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Dalmia Group of Companies
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Dalmia Group is the group of so many companies which is deal in different sectors
Dalmia Group is the group of so many companies which is deal in different sectors

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PROJECT NO. 1
International Data Conversion
COST AND SEATS:
Number of seats :20 (Minimum )

Rate paid per correctly Entered Form : Rs 20

Work Description: Client Will Provide Us Software, Which We Need to Install In 
Each System and An Login ID's Will Be Provided To The Employees. All the work 
load will be sent to through ftp, which is in pdf images which in type of
JPG.
Work Load: Unlimited (Minimum Number of Seats 20 seats)
Number of Systems: 20 Seats
Working Hours: 9 Hours per Day (Every sunday will provide holiday)
Expected income per seat - 20,000 per seat
All Forms must be verified by Quality Assurance before they are submitted to CLIENT, Verification has to be done on daily basis. Provided competent front line agents with relevant experience together with required IT and Quality Assurance infrastructure to deliver this service . Service provider center need to have an separate section for Accuracy Checking, Service Provider Center need to send their report on Monthly bases after the Accuracy Checking at their center. Service provider need to maintain Minimum of 96% of accuracy need to maintain, Accuracy Checking will also conduct from Client end and you will get report in 8 days of every day.
PAYMENT: The service center before claiming of next month’s bill payment, need to  show proof of Service Tax payment of last month. Service Provider shall not , at any  time during the term of this Agreement an after termination of same . divulge or use  for Service Provider own purpose or the purpose s of any third party any trade secrets confidential or business information relating to the business affairs of  CLIENT including scripts etc. The parties by execution hereof . acknowledge that  CLIENT has disclosed to in confidence certain information relating to the business of  CLIENT.
REQUIREMENTS:
1) Company Profile.
2) Director’s Profile & Experience.
3) Balance Sheet of Company.
4) 5 Director’s Small Size Photographs.
5) Director’s PAN Card.
6) Company Snap Shots.If available
7) Company Registration Documents (PVT / Firm / Proprietorship).
8) Company PAN Card.If available
9) IT Returns of Past 1 Year Minimum.If available
10)Experience Certificate of previous successful completion of Data Entry Works   in Central Govt/StateGovt/PSUs, Experience certificate need of last one years.If available
11) PAN Based Service Tax Registration Certificate.If available
14) Labor License Certificate.If available
15) Power of Attorney.If available
BILLING: Monthly
PAYMENT MODE: Bank Wire Transfer Every Month
ELIGIBILITY CONDITIONS:
FINANCIAL
Contract Duration: The duration of contract for providing required services shall be one year. The time period shall be extensible upto three months and for further 
period of three years with the mutual consent of both parties.
PENALTY:
In case contracts fail to perform work as per Instructions & Clauses of agreement, 
10% if penalty cost.
The Service Provider Company is fully responsible for any loss of materials and 
property of data, should not outsource or use of data in illegal way leads to terminate  & penalty.
TERMINATION CONTRACT:
If the Service Provider fails to send the work done within the period(s) specified in  the contract or any extension there of granted by Client. If the Service Provider fails  to perform any other obligation (s) under the contract. Client may also by giving  written notice and without compensation to the Service Provider terminate the  contract if the contractor becomes unwilling, bankrupt or otherwise insolvent without  affecting its right of action or remedy as hirer. If misuse of any data forms of client to  third party, leads to terminate and penalty. Service Provider expressly understands  and agrees that the data entered are the exclusive property of the CLIENT and its  officers directors and employees represent and warrant that he / she will not use or  otherwise transfer such data in any manner or any purpose other than expressly  provided by this Agreement or solicit or attempt to solicit such leads for the purchase  of any goods and services other than expressly provided for in this Agreement for a  period of one (1) year after the termination of this Agreement .
Vendor
Source XML File -------------------------------------------------------
XML to XML Conversion--------------------------------------------------------Using XML to 
XML Converison Tool
XML Finalization------------------------------------------------------------Manual + QA ToolFinal XML with Images
XML to HTML Conversion----------------------------------------------
HTML Fixing----------------------------------------------------------------Manual + QA Tool
HTML Browsing------------------------------------------------------------Mozilla 12.0 Ver
Finalization
Client
From Client
Using XML toHTMLConverisonTool
All support will be given by Us ,
One Time Rework
20 RS per page
Business Procurement Fee – 3,00,000 Three Lakh rupees 
Including software & Training ,Technical guidance ,ETC 

For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https://www.facebook.com/dalmiagroupofcompanies
www.dalmiainfo.com
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Project 3 .
Inbound Customer Support Campaign FOR Astrology


Dear  All ,

We would like to present before you a great opportunity to work on Captive Customer Support Campaign. The existing members shall call up on our Helpline Number based on our Website promotion and Marketing. The calls would be routed to the qualified center and they are expected to support the customers to activate their membership cards and resolve any queries that they might have post purchase.

Process Details

Product/Service Category
Existing Members Using Privilege Card for astrology
Payout
.70 paisa per minute
Shift Window
24*7
Maximum Agents Required (peak hours)
10 in each shift ,,three shifts required
Minimum Agents required (off peak hours

Expected Call Volume
1100-1200 calls per day Each Shift
Minimum Performance Expected
Quality Scores and CSAT as per the SLA
AHT
10 Minutes
Ramp-up
Up to 35 Seats
Ramp-up Duration
12 months to 2years (Driven by performance of the center)
Technology
PRI / LEASE LINE, SERVER ,UPS ,Ups capecity,Generator,MPLS.audio code/pap2,static public id ,Lan
Payment Cycle
60 days after invoice


LANGUAGES REQUIRED
TAMIL,TELGU,MALYALAM,GUJRAATI,BENGALI,
Quality Norms
VOX Files to be retained by the center until required by us for cross-verification or any Customer service issue. The center shall be required to produce VOX file within 12 hours of request.
CMS and Call routing
Shall be provided
Reports
Format will be exchanged and explained during training


Training: The trainer will check the agents, Technical Infrastructure and feasibility of the center based on which we will provide the sample SLA to the center.On-site training for 7-10 days shall be provided. The boarding and lodging expenses of the training staff shall be borne by the center.

Note-:Steps For Process Procurement:
1. Company Profile Selection.
2. RFI and NDA Exchange
3. Agents Online Screening.
4.Feasibility test by trainer.
5. SLA signup.
6. Onsite Training.
7. Final Mock & Test Calling
8. GO LIVE.

The expected time frame to acquire the process shall be 7-10 days.
Consulting fees: Only 25,000 from first billing, no other charges 
Expected Income - 15,000 per shift per agent
shift will be calculat on 12 hours basis as opration are 24*7 ,,as two shifts are required to cover 24 hours  12hours*60min*.70paise*30days ina month = 15000 per shift per agent 15000 per shift *2 shift = 30,000 INR in 24 hours in a day covering two shifts , Salaries+IT cost+ Running expenses ,indivisual centre can calculate depends on their needs ,

For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https://www.facebook.com/dalmiagroupofcompanies
www.dalmiainfo.com
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Project no. 2 

Project : VAS

Dear All,
We are authorized partners for All Telecome(Vodafone, Idea, Airtel , Reliance, Aircel, MTS) for value added services , we have an urgent requirement for female candidates who can work from their home ,a attractive profile for them who want part time job ,here we are not looking for any kind of product knowledge or degree ,profile requirements .

Designation - Advice expert
Company name -Telecom
Responsibility -Giving solution to the customers over the phone according to customers problems ,it can be personal or professional
salary -upto 8k /per month + incentive /subject to 540 min in a day
Location – anywhere in india
Projection expectation as per current situation – one agent can easly make till 12 k 
in a month as they can work from home as well ,so for apart from salaries a girl can 
earn great incentive per day ,
Productivity hours- 8-10 hours

Its a value added services fromTelecom ,example these days all service telecoms provider like Vodafone and idea give every solution over the phone only ,like ,we  receive msgs on our phone if we want to take help from panditji dial 53300 and if we  want to make friends over the phone dial 52345 etc ,with this short numbers calls  telecoms provider (Vodafone and idea ) charge some extra money like 2 rs per call  from the their users and give solution on users requirement ,this is called value  added feature available on our phone numbers.The requirement we have it for counselors who can give advise over the phone depending on users problem its very interesting and attractive profile for the females who needs job as specific skills we are looking for ,we are just looking for girls who can give satisfactory answers to the user ,who is using our value added services and paying us to get an satisfactory solution of their problems ,
Payout Slab:
Fix payout : 40 paisa/minute 
NEED 10 Agent on this process.
Business Procurement Fee for Chat ID is 25,000 Rs(From First Billing)
Interested Center Can Visit Reference Center in Pandav Nagar, Delhi
Interested center Can Contact us .
Note : The More Girl Talk , the More You will Earn .
For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https://www.facebook.com/dalmiagroupofcompanies
www.dalmiainfo.com
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