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Pure Delite Cupcakes Fairlawn
Bakery
Today 2:00 – 6:00 pm
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125 Ghent Rd Fairlawn, OH 44333
125 Ghent RoadUSOhioFairlawn44333
Bakery, Wedding Bakery
Bakery
Wedding Bakery
Wholesale Bakery
Dessert Shop
Coffee Shop
Today 2:00 – 6:00 pm
Monday 2:00 – 6:00 pmTuesday 10:00 am – 6:00 pmWednesday 10:00 am – 6:00 pmThursday 10:00 am – 6:00 pmFriday 10:00 am – 6:00 pmSaturday 10:00 am – 6:00 pmSunday Closed
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Guilt-Free Cupcakery! 1/2 the calories, fat and sugar, organic ingredients, whole wheat flour, amazingly delicious! You won't be able to tell from the taste that these cupcakes are better for you!
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Review Summary
4.0
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1 star
2 reviews
"I've been talking about getting my birthday cupcake from there for a month."
4 reviewers
"Well, Pure Delight answered my prayer!"
2 reviewers
"I've read other customer service complaints on their facebook page."
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A Google User
3 years ago
I can't imagine anyone giving this place a bad review! First time in, I got to meet the owner who was very nice and welcoming. I had a gluten-free cupcake, my friend had a vegan, and we also purchased "regular" cupcakes to take home to our finicky husbands. Let me tell you... they were ALL wonderful. My GF cupcake was SO good, I could not tell it was GF. My friend said the same about the vegan, and both men couldn't eat theirs fast enough! I am beyond happy I found this place! They will be making my wedding cake and cupcakes, which is wonderful, as I thought how can I get an allergy-friendly cake for my reception, PLUS one that is pretty healthy? Well, Pure Delight answered my prayer! Every staff member I have come into contact with has been very nice, so I can't imagine why they'd get a bad customer service review. Each time I have gone, I've sat in their little "cafe", eating a cupcake, drinking coffee and visiting with friends. It's a wonderful shop run by wonderful people making delicious, healthy cupcakes! I couldn't say more good things about them! (Tip: if you want a special flavor or type, call when they open and ask them to hold it for you, or they might be sold out! Also, don't forget to "leave your mark" on the wall in the back! :)
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A Google User
2 years ago
I LOVE this place! They make the best cupcakes. I read some of the terrible reviews and to be honest, the comment about the "original" cupcake surprised me. That is one of my favorites and the peanut butter cups are throughout the cupcake. My favorites are cookies n cream, the original, and my favorite --- glob (its chocolate with toffee pieces and caramel in the center of the cupcake). So delicious!
A Google User
3 years ago
poor customer service.
A Google User
3 years ago
It is my birthday and I've been anxiously anticipating a drive to Fairlawn for a rare treat, Pure Delite (vegan) Cupcakes!!! I've been talking about getting my birthday cupcake from there for a month. So, after driving an hour to get a much anticipated cupcake, today, and waiting an hour for them to open, (yep, I was early. Just excited). I walked inside the bakery to be told by the girl working there, "We aren't open today, it's the day after New Year's." I turned to look at the windows and doors. Had I missed a sign or something? Nope, there was no sign stating this. Then the young woman continued a bit rudely, "That's why the open sign isn't on, and there aren't any cupcakes out." She was right, the cupcakes were not out and the open sign was not flashing, but it was only a few minutes after they opened, and I thought they were just a little behind schedule not to mention the door was not locked and the sign on the door said they opened at 2 on Monday's. There was NO sign reading that they were closed for the day after the holiday. Why would they be? It is not a holiday... but apparently they were closed, and she said it as though she was a bit put out by my folly, as though I was the one that was making the big error. After all my trouble and the rudeness, I'm totally done with Pure Delite Cupcakes. It is no longer worth my drive to patron that business. I've read other customer service complaints on their facebook page. Poor service seems to be status quo. **Update: Just an F.Y.I: I wrote this same complaint on their facebook page, and they changed their page so that no one else could write on it anymore. (At least for now that is how it is set up). No apologies, just deleted my comment. They did the same to another person who had complained on their page about customer service. Way to run a company. Don't apologize, just delete the negative.
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A Google User
3 years ago
I have a lot of allergies and can pretty much never have bakery goods, so imagine my delight to find a place I could go get a vegan cupcake, convieniently made without any dairy products!!! Amazing!! I'm sorry the other people that reviewed before me had a bad experience, but I ve had nothing but wonderful experiences there! It's a small family owned place, they re super sweet people! And very helpful! I don't think it's fair to give them a poor rating because they weren't open. I live 40 min away and its certainly worth the drive!!!
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