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Sandos Cancun Luxury Experience Resort
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It's a beautiful saturday, don't let it get away!

¡Es un hermoso sábado, no hay que dejar que se nos escape!
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This is your home in Cancun! 
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In addittion of being a Luxury Resort, Sandos Cancun is also eco-friendly
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Cooking ceviche is easier than you think. Join our cooking class and learn from the experts!
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We saved a spot for you!
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Happy St. Patrick's Day! 
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Guarderia del IMSS en Cancun Mision del Angel's profile photo
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Live a fantastic vacation at Sandos!
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Bunnies made of towel to celebrate Easter!
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A perfect day to say "I do" at Sandos Cancun! 
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A dream vacation awaits for you at Sandos Cancun! 
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Fall in love with our collection of three inifnity pools 
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¡Feliz día de San Patricio!
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Contact Information
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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1 Zona Hotelera 77500 Cancun, QROO, Mexico
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1MXQROOCancun77500
+52 998 881 2200sandos.com
Hotel, Beach Resort
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In their circles
30 people
Have them in circles
74 people
Importaciones Fabiola's profile photo
Guarderia del IMSS en Cancun Mision del Angel's profile photo
Barbara Balderas's profile photo
Coco Bongo Playa del Carmen's profile photo
Getawaydealz's profile photo
Diseño de Paginas Web en Cancun's profile photo
John Lamkin's profile photo
Aires Acondicionados Mexico's profile photo
En Vogue Events's profile photo
Make a Reservation
4-star hotel
$207
Book at Sandos Cancun Luxury Experience Resort
Booking links sponsored. $288 incl taxes & fees
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Review Summary
3.9
30 reviews
5 star
15 reviews
4 star
7 reviews
3 star
1 review
2 star
3 reviews
1 star
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Nicholas Ramsay's profile photo
Nicholas Ramsay
3 months ago
I will start with the positive. The rooms were very nice, spacious and had great views. The beach is pretty nice as well. They do a good job of keeping it clean. The staff is very friendly and seem like good people. The spa is simply amazing and I have many upper class spas to compare this place to and Sandos spa stands above. The WiFi was pretty fast as well. Onto the negative. The food and drink are pretty bad, if you are in your early 20's and want to binge drink and don't care what it tastes like then you may enjoy this place. I would put the food on par with Golden Corral. The wine is just awful and you can pick between 2 beers. Two cheap Mexican beers in a can. The mixed drinks the bar makes aren't very good either. They have one buffet style restaurant that is pretty poor. They have an "up-scale" restaurant called seasons. The food was mediocre at best and portions were VERY small. I ate every thing they gave me and I left hungry, this was after a 2 hour dinner service. The pool/beach staff. The guys the pool area and beach are great but they have 1 or 2 guys working that area at any given time. If you want drinks brought to you then expect to wait 45 minutes to an hour... Unless you are tipping of course. The neighboring hotel "Secrets" is pretty large. So much so that it casts a shadow on the pool/beach area of Sandos from about 1PM on. No direct sunlight after that. Royal Elite Vacation Club. Sandos has dedicated a large amount of hotel space for the purpose of trying to sell its guests a vacation club. They will try to draw you in by saying "we will give you free massages and another vacation, all you have to do is sit through a 90 minutes presentation over breakfast". They ask you this immediately after check in so you think "why not" Well let me tell you, Its not 90 minutes. It was 2.5 hours and most of it was spent in the pent house that they have converted into a sales floor. That's right, you couldn't book the pent house if you wanted to. The sales person uses VERY fuzzy math to try to convince you its a good idea. They offer packages from about 20k-45k and they want 30% THAT DAY. Avoid this club like the plague, why would you sign a legal document in Mexico for 20k with no equity to show for it? Not really Luxury. I would not call this a luxurious hotel. Its pretty sure but it falls short of that term. For instance they offer turn down service but we only got it once for some reason the whole time we where there. Luxury would indicate to me that they are pooing decent champagne and cooking up nice steaks, that is not the case. Overall I would say this place is perfect for college kids who have a very limited palette. For every one else, I would suggest one of the non-inclusive resort in the area. Tip: is to tip, bring 100 single 1 dollar bills with you. When you order your drinks and food hand them 2 bucks every time. You will get drinks made with better stuff and get much better service.
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Sarah Cordingley
5 months ago
This company has been repeatedly phoning my mobile and business phones for over a year. I have been polite and courteous, letting them know that I am not interested in the services of an all inclusive resort. I prefer to travel off the beaten track when I go to mexico. I have politely listened to long schpiels about their resorts and services only to have them hang up on me the second I ask how to have my number removed from their call list.
Blake O'Neil
7 months ago
​On the final night of my wife and I's honeymoon we scheduled and paid for a couples massage on the beach. Prior to the massage they had planned a spa treatment. They did not explain what he hydrotherapy was or give us the option to not participate. This treatment was going from extreme heat (steam room/sauna/hot tub) to an ice cold plunge bath between each stage. During this "treatment" I had little to no supervision, unlike my wife who had someone with her asking how she was feeling the entire time. As a result of this I passed out, going through the glass shower door. The manager on duty came into the spa locker room with my wife. The accident resulted in the staff having to call in a doctor to look at my wounds. After he examined me, and charged my wife and I on the spot $120.00 (which was paid that moment), we were told we must go to the hospital. This resulted in an ambulance ride which required my health insurance, as well as a $580.00 payment on the way to the hospital. The manager on duty followed us to the hospital in a taxi. After arriving to the hospital, and being examined by the doctors, it was determined that I needed around 50 stitches in my left foot, chest, right wrist, and right hand and had a partially torn tendon in my right hand. Once I was stitched back together, we were awaiting discharge paperwork and a bill. We were informed by the manager from Sandos that the resort is covering all the medical bills. In order to return to the resort the three of us got into a taxi. On the way back we stopped and the manager on duty could pick up the prescriptions given to us from the doctor. The next day, as we packed up and were getting ready to leave for our flight, we met with the manager for Sandos from the night before. He stated that if we have any additional medical bills, questions or would like to visit the resort again then he would take care of us. When we arrived back to the United States we went to the emergency room to have x-rays (since I did not have any in Mexico) and to get my wounds examined. It turned out that there was no additional glass in the wounds and the stitches were done very well. I was sent to an orthopedic surgeon to make sure there was no additional damage to the tendon. As a result of this, and the money spent in Mexico, I have about $3,000.00 in medical bills. Once I received my first set of bills I sent the manager who my wife and I worked with an email, then another, then another. I have been attempting since June to get this resolved with the resort. It was only after I sent a message to the Facebook that I was informed that the manager who we worked with is no longer working at the resort. I then had about 5 emails with someone in web relations. The result of this was on July 31, 2014 I was told that the insurance company for Sandos would contact me directly to get the bills resolved. As of today, September 26, 2014 I have had no contact from any insurance company, other than my own. In addition, I attempted to contact the person from web relations for follow up. I sent 3 different emails, and was not told until I sent 2 messages to the Facebook on September 15, that she is no longer with the company and my request for contact would be forward to a manager (the exact same thing I was told July 21). I simply just want my medical bills (that are over the total cost spent on our honeymoon) paid, as promised! Just beware if you have any issues, they will not follow through with anything!!
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Bryan Thompson
9 months ago
I think I was there with Steve. Not near the issues he had, but, definitely NOT as advertised. We went the week after the 4th of July. The room was wonderful. No special service as advertised though. "Stocked" mini bar in the Sandos Suite had 4 beers and soda water. Definitely not the "Bottle Service" we were led to believe at first for the additional money we paid to be up there. We didn't find out why until the second day when the pushy sales people told us to have the "special service" we would need to spend 39,000 USD (yes 39k) to get the "Black Arm Band". "Adults Oriented" = Kids out the WAZOO! It was a nightly ordeal on the 8th floor to hear a screaming infant at 10:00 thru 3:00. Kids in the one and only late night "Bar One". Kids urinating in the extremely hot pools. One of the infants had a blow out in it's diaper in the only cold pool. Not much going on at night. One bar open after 10:00. Not top shelf drinks served, and if you want okay service, you need to tip the staff constantly. I wouldn't recommend this place for the money we paid. You can get 10x better service for that price next door at Secrets.
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Rex Stevens
3 months ago
My wife and I booked at the Sandos Luxury experience in Cancun MX 16 Nov 2014 to 21 Nov 2014, we booked with Prestige Vacations at a cost of $799. all inclusive. We did not read the fine print in the reservation, we were retired. Being,61 years old, even though we have a 6 figure income and were prepared to set through their sales presentation. That was not the problem it was that we were retired. The presentation person said they did not take retired people nor Ministers/Pastors. They also said they were profiling specific groups. We are members of RCI Gold, II Gold, SPG and travel alot. On the 3rd day of our stay we were disqualified and Sandos was going to charge us $1250 USD (Rack Rate) for the 3 days, after discussing this with the management we paid $630 USD and got the hell out of there. We called a taxi and proceeded to go to the Weston, Thank you very much, just up the road and stayed there for the remaining 3 days of our stay. This really soured us on the Sandos Brand. We called up Prestige Vacations and told them of the problem and unexpected expense, They said they would refund us a portion of the costs, but that hasn't happened. I will never use Sandos nor will I ever say anything positive about a company that profiles against, retirees, pastors or ministers.
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Steven Kavall
9 months ago
Arrived at the hotel @1:30pm and there are a bunch of issues. At first they asked us to wait for the room to be cleaned and come back at 3pm. We did as asked and the room was not ready. Front desk said it's not going to be ready around 5pm. hey gave us another room that has 2 twin size beds, which could accommodate a teenager and not a grown adult, definitely not two people at once. It was tiny, had no balcony and overlooks the pool therefore making it very noisy. After arguing with a front desk manager we were offered another room @6pm (effectively "killing" the entire day), which happened to be for handicapped only. It was advertised to us as a room for "special people". That was extremely offensive and definitely not worth their statement of being a "luxury experience"!!! The hotel was advertised as Adults only and next morning we realized that they do not adhere to the policy as the pool was filled with children of many ages from toddlers to teenagers. Food was absolutely horrific and I had a stomach bug for a few days after eating in the hotel. One of three elevators did not work for the duration of our stay making the lobby crowded at all times and having everyone wait excessively to get to and from their room. Service was HORRIBLE!!
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jeanette jones
10 months ago
Sandos is a very nice resort with very warm and friendly customer service. Food and service is excellent. They bend over backwards to accommodate you. The rooms are not as fancy as the moon palace or one of the really high end resorts, but they are very clean and comfortable. The staff there really enjoys their job and truly want you to have a great experience. Will definitely go back
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Eric Ford
a year ago
We were there for Christmas 2012. The staff was superb. Very friendly and willing to help. On my daughters birthday they brought a Happy Birthday piece of cake out to our cabana on the beach for her. I didn't even ask them to do this. They did this on their own initiative!! We will be back for sure this year!