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CallCentreHelper

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An Introduction to… Quality Management Technology
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Poll Results – Responding to Customer Complaints 
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Cartoon of the Month – Upgrading Systems 
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Definition: Cold Call 
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Creative Ideas for Call Centre Office Design
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Call Centre Helper is the leading call centre magazine.
Introduction

Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

We’ve been going since 2003.

Separated in to four distinct areas – call centre management; call centre technology; call centre strategy; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most.

Call Centre Management

The management section contains a range of articles dealing with the management side a call centre. It includes sections on hints and tips as well as a range of other reference material.

Call Centre Technology

The technology section has a range of articles and reference material on all of the components that make up a call centre. The “What to look for when buying..” sectoins have proved popular.

Call Centre Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

Call Centre Jobs

Our call centre magazine boasts one of the highest concentrations of UK call centre jobs with over 300 current vacancies being featured.