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Verified local business
Apple Store
Cell Phone Store$$$
Today 12:00 – 6:00 pm
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11410 Century Oaks Ter The Domain Austin, TX 78758
11410 Century Oaks TerUSTexasAustin78758
(512) 691-4800apple.com
$$$Cell Phone Store, Computer Store
Cell Phone Store
Computer Store
Home Theater Store
Today 12:00 – 6:00 pm
Monday 10:00 am – 9:00 pmTuesday 10:00 am – 9:00 pmWednesday 10:00 am – 9:00 pmThursday 10:00 am – 9:00 pmFriday 10:00 am – 9:00 pmSaturday 10:00 am – 9:00 pmSunday 12:00 – 6:00 pm
Visit the Domain Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
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Review Summary
3.2
126 reviews
5 star
44 reviews
4 star
18 reviews
3 star
17 reviews
2 star
9 reviews
1 star
38 reviews
Apple retail store showcasing the brand’s phones, tablets & more in sleekly designed spaces.- Google
"3. I have been a loyal and proponent to apple products, iphones, ipads, ipods."
"Now if they could only improve the Genius Bar."
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IMT @ The Domain's profile photo
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michael conner's profile photo
michael conner
in the last week
I have been to this store four times in the last month. I bought an iPhone 5s from Sprint which had an issue with the antenna. I had to wait 24 hours for an appointment. Very nice guy (Genius #1) helped me out, swapped out the phone, all good. Replacement iPhone #1 has poor call quality. I have to wait 48 hours for the next appointment. Genius #2 does a very lengthy diagnostic on the phone, finally swaps it out. Replacement iPhone #2 has a bad front camera, which causes the camera app to freeze, even when using the rear-facing camera. I have to wait 72 hours for the third appointment. Genius #3 sees exactly what the problem is and is extremely apologetic about how many times I have now been to the store, assures me he has "a really good feeling about this phone" and that I would not have to come back. Well, Genius #3 forgot to put my SIM card back in. So when I got home to connect to iTunes to restore my backup, it displayed "No SIM." I opened up the slim slot and confirmed: no SIM. I actually start to go to a Sprint store to get them to give me a new sim so I don't have to go back to the Apple Store, which is too bright and too loud and should really get off my damn lawn, but I realized the Apple Store was closer. I go back, ask to speak to the manager. The very nice manager goes and finds Genius #3 and he finds the SIM card and gets it set up. They are very apologetic, but I seriously will be damned if I ever buy another Apple product -- or at least go to another Apple Store.
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Brian Nelligan's profile photo
Brian Nelligan
a month ago
I made an appointmeny several days in advance, got there 15min early, and waited at the genius bar for over 30 minutes past my scheduled time even after asking multiple people when I could be helped. I even watched another girl sit down and get helped right away. Finally had to ask for a manager to get a technician to see me. Unacceptable.
allen varghese's profile photo
allen varghese
a month ago
I went there to replace my liquid damaged iphone 6 and they get my replacement phone but the screen was loose. I asked apple employee if he could swap it with another phone and he brought his manager and said "oh thats no big deal we cant swap the phone, its just a screw that was loose"
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Jake Basile
6 months ago
It's quite busy, but I'm able to get what I need and get out in a reasonable time. You can self checkout small things and pre-purchase others and just pick them up at the store to save more time. I've had to return or exchange an item a few times and they've never given me any issue, even when one was a few days past the return policy.
Mike Aulov's profile photo
Mike Aulov
in the last week
Came in, was told that the wait is approximately 3.5 hours so i made an appointment for the next day. Next day came by appointment. It took 7inutes until the next available Genius was able to address my problem. Matt, the Genius, was very friendly and was able to run diagnostics and recover my vintage MacbookProLate08 in a total of about 40 minutes. Two days previously i spent four hours trying to figure it out. Matt was very friendly, respectful, and seemed to know what he was doing. Overall I was very happy with my experience at this store. Only thing I would siggest fixing. When you walk in, there are usually two or three representatives who can assist you and it gets so messy because there is no line. As a result people who came in after you could get addressed before you. It's not a big deal but on a busy day like sunday, it would be nice if there was some sort of system in place.
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Karen ortiz's profile photo
Karen ortiz
3 months ago
Made an appointment, signed in and still had to wait another 20 mins before anyone came over to help. Finally someone comes and does a diagnostic. while looking at my phone an employee cleans out the charging port. I hear my options and finally leave, only to notice my phone won't charge anymore, I go back into the store thinking maybe its my car port, but no charger would do.I'm told I can set up am appointment to run a diagnostic... I leave and call the store, ask for a manager and after explaining the situation I get transferred to Lisa who turns out to be the employee who messed with the port. She says my charger wasn't working when she got there but I wasn't charging my phone when she was there. She was rude while trying to "help" me. I don't know if she is a manager or not but she lacks a professional attitude. Apple has really gone down in customer service.
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Rachel Renshaw
a month ago
The people working are always so helpful, and they don't just stand there trying to sell you stuff. They go on your pace as the customer. Great store indeed!
Mallory Grau's profile photo
Mallory Grau
6 months ago
I visited the Apple store to have a my iphone screen replaced. Though the staff were nice, they were terrible disorganized. I specifically asked if my data would be deleted, and the staff member I was working with answered definitively "No." After two hours of waiting, having to check in three times and move tables more than that, I get my iphone back. Not only were they unable to replace the cracked screen, they RESET my entire phone back to manufacturer's setting, erasing ALL my data. And after he specifically told me it would not be erased. So I wasted a total of almost three hours, still have a broken phone, AND all my photos, music, EVERYTHING is now erased forever. NOT happy.
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