Having regional presence with global reach, NEXtCARE provides its clients with the perfect balance between unrivalled customer service and maximum cost optimization. The company offers tailored services due to the flexible and agile nature of its business. This flexibility enables the mix and match of various services which provides its clients the innovative ”Plug& Play concept” to efficiently complement their existing products.
NEXtCARE drives efficiency through its large platforms that run the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network across more than 14 countries. Operations in the company are supported by strong IT, Compliance, Legal, Communications, Business Management, Market Management, Quality Assurance and Auditing teams that ensure smooth and superlative performance.
Risk Management and Mitigation is crucial for the company which ensures huge investments in creating Disaster Recovery and Contingency Sites that extendpeace of mind and tranquility to its clients.
With almost 2 million members under management,NEXtCARE administers an annual portfolio of over USD 600 million claims in value and 4 million claims in volume for more than 82 clients including Takaful companies, insurance companies and self-funded employers.
TATSH, NEXtCARE’s proprietary turnkey software is at the core of its successful operations. NEXtCARE is continuously developing innovative solutions to ensure efficiency and transparency between all stakeholders of the industry. Focusing on efficiency and transparency, NEXtCARE has introduced PULSE, the online provider portal and MyNEXtCARE, the beneficiary portal to its healthcare service providers and the insured members.
§Multi-Lingual 24 Hour Call Centre, approximately 85% of which are medical professionals
§Expanding reach into all GCC and MENA region– with Global Direct Billing facilities
§Largest regional network with credentialed and contracted provider facilities in various countries
§Access to specialized and highly trained Customer Service personnel