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Apple Store, The Domain
Cell Phone Store$$$
Today 12–6PM
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The Domain 11410 Century Oaks Terrace Austin, TX 78758
11410 Century Oaks TerraceUSTexasAustin78758
(512) 691-4800apple.com
$$$Cell Phone Store, Computer StoreToday 12–6PM
Sunday 12–6PMMonday 10AM–9PMTuesday 10AM–9PMWednesday 10AM–9PMThursday 10AM–9PMFriday 10AM–9PMSaturday 10AM–9PM
Visit the Domain Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
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Review Summary
3.1
170 reviews
5 star
53 reviews
4 star
29 reviews
3 star
21 reviews
2 star
11 reviews
1 star
56 reviews
"Nice place to pick up Apple products, forget about the genius bar."
"Came here several times to buy an iPad, an iPhone and several accessories."
"This is the worst customer service I've ever experienced."
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IMT @ The Domain's profile photo
keivan bn's profile photo
Janet Lemaster's profile photo
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Zoe Bao's profile photo
Zoe Bao
in the last week
Costumer service at its worst. I made an appointment for a problem about my phone not turning on in the morning and the woman there didn't take me seriously. She then asked me to take a video for proof of the problem. I then came in for a SECOND time with my video proof and the guy that was supposedly "helping" us talked in a very snobby manner and was acting all superior. Bet he thought he was doing us a favor, BUT NO! He didn't help AT ALL. Wasted our time and told us some bullshit answer. Didnt even address what the problem on my phone was. Disregarded the video proof, and walked away with his dirty, long ass fingernails. I have never been so pissed off in my life.
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PookieSandwich
in the last week
I was out shopping at the Domain last weekend and remembered the lighting cable in my car was frayed - So I went back to my car and decided to swing into the Apple Retail Store real quick to see if they could help. They set proper expectations that the wait would be about 3 hours since I didn't have an appointment. I agreed stating I would do some shopping and come back. He reminded me to check back in when it was close to 6pm. I came back around 5:45 and checked in, and was seen promptly at 6. The Genius was super fast and helpful. He grabbed my serial number from my phone, inspected the cable while making small talk, went to the back to grab another one, handed it over and had me sign his phone. It only took maybe 15min! I was shocked it was so quick and painless!
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Candice Hart's profile photo
Candice Hart
2 months ago
This is like any other Apple Store you would go too. There's a lot of hustle and bustle. It's loud and crowded but I think that's part of the charm. I am always greeted and most employees are easily approachable if I have questions. Checkout is a breeze because anyone can do it anywhere. They were able to answer specific questions about third party stylus' working with the iPad. The location is open and light.
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Douglas Lee
2 months ago
unbelievably inefficient. you have to schedule an appointment to replace a shattered screen so today i had was scheduled at 2pm and didnt get seen until after 3pm. then after a 20 second conversation, i was told i needed to backup my phone before i came in so had to go home to back it up to itunes. a solid waste of 1.5 hours of my life. thanks apple.... what is the point of an appointment if they make you wait?!? its a cluster of people inside. go to your local carrier or best buy. avoid this place at all costs. youll just leave frustrated and upset.
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Irfan Halimi's profile photo
Irfan Halimi
a month ago
Let me begin by saying that my appointment for repair talks ended up being 40 minutes behind schedule. I can understand why this process may take longer than expected; however, my initial observations were in question when I received an email notifying me that my laptop was ready for pick up. I thought intuitively that the pick up line could not possible be any worse than the genius line, however, I turned out to be wrong. I walked in to the Apple store to be greeted by an unbearable waiting line. I tried enduring the other waiting drones, but my patience grew thin. I decided to leave and come back at a later time. I made plans to go back at 8:40 PM that same day for two reasons. One, the store would be clear of pretend buyers. Two, employees are more likely to work quicker around closing time. In short, if you have something to pickup, avoid rush hour and go at around 8:30 to 8:45 PM.
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Jeffrey Isler's profile photo
Jeffrey Isler
in the last week
The service is good but there is always a million people in there! It gets over crowded very easily. People up and down all the isles gets annoying very quickly!
Colin Sullender's profile photo
Colin Sullender
a month ago
The Apple Store used to represent the pinnacle of customer service and product technical support. At some point over the past decade of explosive growth, Apple lost its way and created a convoluted and confusing service system that is best represented by the hoards of customers sitting around waiting to be assisted by an Apple-certified "genius." They used to stand by the quality of their products and offer service representative of that quality. Now you're more likely to be talked down to by an employee furiously prodding away at an iPad without ever so much as an upwards glance.
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Steven Chen
a month ago
This Apple Store is almost always crowded with people wanting to try out new Apple devices, but it's a pretty exciting atmosphere. I wouldn't recommend coming here just to order: it's much faster to order online and pickup here, which only takes a minute or two.

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