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Verified local business
Apple Store
Cell Phone Store$$$
Today 12–6PM
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The Domain 11410 Century Oaks Terrace Austin, TX 78758
11410 Century Oaks TerraceUSTexasAustin78758
$$$Cell Phone Store, Computer Store
Cell Phone Store
Computer Store
Home Theater Store
Today 12–6PM
Sunday 12–6PMMonday 10AM–9PMTuesday 10AM–9PMWednesday 10AM–9PMThursday 10AM–9PMFriday 10AM–9PMSaturday 10AM–9PM
Visit the Domain Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
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Review Summary
152 reviews
5 star
46 reviews
4 star
24 reviews
3 star
20 reviews
2 star
11 reviews
1 star
51 reviews
Apple retail store showcasing the brand’s phones, tablets & more in sleekly designed spaces.- Google
"3. I have been a loyal and proponent to apple products, iphones, ipads, ipods."
"Now if they could only improve the Genius Bar."
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Ibrahim Duncan
a month ago
We webt into Austin Domain Apple store to see if I could get my MacBook Air bought 3 years ago fixed due to slight water damage ( it worked fine after water got in for 8 months but half the graphic display is now gone), anyway it would be an expensive fix so no point wasting $750 on that. However my feedback is for Clarissa who works there ; she is lovely , kind and so helpful, very attentive and is an asset for the store. Another employee , Devon is also kind, helpful and a good representative for Apple Store. Continue the good work !
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Max Loubiere
2 months ago
My iPad was working fine and then crashed after trying to upgrade to iOS 9. Wasted an hour driving over here to get to my appointment with an "Apple Genius"… Just to have Sam (Or something like that) the manager tell me that the only thing they could do was give 10% off a new iPad Air. They could not even take it in because it was out of warranty. I understand that. But they insisted in telling me that there was something wrong with my iPad and that that was the reason it failed to upgrade. There was nothing wrong with it until I tried to do this pos iOS 9 upgrade. So I am out of 64GB iPad. Update: I went home downloaded a software that got it out of recovery mode in 5 min. Shame on you guys, Apple products are 300% of what other companies charge, and its because it suppose to be a flawless product and Apple supports their long time clients like me. Seeing how things have change in the last few years makes me want explore other options for my IT needs… After all… OSX and all its dependencies are just flavors of Debian Linux. Any way… done ranting here. But; check yourself Apple Store. You are not living by the standards of the corporation.
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Collin Deal
2 months ago
So I just recently switched to iPhone from Android, and by recently I mean like less than a week ago. In the course of the week (while my phone case was in the mail) my stupid self managed to crack the screen just a bit on the corner. It didn't bother me, but because I was leasing the phone through Sprint on the iPhone forever plan, I had to fix it at some point. I heard from friends that the Apple Store could replace cracked screens for free if the one year warranty was still active. After reading about Apple Care and the changes all apple stores have made, I found out Apple doesn't do this anymore :( Regardless though, $100 to fix the screen was a lot better than what sprint wanted so I took it in anyways. After they concurred the screen was indeed cracked, they asked if I had any other troubles with the phone, which in fact I did. I asked them if there was a high accuracy GPS mode similar to Android and told them that my GPS was just a little bit inaccurate. When using maps it would sometimes think I had already turned right even though I was stopped, the arrow often faced the wrong way, and one time it put me over a street in downtown Austin and made me very lost. Daniel helped me out at the Genius Bar and listened to everything I had described. When I was done he checked out my location services and found they were a little bit off. It wasn't too big of a deal but it said I was in the middle of the street a little down the road even though I was sitting in the back of the store. He instantly said, well I don't want you to have to deal with an inaccurate GPS so how about we just replace your phone for free? I couldn't say no to that! So he walked me through the steps on how to back up my phone on iCloud and on iTunes and gave me a piece of paper to bring in when I came in tomorrow to pick up my new phone! The next day I walked in and another gentlemen helped me and we made sure my phone transferred everything smoothly and helped me set up the whole thing. Then we had trouble setting up the SIM card (because... ya know... Sprint) so another gentlemen helped me fix it. He called Sprint customer services, who were almost no help at all, and got everything worked out for me. After that whole ordeal I asked if he could help me put a screen protector on my new phone, which keep in mind was from a 3rd party so they didn't even have to help me. After he explained how horrible he is at that stuff he kindly referred me to yet another gentlemen who got it on perfectly and me out he door within 5 minutes. Out of the 4 people who helped me not a single one complained about what a pain in the butt all of my troubles were and we're all extremely kind and helpful. My only complaint is that I didn't get the names of the other three people. Thank you guys for restoring my faith in Apple :)
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Michele Cape
4 months ago
I am Editing this since going to the actual domain store. My phone experience with Apple was horrible, I couldn't get simple questions answered and kept being transferred over and over back to the automated help line and once I was even hung up on. Once I got through to someone who told me that my Mac was just too old ( and I should take it to someone else that the genius bar wouldn't help me (not true). However after hauling my behmoth of an iMac down to the Domain and carrying it super far (thankfully the guys showed me a better way to carry it!), I was given great service. Jay was awesome! He fixed up my machine and was very polite. After having a terrible time on the phones and a bad time trying to get my machine to restore itself from the boot partition he got it up and running very fast and made she to double check everything was in working order. Thank you! Below is my original comment. I did figure out if you keep pressing 0 on the automated line it will put you through to the store, however that is not an option that is actually said by the phone robot. ~~~~~ I keep trying to talk to someone at this store, but there is no actual number for it. I am always routed to an Auto Call line, they made me make an appointment at the Genius Bar and said they would transfer me to talk to the store so I would know what to bring in but they just routed me back to the same automatic line. This time I had to go through all the questions again and it just hung up on me. I might as well drive to the store and wait in line.
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Garrett Evenson
in the last week
This store has really lost its way when it comes to service. They have no concept of respecting the customer's time. 1.5 hours to replace a screen isn't a big deal but when it takes 2.5-3 hours then tell your customer that... Don't just make excuses that it's busy on Sunday. It's busy every Sunday. Learn to set expectations realistically and treat your customers like their time is important!
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Rob Shook
2 months ago
It is often easier to shop online and have delivery to your door than to fight inadequate, inconvenient parking at the Domain (Barton Creek Mall provides much easier access to the store) and then deal with inefficient queue management inside. Sure, the products are popular ... but get more staff to handle the crowds. Staff are friendly and knowledgeable about their products.
Jim Howard
4 months ago
Not very much to like. The operations are designed for the convince of the company not for the bill paying customers. From my perspective the stock is a good short. They can't seem to do anything right. Best description is a massive train wreck!! I like the products but their service is terrible. Pc's have their problems but service is better. I don't care how wonderful the products are if they aren't followed up by good service. They may cost a lot but at least apple won't take care of their customers! What a load of crap. If apple employees buy a car I'll bet they expect the dealer to service it without excuses and child like efforts.
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Juan Guerra
4 months ago
Attitude of staff is just bad!!! They treat you like they are doing you a favor...WTF! Made appt to replace defective camera in my 6+, got there on time. Greeter at door points me to Blue iPad holder towards Genius Bar...One person checking people in for appt...what a joke! Then, blue iPad person rudely ask me to sit by table and someone would find me. After waiting for 15 min, I asked new blue iPad person why delay...he gives me the third degree about 1,000 of people waiting to get in...add'l 20 min late...word of advise to Apple...tell your reps NOT to tell customers obvious lame excuses why late!!! Put all of that cash you have to good use and hire more people, but most important...train them well! I'm seriously contemplating moving to Android and Samsung phone...Apple Store is always a hassle, one that I can do away with in my life...phew!
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