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Carrabba's Italian Grill
Today 11:00 AM – 10:00 PM
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4209 Sycamore Dairy Rd Fayetteville, NC 28303
4209 Sycamore Dairy RoadUSNorth CarolinaFayetteville28303
Restaurant, Italian Restaurant
Italian Restaurant
Seafood Restaurant
Pizza Restaurant
Family Restaurant
Today 11:00 AM – 10:00 PM
Thursday 11:00 AM – 10:00 PMFriday 11:00 AM – 10:30 PMSaturday 11:00 AM – 10:30 PMSunday 11:00 AM – 9:00 PMMonday 11:00 AM – 10:00 PMTuesday 11:00 AM – 10:00 PMWednesday 11:00 AM – 10:00 PM
Ciao and welcome to Carrabba's where you can enjoy a casual dinner in a warm, festive atmosphere. Discover a variety of fresh, handmade Italian dishes cooked to order in our lively kitchen.
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Review Summary
34 reviews
5 star
14 reviews
4 star
7 reviews
3 star
4 reviews
2 star
2 reviews
1 star
7 reviews
Chain eatery & bar serving a diverse menu of classic Italian fare in a family-friendly setting.- Google
"So $20 for a plate of Italian food."
"Our waitress seemed like she had no clue/care about her job."
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Paul McAlister
a week ago
I've eaten at the Fayetteville Carrabba's several times and had mediocre experiences. There was one we frequented in Utah when we lived there and we always enjoyed it. The service and food were excellent. Over the past sixl years in Fayetteville, I thought Carrabba's' mediocrity was a fluke at first. The second time gave me pause. The third time was the lesson lesson learned and I've not been back. What has finally cemented my opinion and influenced me to write this review was an experience my employees recently had. There was a miscommunication and one of them was overcharged significantly because of an error by the server. My co-worker politely called them to see if they could work something out because the price difference was not huge, but was enough to make the phone call. Rather than any sort of assistance, she received attitude and denials. My co-workers are customer service experts so they know how to approach situations humbly and politely to give the business every opportunity to partner with them to resolve their concerns. Carrabba's simply chose not to do this. Whereas, even though Carrabba's has a captive audience with Fort Bragg being nearby and a constant stream of new people coming in and out of the city, Carrabba's at large may not know how much their Fayetteville franchise is harming their regional reputation. The military family that moves from Bragg to Polk is more likely to shun Carrabba's than to try them out again if their experience here was poor. I've taken the time to read review after review of people who are/were frustrated at Carrabba's lack of customer service and at their hostility toward people who have concerns. How can a business do that and expect to build? I know that I will never go there again. The people reading this review may not. My co-workers won't, as well as our local business will never spend a dime there. This is all because of the escalated rudeness my co-worker received. Most people can handle a bad experience here or there, but when the establishment's highest representative basically says: 'We don't want your business.', then it's time to oblige them.
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9 months ago
Worst management team EVER!!! Marc Moses is the worst excuse for a manager and human being I have ever seen. I will never step foot in that roach motel again!! The story starts out on Valentine's Day. I called in at 5pm to make a reservation and was told they don't do that but they do something called call ahead seating and the earliest was at 9:30. If I did a walk-in, there was only about an hour wait. Ok so an hour drive and an hour wait puts it around 7 pm, not too shabby. After getting the kids dressed and take the hour long drive, we were given the machine and were told it would be about an hour and 15 minutes for a table. Awesome. 8:30 rolled around and we were not seated yet so we asked what was taking so long and asked how long it would be. Again we were told by the hostess 15 more minutes so we ended up waiting inside instead of going back outside where it was less crowded. 15 minutes passed, 30 minutes passed. Again we asked how much longer and again we were told a few more minutes. Finally at 9:30 I said if we didn't get seated soon I was going to throw their remote at their tv and leave and guess what, we got seated!!! We had an awesome waiter named Andre that asked how we were doing and after hearing our story, he did everything he could to make it right. After the meal, we paid our bill and out the door we went leaving behind a 25% tip for a job well done. The following day, the statement finalized on my credit card statement and we were charged $10 extra on the bill. I contacted the restaurant and spoke to someone whom informed me after 20 minutes they were just kitchen help and that the manager was not available. Very interesting that kitchen staff would answer a phone while the manager is right there on another line. She took my name and number and informed me the manager would call me back within a few minutes. 3 hours later, I got tired of waiting so I called the manager back. I explained the situation to Marc Moses and he seemed understanding. I guess that's just a face he puts on to your face though. He told me he would refund the additional $10 if requested. I said that's fine and thank you. I assumed that was the end of the conversation but I was wrong. At 4:53pm Marc Moses called me back and left a voicemail for me that said he pulled the receipt and it shows I left a tip of $10 and it matched my signature. First off, how do you compare numbers and letters? I signed the receipt but never left a tip on it, I left it blank because I left a $25 tip for the waiter in cash. Either way, when Marc finished his message, he hung up the phone but he didn't actually hang it up properly because I heard everything that was said afterwards. First off, you do not call someone a "f%#king Idiot" because they were overcharged at your restaurant, then to have the other female in the office with you say some people are stupid? Really? Because you work at a restaurant makes you a genius??? I will never step a foot in that place again nor will I recommend it to anyone. By the way, Marc when you read this, maybe you should pay your bills and not just pay $100-$200. If you pay your bills on time , they won't go to collections. You poor excuse for a manager!
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Nina Camacho
5 months ago
When I went there my waitress disappeared right after she asked us what we wanted to drink & didn't come back for 30min's & was just rude.....
April Krueger
2 years ago
My parents came to visit this weekend and we thought that a family dinner at Carabba's would be nice, but we were so wrong. Our waitress seemed like she had no clue/care about her job. We had 2 people at the table with a severe allergy to mushrooms and informed the waitress about it. We all ordered our food and what do you know, mushrooms were on one of the dishes, we send it back and again, mushrooms. Not to mention, the staff seemed unprofessional and intoxicated. The cooks were in street clothes and yelling. It was such a bad experience that I will never go back.
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chesley gassett
9 months ago
I called yesterday, 2-13, on the whim they would have something the 14th. Only same day seating, fair enough, said call tomorrow. I called the morning of the 14th and they said call an hour before we wanted to go... I called at 3:30 to be safe. I was then informed they didn't have anything until after 9. Really ? Be consistent, no reservations would have been better than being directed as such.
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Denise Williams
10 months ago
My best friend and I dined at Carrabba's Italian Grill (Fayetteville Location) on Saturday, 1/17/15. It was pretty crowded but we were able to be seated within 15 minutes, which was good. Once seated, it took a full 25 minutes to get the attention of our server - and this was AFTER we had alerted the Hostess TWICE that no one had come to our table yet. We even saw the hostess talking to our server and pointing us out - so I had assumed that she would be over our way shortly. NOT. The hostess ended up taking our drink orders on the second time she checked on us - asking if the server had helped us yet. Finally, 25 minutes after we were seated and observed people being seated after us and being served before us, did LAVETA S (per the receipt) show up. She offered no excuse for the delayed service and seemed indifferent about her job. She never advised us on the special, she did not place napkins on the table for the drinks (my friend's drink was moving all across the table due to condensation and no napkin), she placed our meals on the table and walked away without a word, she did not check on us after the food was out, did not refill drinks or ask if we wanted dessert. She was awful. This was by far the worst experience I have had at Carrabbas. Rarely do I post reviews and/or complaints, but I felt this one was absolutely necessary because LAVETA S needs to find an alternate line of work - or needs additional training. She is the worst!
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Eric Perez
a year ago
I had one of the featured classics tonight- the pork medallions w fig sauce and chicken Bryan w fettuccine as the side. Everything was delish. There was a bit of a delay on the lentil soup I ordered, causing the soup and entree to come out only minutes apart. I did not address this, and I was extremely surprised to see our waitress bring us a dessert on the house because of the mishap. I really appreciated her going above and beyond to make our dining experience a good one. Little gestures like this is what keeps me coming back to carrabbas! Nice job!
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3 years ago
Yeah yeah yeah, they got all the "business" pieces to the restaurant in check but they forgot to match the price with the FOOD!! Well, I ordered food and I got food. $20 each for main courses, $10 for the appetizer, and --what? $2.50 for her sweet tea? So $20 for a plate of Italian food. Okay, but it didn't taste like twenty bucks. What was I paying for, the decor? The service?? I might not have much to complain about but what really got me tonight was the Sangria. $26 for a pitcher of peach Sangria! When I think of pitcher I'm thinking the kind I get in those big country iced tea pitchers you put on the picnic table. The thing was tiny!! DON'T ORDER A RIP-OFF!! I mean, pitcher! My total came to $100 after tip. Yeah, I tipped. They cooked it, They served it. Whatever. It was only worth $50. First AND LAST time ever to Carraba's. THANKS AGAIN, FAYETTEVILLE!
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