Profile

Foto de portada
Paulina Rendón Aguilar
Trabajo en J. C. Penney
Vivo en North Carolina
209 seguidores|339.235 vistas
Sobre míPublicacionesFotosVídeos

Stream

Paulina Rendón Aguilar

Compartido públicamente  - 
 
#Customer #Client #Consumer #User #Sales #Business #CustomerEXperience #CustExp #CX #CustomerService #CustServ #CS #Management #Leadership #Globalization #Globalisation #InternationalBusiness:

"You start by treating every customer like a king or queen. Give them a basic greeting and express a genuine desire to assist them with their purchase." @JeffreyHayzlett via @HuffPostBlog

http://www.huffingtonpost.com/jeffrey-hayzlett/how-the-csuite-can-create_b_9931942.html?utm_hp_ref=business&ir=Business
 ·  Traducir
Customer service is an industry as old as time. So you'd be forgiven if when you think 'cutting edge,' the customer service industry isn't the first thin...
1
Añade un comentario...

Paulina Rendón Aguilar

Compartido públicamente  - 
 
CUSTOMER EXPERIENCE, CUSTOMER SERVICE, INTERNET: "The Missing Link for Great Customer Experience [...] Contribute to your customers’ good experiences by having systems and processes that work with them rather than against them. Customers want personalization, speed and accuracy, and they want those in the channel of their preference." +Roy Atkinson @RoyAtkinson via +Sparkcentral @Sparkcentral

http://www.sparkcentral.com/blog/the-missing-link/

#CustExp #CX #CustServ #CS #UX #Customer #Business #Sales #Internet
 ·  Traducir
Contribute to your customers’ good experiences in the channel of their preference by having processes that work with them rather than against them.
1
Añade un comentario...

Paulina Rendón Aguilar

Compartido públicamente  - 
1
Añade un comentario...
Le tienen en círculos
209 personas
Foto del perfil de PMAlliance Project Management
Foto del perfil de Soraya Batalla
Foto del perfil de Chris's Cancer Community
Foto del perfil de Marsha Collier
Foto del perfil de Discovery Social Media
Foto del perfil de Larry McKenzie
Foto del perfil de Terri Klass
Foto del perfil de Sebastián López
Foto del perfil de Ljudmila Grekova

Paulina Rendón Aguilar

Compartido públicamente  - 
 
"Fundamentals of mapping experiences. Learn the basics—touchpoints, moments of truth, and jobs to be done—and study examples of successful user experiences [...] More and more, consumers read reviews by other consumers [...] Experiences are holistic, personal, situational" @JimKalbach via @OReillyMedia

https://www.oreilly.com/learning/fundamentals-of-mapping-experiences

#CustomerExperience #CustExp #CX #UserExperience #UX #CustomerService #CustServ #CS #Business #Sales #Globalization #Management #Leadership
 ·  Traducir
Learn the basics—touchpoints, moments of truth, and jobs to be done—and study examples of successful user experiences.
1
Añade un comentario...

Paulina Rendón Aguilar

Compartido públicamente  - 
 
"How to Switch Up #Customer Service So Your #Business Makes More Money" @SocialMktgFella via @B2Community https://lnkd.in/bgU45tK , https://lnkd.in/bQNCRhK

#Sales   #CustServ   #CS  #CustExp #CX  #UX  #CustomerInformation #CustomerKnowledge
 ·  Traducir
When your customer needs help, you have an opportunity to turn a negative into a positive. Whether a call comes in as a complaint or a simple request for assistance, the way you handle it can often m…
1
Añade un comentario...

Paulina Rendón Aguilar

Compartido públicamente  - 
1
1
Foto del perfil de Ryan T. Sauers
 
Thank you :)
 ·  Traducir
Añade un comentario...

Paulina Rendón Aguilar

Compartido públicamente  - 
 
#INTERNET #LEADERSHIP #MANAGEMENT #BUSINESS #SALES #GLOBALIZATION #GLOBALISATION : "Is your leadership style right for the digital age? [...] companies that invest in intangible assets, like relationships with customers and suppliers (Facebook, LinkedIn, Airbnb, TripAdvisor) have the highest Multipliers (price to revenue ratios) at an average of 8x [...] Twitter [...] They had no idea the role it would play in sociopolitical movements, pop culture and business until the network actually started using and forming it" @barrylibert via @whartonknows @wef https://lnkd.in/bjyMAew

#Customer #Service   #Experience   #CustServ   #CS   #CustExp #CX   #UserExperience   #UX #Internet #Multichannel #Omnichannel #ECommerce #MCommerce
 ·  Traducir
1
1
Añade un comentario...
Personas
Le tienen en círculos
209 personas
Foto del perfil de PMAlliance Project Management
Foto del perfil de Soraya Batalla
Foto del perfil de Chris's Cancer Community
Foto del perfil de Marsha Collier
Foto del perfil de Discovery Social Media
Foto del perfil de Larry McKenzie
Foto del perfil de Terri Klass
Foto del perfil de Sebastián López
Foto del perfil de Ljudmila Grekova
Trabajo
Profesión
Global Business Operations Executive
Habilidades
- Accounts Receivable - Bilingual Spanish and English - Billing Process - Business Process Improvement - Coaching - Continuous Improvement - Cross Cultural Management - Cross-functional Team Leadership - Cultural Awareness - Customer Experience - Customer Fulfillment - Customer Retention - Customer Satisfaction - Customer Services - Change Management - Export-Import - Global Cross-Functional Team Leadership - Green Belt Candidate - Intercultural Skills - International Business Administration - Inventory Management - International Sales - Logistics - Management - Marketing - Operations Management - Process Improvement - Project Management - Purchasing - Sales - SAP Key User - Supply Chain Management - Team Building - Team Leadership - Warehouse
Empresas
  • J. C. Penney
    actualidad
Información básica
Sexo
Mujer
Historia
Eslogan
#CustomerServices #CustServ #CS #CustomerExperience #CustExp #CX #CustomerSatisfaction #CustSat #UserExperience #UX #Management #Leadership #SupplyChain #SupplyChainManagement #SCM #Logistics #Operations
Ubicaciones
Mapa de los lugares en los que ha vivido este usuarioMapa de los lugares en los que ha vivido este usuarioMapa de los lugares en los que ha vivido este usuario
Actualmente
North Carolina
Anteriormente
Charlotte