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Apple Store, The Domain
Cell Phone Store$$$
Today 10AM–9PM
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The Domain 11410 Century Oaks Terrace Austin, TX 78758
11410 Century Oaks TerraceUSTexasAustin78758
(512) 691-4800apple.com
$$$Cell Phone Store, Computer StoreToday 10AM–9PM
Saturday 10AM–9PMSunday 12–6PMMonday 10AM–9PMTuesday 10AM–9PMWednesday 10AM–9PMThursday 10AM–9PMFriday 10AM–9PM
Visit the Domain Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
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Review Summary
3.1
164 reviews
5 star
50 reviews
4 star
28 reviews
3 star
21 reviews
2 star
11 reviews
1 star
54 reviews
"Nice place to pick up Apple products, forget about the genius bar."
"Came here several times to buy an iPad, an iPhone and several accessories."
"This is the worst customer service I've ever experienced."
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IMT @ The Domain's profile photo
keivan bn's profile photo
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Irfan Halimi's profile photo
Irfan Halimi
in the last week
Let me begin by saying that my appointment for repair talks ended up being 40 minutes behind schedule. I can understand why this process may take longer than expected; however, my initial observations were in question when I received an email notifying me that my laptop was ready for pick up. I thought intuitively that the pick up line could not possible be any worse than the genius line, however, I turned out to be wrong. I walked in to the Apple store to be greeted by an unbearable waiting line. I tried enduring the other waiting drones, but my patience grew thin. I decided to leave and come back at a later time. I made plans to go back at 8:40 PM that same day for two reasons. One, the store would be clear of pretend buyers. Two, employees are more likely to work quicker around closing time. In short, if you have something to pickup, avoid rush hour and go at around 8:30 to 8:45 PM.
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Colin Sullender's profile photo
Colin Sullender
a week ago
The Apple Store used to represent the pinnacle of customer service and product technical support. At some point over the past decade of explosive growth, Apple lost its way and created a convoluted and confusing service system that is best represented by the hoards of customers sitting around waiting to be assisted by an Apple-certified "genius." They used to stand by the quality of their products and offer service representative of that quality. Now you're more likely to be talked down to by an employee furiously prodding away at an iPad without ever so much as an upwards glance.
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Steven Chen's profile photo
Steven Chen
in the last week
This Apple Store is almost always crowded with people wanting to try out new Apple devices, but it's a pretty exciting atmosphere. I wouldn't recommend coming here just to order: it's much faster to order online and pickup here, which only takes a minute or two.
Mike Aulov's profile photo
Mike Aulov
2 months ago
Came in, was told that the wait is approximately 3.5 hours so i made an appointment for the next day. Next day came by appointment. It took 7inutes until the next available Genius was able to address my problem. Matt, the Genius, was very friendly and was able to run diagnostics and recover my vintage MacbookProLate08 in a total of about 40 minutes. Two days previously i spent four hours trying to figure it out. Matt was very friendly, respectful, and seemed to know what he was doing. Overall I was very happy with my experience at this store. Only thing I would siggest fixing. When you walk in, there are usually two or three representatives who can assist you and it gets so messy because there is no line. As a result people who came in after you could get addressed before you. It's not a big deal but on a busy day like sunday, it would be nice if there was some sort of system in place. Second review: they keep up the good work. Im really impressed. Everytime i have to deal with them they are really curtious and helpful.
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Candice Hart's profile photo
Candice Hart
a month ago
This is like any other Apple Store you would go too. There's a lot of hustle and bustle. It's loud and crowded but I think that's part of the charm. I am always greeted and most employees are easily approachable if I have questions. Checkout is a breeze because anyone can do it anywhere. They were able to answer specific questions about third party stylus' working with the iPad. The location is open and light.
Douglas Lee's profile photo
Douglas Lee
a month ago
unbelievably inefficient. you have to schedule an appointment to replace a shattered screen so today i had was scheduled at 2pm and didnt get seen until after 3pm. then after a 20 second conversation, i was told i needed to backup my phone before i came in so had to go home to back it up to itunes. a solid waste of 1.5 hours of my life. thanks apple.... what is the point of an appointment if they make you wait?!? its a cluster of people inside. go to your local carrier or best buy. avoid this place at all costs. youll just leave frustrated and upset.
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Bev Brandon's profile photo
Bev Brandon
a month ago
My husband and I both had stolen phones at Christmas. Bought another i-6s for $400 each even though I had Apple Care and Verizon insurance. My husband's i-6 doesn't work well at all---screen jumps; misses calls. My new i-6 wouldn't pick up Wi-Fi. Got another one under warranty. New i-6 crashes; drops calls; drops pins; freezes. Apple wouldn't do anything about it. Until this week when I dropped it. Paid $129 to get it fixed and they gave me a new phone. New i-6 will not restore from my iCloud. Seems like the more sophisticated the phones get, the more problems encountered.
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Rebekah Daniels's profile photo
Rebekah Daniels
a month ago
Terrible customer service experience. I made an appointment, waited for an hour and a half in the store, and nobody approached me. When I asked an employee when I would be seen, she told me that they didn't see me and had cancelled my appointment. No text reminder. I had been sitting visibly in the customer service section. When I asked her if I would be seen soon, she said, "Hopefully." Not acceptable.

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