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Verified local business
Apple Store
Cell Phone Store$$$
Today 12:00 – 6:00 PM
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11410 Century Oaks Ter The Domain Austin, TX 78758
11410 Century Oaks TerUSTexasAustin78758
$$$Cell Phone Store, Computer Store
Cell Phone Store
Computer Store
Home Theater Store
Today 12:00 – 6:00 PM
Sunday 12:00 – 6:00 PMMonday 10:00 AM – 9:00 PMTuesday 10:00 AM – 9:00 PMWednesday 10:00 AM – 9:00 PMThursday 10:00 AM – 9:00 PMFriday 10:00 AM – 9:00 PMSaturday 10:00 AM – 9:00 PM
Visit the Domain Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
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147 reviews
5 star
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4 star
23 reviews
3 star
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2 star
10 reviews
1 star
48 reviews
Apple retail store showcasing the brand’s phones, tablets & more in sleekly designed spaces.- Google
"3. I have been a loyal and proponent to apple products, iphones, ipads, ipods."
"Now if they could only improve the Genius Bar."
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IMT @ The Domain's profile photo
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Rob Shook's profile photo
Rob Shook
a week ago
It is often easier to shop online and have delivery to your door than to fight inadequate, inconvenient parking at the Domain (Barton Creek Mall provides much easier access to the store) and then deal with inefficient queue management inside. Sure, the products are popular ... but get more staff to handle the crowds. Staff are friendly and knowledgeable about their products.
Jim Howard
a month ago
Not very much to like. The operations are designed for the convince of the company not for the bill paying customers. From my perspective the stock is a good short. They can't seem to do anything right. Best description is a massive train wreck!! I like the products but their service is terrible. Pc's have their problems but service is better. I don't care how wonderful the products are if they aren't followed up by good service. They may cost a lot but at least apple won't take care of their customers! What a load of crap. If apple employees buy a car I'll bet they expect the dealer to service it without excuses and child like efforts.
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Robert Elsishans's profile photo
Robert Elsishans
in the last week
I purchased my last iPad here and was hoping to find the right iPad Pro tonight. They are too popular and are out of stock for now. I was advised to purchase online and pick up in the store if possible. I'll be patient.
Archana Raut
3 months ago
No credibility for this store and Apple overall. I was given a replacement iPhone which was supposed to be unlocked as the original handset was unlocked and was within warranty time. Replacement item worked for about a year and then again was locked. When I contacted the store they direct to customer care who in turn will try to find some escape way either by giving lame excuses, redirecting to other representative or suggesting to call back. Very poor post sales service experience. Forget minimal service, what I experienced was below expectation. 1) I was tricked by the authentic Apple store to accept locked piece as a replacement for a unlocked handset. ( while accepting I had confirmed with the representative multiple times , different SIM worked but for limited time). After iPhone was locked. 2) When I contacted the MAC store, they redirect to US customer care who in turn redirect to India support, after 2-3 calls I realized that each representative was trying to escape my giving some lame correction because they knew it is a mistake done by MAC and I was the scapegoat. They are saying it is the service providers job and not Apple's responsibility ! Better they accept their fault and give a replacement properly unlocked handset. Not expected such customer service from Apple. :(
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Collin Deal
in the last week
So I just recently switched to iPhone from Android, and by recently I mean like less than a week ago. In the course of the week (while my phone case was in the mail) my stupid self managed to crack the screen just a bit on the corner. It didn't bother me, but because I was leasing the phone through Sprint on the iPhone forever plan, I had to fix it at some point. I heard from friends that the Apple Store could replace cracked screens for free if the one year warranty was still active. After reading about Apple Care and the changes all apple stores have made, I found out Apple doesn't do this anymore :( Regardless though, $100 to fix the screen was a lot better than what sprint wanted so I took it in anyways. After they concurred the screen was indeed cracked, they asked if I had any other troubles with the phone, which in fact I did. I asked them if there was a high accuracy GPS mode similar to Android and told them that my GPS was just a little bit inaccurate. When using maps it would sometimes think I had already turned right even though I was stopped, the arrow often faced the wrong way, and one time it put me over a street in downtown Austin and made me very lost. Daniel helped me out at the Genius Bar and listened to everything I had described. When I was done he checked out my location services and found they were a little bit off. It wasn't too big of a deal but it said I was in the middle of the street a little down the road even though I was sitting in the back of the store. He instantly said, well I don't want you to have to deal with an inaccurate GPS so how about we just replace your phone for free? I couldn't say no to that! So he walked me through the steps on how to back up my phone on iCloud and on iTunes and gave me a piece of paper to bring in when I came in tomorrow to pick up my new phone! The next day I walked in and another gentlemen helped me and we made sure my phone transferred everything smoothly and helped me set up the whole thing. Then we had trouble setting up the SIM card (because... ya know... Sprint) so another gentlemen helped me fix it. He called Sprint customer services, who were almost no help at all, and got everything worked out for me. After that whole ordeal I asked if he could help me put a screen protector on my new phone, which keep in mind was from a 3rd party so they didn't even have to help me. After he explained how horrible he is at that stuff he kindly referred me to yet another gentlemen who got it on perfectly and me out he door within 5 minutes. Out of the 4 people who helped me not a single one complained about what a pain in the butt all of my troubles were and we're all extremely kind and helpful. My only complaint is that I didn't get the names of the other three people. Thank you guys for restoring my faith in Apple :)
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Juan Guerra's profile photo
Juan Guerra
a month ago
Attitude of staff is just bad!!! They treat you like they are doing you a favor...WTF! Made appt to replace defective camera in my 6+, got there on time. Greeter at door points me to Blue iPad holder towards Genius Bar...One person checking people in for appt...what a joke! Then, blue iPad person rudely ask me to sit by table and someone would find me. After waiting for 15 min, I asked new blue iPad person why delay...he gives me the third degree about 1,000 of people waiting to get in...add'l 20 min late...word of advise to Apple...tell your reps NOT to tell customers obvious lame excuses why late!!! Put all of that cash you have to good use and hire more people, but most important...train them well! I'm seriously contemplating moving to Android and Samsung phone...Apple Store is always a hassle, one that I can do away with in my life...phew!
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Michele Cape
2 months ago
I am Editing this since going to the actual domain store. My phone experience with Apple was horrible, I couldn't get simple questions answered and kept being transferred over and over back to the automated help line and once I was even hung up on. Once I got through to someone who told me that my Mac was just too old ( and I should take it to someone else that the genius bar wouldn't help me (not true). However after hauling my behmoth of an iMac down to the Domain and carrying it super far (thankfully the guys showed me a better way to carry it!), I was given great service. Jay was awesome! He fixed up my machine and was very polite. After having a terrible time on the phones and a bad time trying to get my machine to restore itself from the boot partition he got it up and running very fast and made she to double check everything was in working order. Thank you! Below is my original comment. I did figure out if you keep pressing 0 on the automated line it will put you through to the store, however that is not an option that is actually said by the phone robot. ~~~~~ I keep trying to talk to someone at this store, but there is no actual number for it. I am always routed to an Auto Call line, they made me make an appointment at the Genius Bar and said they would transfer me to talk to the store so I would know what to bring in but they just routed me back to the same automatic line. This time I had to go through all the questions again and it just hung up on me. I might as well drive to the store and wait in line.
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Will Tung
in the last week
Nothing particularly unique about this Apple Store. But it's one of two in Austin. Staff friendly. Packed a lot of times.


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