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Verified local business
Apple Store
Cell Phone Store$$$
Today 10:00 am – 9:00 pm
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11410 Century Oaks Ter The Domain Austin, TX 78758
11410 Century Oaks TerUSTexasAustin78758
$$$Cell Phone Store, Computer Store
Cell Phone Store
Computer Store
Home Theater Store
Today 10:00 am – 9:00 pm
Monday 10:00 am – 9:00 pmTuesday 10:00 am – 9:00 pmWednesday 10:00 am – 9:00 pmThursday 10:00 am – 9:00 pmFriday 10:00 am – 9:00 pmSaturday 10:00 am – 9:00 pmSunday 12:00 – 6:00 pm
Visit the Domain Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
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Review Summary
119 reviews
5 star
41 reviews
4 star
18 reviews
3 star
17 reviews
2 star
8 reviews
1 star
35 reviews
Apple retail store showcasing the brand’s phones, tablets & more in sleekly designed spaces.- Google
"Now if they could only improve the Genius Bar."
"Came here several times to buy an iPad, an iPhone and several accessories."
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Brian Nelligan's profile photo
Brian Nelligan
2 weeks ago
I made an appointmeny several days in advance, got there 15min early, and waited at the genius bar for over 30 minutes past my scheduled time even after asking multiple people when I could be helped. I even watched another girl sit down and get helped right away. Finally had to ask for a manager to get a technician to see me. Unacceptable.
Rachel Renshaw
3 weeks ago
The people working are always so helpful, and they don't just stand there trying to sell you stuff. They go on your pace as the customer. Great store indeed!
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Jake Basile
5 months ago
It's quite busy, but I'm able to get what I need and get out in a reasonable time. You can self checkout small things and pre-purchase others and just pick them up at the store to save more time. I've had to return or exchange an item a few times and they've never given me any issue, even when one was a few days past the return policy.
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Justin Nierman
6 months ago
I regularly stop here to have Mac's serviced for my office. I usually get an appointment each time for a time slot in the middle of the afternoon. Every time I've been there I've had to step past the crowd of employees at the door, find an employee with an ipad to check in, who usually tells me to go to another employee with an ipad to check in. Once I find the right employee to check in with, he usually has me wait at the bar in the back or at one of the sales tables to the side. Waiting typically takes 20 minutes on average, after which the tier one technician will ask some basic troubleshooting questions and boot up their diagnostics program. As soon as I'm done answering the basic questions the first tech will enter the information and then tell me that another technician will be with me shortly. Another 10-15 minutes later and another guy comes out to ask me all the same questions again and review the results of the diagnostic. After another couple minutes waiting for the technician to verifiy my issue, they'll collect my information and offer to ship the machine off to a warehouse for repair. I really wish I could skip all these middle steps and just ship the Mac out for repair right off the start so I wouldn't have to suffer all the hipsters standing around doing nothing in this store. You'll usually see about a dozen employees milling about the store just talking with each other like it's a place to hang out. It's nice of Apple to be giving out so many jobs, but it becomes infuriating when you've been waiting 30 minutes while listening to 3 employees standing around talking about their weekend, just to pick up a laptop since apparently only a special technician can bring it out of the back for you.
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Karen ortiz
2 months ago
Made an appointment, signed in and still had to wait another 20 mins before anyone came over to help. Finally someone comes and does a diagnostic. while looking at my phone an employee cleans out the charging port. I hear my options and finally leave, only to notice my phone won't charge anymore, I go back into the store thinking maybe its my car port, but no charger would do.I'm told I can set up am appointment to run a diagnostic... I leave and call the store, ask for a manager and after explaining the situation I get transferred to Lisa who turns out to be the employee who messed with the port. She says my charger wasn't working when she got there but I wasn't charging my phone when she was there. She was rude while trying to "help" me. I don't know if she is a manager or not but she lacks a professional attitude. Apple has really gone down in customer service.
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Mallory Grau
5 months ago
I visited the Apple store to have a my iphone screen replaced. Though the staff were nice, they were terrible disorganized. I specifically asked if my data would be deleted, and the staff member I was working with answered definitively "No." After two hours of waiting, having to check in three times and move tables more than that, I get my iphone back. Not only were they unable to replace the cracked screen, they RESET my entire phone back to manufacturer's setting, erasing ALL my data. And after he specifically told me it would not be erased. So I wasted a total of almost three hours, still have a broken phone, AND all my photos, music, EVERYTHING is now erased forever. NOT happy.
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Mike Haxton
7 months ago
First this store is too busy.. I brought in a PR nightmare. The battery about exploded. Broke the laptop. They said it was the worst one they have seen. I was getting some help. They made me pay for the battery but have covered over 600 dollars in parts and labor. The computer worked good after the battery and trackpad were fixed. I used it for a few days while the logic board was ordered. When the parts got delivered to the Apple Store Domain they called to let me know the parts arrived. I dropped my computer off. They called me a few day later saying it was done. I went in today 12/18/14 to pick up my MacBook Pro. They tried to charge me 568 dollars! I am lucky I had something in writing from when I first brought the computer in. I was able to take the computer without paying. I got back to work and booted the machine. Nothing but errors upon boot. I am so disappointed.
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Dan Alpert
9 months ago
I shouldn't have been, yet I was still shocked. On Tuesday afternoon there were over 100 people waiting. I was just there to buy an iphone case. I grabbed an employee finishing up a transaction and paid for my case. I was in and out in less than 5 minutes. I'm not sure if I cut in line in some fashion. Oddly, I left quite pleased for the swift opportunity to give Apple $50 for a phone case that cost about $2 to make. Apple stores are amazing to visit.


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