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Laura Hickey
Worked at Emergent Biosolutions, Inc.
Attended Coastal Carolina University
Lives in Baltimore, MD
162,438 views
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In her circles
259 people
Education
  • Coastal Carolina University
    2007
Basic Information
Gender
Female
Work
Employment
  • Emergent Biosolutions, Inc.
    QC Analyst
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Currently
Baltimore, MD
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This is about the experience when I went to this location in particular. When I signed up for service in the area I signed up for the triple play with basic digital, phone and Internet. When I inquired about just doing the basic cable and internet I was told it would only be about $5/month less. SO I figured get the extras and the free installation and we can drop it later if we don't use it. We weren't using it so I brought the boxes in for the digital tv and telephone services and I have to say the woman I spoke with was not only helpful but gracious and understanding when I explained why I was lowering my plans to a much more basic option. I was surprised by this experience, as anytime I have ever gone somewhere to downgrade services I'm leered at, steered, or bullied into other options I don't want. She was understanding and more than happy to work with me to get my family to the plan we needed to be at. Thank you for making my experience a pleasant one, even if you can't make everyone happy, I left very happy that day.
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Public - a month ago
reviewed a month ago
I had a wonderful experience here. The techs were fast yet thorough, and the desk personnel was knowledgeable and kind when explaining answers to questions I had. My husband had used them before. I used them because of a Groupon, I will continue to use them because of the excellent care my car received. Thank you.
Public - a year ago
reviewed a year ago
2 reviews
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