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Sandos Cancun Luxury Experience Resort
Indoor Lodging
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¡Y así Telcel celebra ¡Hol@! entre celebridades como Mario Bautista en Sandos Cancún! #MarioBauEnHolaTelcel  

This is how Telcel celebrates and releases Hol@ at Sandos Cancun with celebrities such as Mario Bautista! #SandosCancun  
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Masquerade, a unique experience!

¡Masquerade, una única experiencia!

#TheRhythmExperience   #VibeMoments   #SandosCancun  
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#TheRhythmExperience  vibe moments you can't miss at Sandos Cancun!

The Rhythm Experience, ¡Momentos de los cuales no te puedes perder en #SandosCancun .
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Finally, Friday! #FridayFunday  

¡Por fin, ya es viernes! #SandosCancún  
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Sandos Hotels & Resorts will soon open their eighth All Inclusive property: Sandos El Greco Beach Hotel! Located on Cala Portinatx, Ibiza.
Summer 2017: All Inclusive Adults Only Resort in Cala Portinatx Sandos Hotels & Resorts will soon open their eighth All Inclusive property: Sandos El Greco Beach Hotel! Located on Cala Portinat…
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Enjoy today! #BeachThursday  

¡Disfruta el día de hoy! #JuevesDePlaya   #SandosCancún  
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Have them in circles
94 people
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Bea Gallardo's profile photo
Sandos Finisterra's profile photo
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soha Radwan's profile photo
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Joan Oliver Zillé's profile photo
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Karen Tremblay's profile photo
 
Enjoy our resort's partial view of the turquoise Caribbean and Nichupté Lagoon.

Disfrute de las impresionantes vistas parciales que nuestro resort ofrece al Caribe turquesa y a la Laguna Nichupté. #SandosCancun  
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Mmm, indulge... #Frattinis  

Mmm, deleite... #ChooseVeg  
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¡Show de fuego en Bar Two!

Fire Show at Bar Two! #TheRhythmExperience   #VibeMoments  
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Sandos Hotels & Resorts está por estrenar su octava propiedad todo incluido: ¡Sandos El Greco Beach Hotel! Ubicada en Cala Portinatx, Ibiza.
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Verano 2017: Resort Todo Incluido Sólo Adultos en Cala Portinatx Sandos Hotels & Resorts está por estrenar su octava propiedad todo incluido: ¡Sandos El Greco Beach Hotel! Ubicada en Cala Porti…
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¡Felíz jueves!

Happy Thursday! #ThirstyThursday   #SandosCancún  
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Sandos Cancun, a #lifestyle you must experience!

¡ #SandosCancún , estilo de vida que tienes que vivir!
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Contact Information
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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1 Zona Hotelera 77500 Cancún, Q.R., Mexico
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1MXQuintana RooCancún77500
+52 998 881 2200sandos.com
Indoor Lodging, Beach Resort
Indoor Lodging
Beach Resort
Hotel
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Have them in circles
94 people
Travel Shop's profile photo
Bea Gallardo's profile photo
Sandos Finisterra's profile photo
Global Innovation's profile photo
soha Radwan's profile photo
Kim Reis's profile photo
Joan Oliver Zillé's profile photo
luminouscyhsalon SpaCancún's profile photo
Karen Tremblay's profile photo
Make a Reservation
5-star hotel
$328
Book at CheapCaribbean.com
Booking links sponsored. $328 incl taxes & fees
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Review Summary
4.2
88 reviews
5 star
627 reviews
4 star
334 reviews
3 star
115 reviews
2 star
50 reviews
1 star
18 reviews
Modern accommodation with free parking, Wi-Fi & breakfast, plus 3 infinity pools & 2 restaurants.- Google
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Crystel Sandos's profile photo
Crystel Sandos
2 months ago
The staff was incredible, food delicious, and the resort just beautiful. This would have been a 5+ but the last night we were there the penthouse had a party that rocked the hotel until after 2:30pm. The night manager said he could do nothing about the noise and they would be done around 2:30am. REALLY?? Poor management in my opinion but the rest of of our vacation there was so awesome, we took it away as an overall good experience. We would recommend it again.
Response from the owner - 2 months ago
Dear Ms. Crystel, Sandos Cancun Luxury Resort would like to kindly thank you for taking the time to write your review about your stay in our resort. We're glad to know you would recommend our privileged resort, as it's one of the most luxurious in Cancun. Your comments are highly important for us as they help us to keep improving and growing. Kind Regards.
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Sloan Allen
3 months ago
The location of right on crystal clear blue waters is incredible. Very helpful and friendly staff. Awesome drinks and plenty of options for food. I only wish we were able to have more time here because i dont want to leave. The bed is comfortable and they have options for different pillows. Comfortable temperature and the shower steams up nicely. Very clean place to stay. Very glad we picked here.
Response from the owner - 3 months ago
Dear Ms. Allen, We would like to thank you for such positive feedback and for sharing your experience with us and with our future travelers. It's gratifying for us to know we were able to exceed your high expectations. We look forward to welcome you back at some point soon.+ Kind Regards, Web Relations. Sandos Cancun Luxury webrelations.cancun@sandos.com
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Laura Looney
2 months ago
DIAMOND NECKLACE STOLEN. DO NOT STAY HERE!! I got back from my vacation yesterday. The beach and ocean are beautiful. Everything else not so much. I had my diamond necklace stolen from the safe in my hotel room. Obviously I was not surprised when concierge told me it's impossible for anyone to get into the safe as they laughed at me. But we all know they have a master combination. They took a report. " investigated " but we also know how that goes. No one is going to confess they stole a necklace and get fired on top of it. I told Christian that I knew I wasn't going to get my necklace back but if they did anything for situations like this. While he is smirking in my face the entire time he told me no they don't and they aren't liable from the paper I signed when I first arrived. I asked to see the paper, I read it, and it states it that they aren't liable for any thing stolen from the room, or safe. I looked at him and said wow you really save your asses. Anyone can steal and your just not liable. He again chuckled and said yes we do cover ourselves. He probably has my necklace. I also asked for a list of mangers so I could contact them when I got home. They said this information wasn't allowed to be handed out. The managers of a hotel can't be handed out ??? Bazar. Other than that, our room was never cleaned until 5 every day. One day it wasn't even cleaned. I scheduled a time frame they would decorate the room for my bfs birthday, I kept him out of the room for 3 hours, came back and nothing was done. I went downstairs and they said I didn't pay for this that it was an accommodation so I had to be patient. Obviously I'm patient but don't tell me it's going to be done at a certain time. They came immediately after I spoke to her and decorated while we were in the room. Awkward and pointless. And they clearly forgot. Not a lot of food choices. Overall I wouldn't stay here. They are so many hotels along the strip we stayed on. Save yourself and money from this place. They steal and don't do anything right. Update- Sandos replied to me on my review on trip advisor. They left a email for me to reply to. That was 5 days ago. Still no response from them. They want to act like they care when they don't. It's all a scam.
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Jeremy Macey
4 months ago
Overall, we had a very good experience at Sandos resort. The resort is beautiful, and kept very clean. Wi-Fi works well in the lobby and on the main floor, but in our room it did not work well at all. Staff is very nice, and the food was delicious. We especially loved the Tepanyaki restaurant (Gaijan I think was the name). The only things that kept it from the highest rating were the WiFi issues, construction outside our room (noisy at times), and at check in they didn't explain much about how to get the most out of our stay. We didn't know where towels to the resort were, where people got some of their food or drinks, how to make a reservation at the more fancy restaurants, and the website had a 4th restaurant listed that was non existent on site. Overall though, they exceeded our expectations in helping us celebrate our honeymoon.
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Odis Dehart's profile photo
Odis Dehart
2 months ago
Amazing. Upon arrival, we weren't blown away (we arrived at 6:45 AM)... Shortly after, though, we were standing in their breakfast buffet surrounded by what looked like a Food Network photo shoot. Everything looked too picturesque to disturb, but of course, we indulged. The crepes were delicious and made to your liking, do-it-yourself sushi was another surprise for the breakfast buffet. The beautiful white sandy beach is almost fake. This was our first time to this side of Mexico (California natives), and the blue water looks like it was copied and pasted on the beach from the film Castaway. Too hot by the beach though, probably from the sun reflecting off of the bleach white sand... We moved to one of the THREE pools. Set our towels on one of the cabanas by the pool and started to sunbathe. The infinity pools cascade over to the east and into the blue horizon, your drinks are melting from the humidity, and you find yourself not wanting to ever leave this place. Maria kept our thirst away by bringing more and more drinks...and lunch, whenever we asked for it. Sandos is an amazing stop. All inclusive options are always the best way to experience the trip. Definitely DO come here, it's a more affordable way to experience Cancun without feeling like you sold out.
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Response from the owner - 2 months ago
Dear Odis Dehart, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for choosing us as your destination resort and also for taking the time write such detailed review about your recent stay in our resort. We're pleased to know all your good thoughts about our privileged resort, and we're delighted to hear our facilities and service were able to exceed your high expectations. We sincerely hope we have the honor to welcome you back in the near future, it would be a true pleasure for you to be our repetitive guests. Warm Regards!
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Business Email
2 months ago
One of the worst resorts I have been too. When we first arrived they couldn't find our reservation and took them 3 hours before you checked in at 9pm. The room they provided was under construction. It was above the main bar of the hotel and there was construction going on during the day. We couldn't sleep and asked for a different room and they said they have none available. We left for beach and when we came back the Ac had been leaking water from the top and there was a puddle of water on the tile in the room. My partner fell and slipped and when security came they only took report and left. The customer service was horrible. There was so much noise and we kept calling and asking to be switched but we were ignored. Then the shower handle was malfunctioned and there was only hot scorching water coming out. We asked them to fix it they didn't. And we couldn't shower the correct way the last 2 days. Finally we asked to do a excursion and they said ok and made a reservation. Then we cancelled the tour and didn't go. Then when we checked out they said the excursion was not cancelled and wouldn't let us check out until we paid it. We had to pay about $390 when we checked out. They forced us to pay because they wouldn't let the shuttle leave until we paid and we were going to be late for our flight so I had no choice but to pay in order for the shuttle to give us a ride. I can go on and on and let you know many more problems but these were the main ones. I am going to post many negative reviews on sandos. Including google reviews, trip advisor, Yelp and any other travel websites I can find because it was very unfair with the way they treated us and the way they handled everything. Worst vacation experience of my life. DO NOT GO HERE!
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Alia S's profile photo
Alia S
4 months ago
The only positive ... Was waiting for this trip to be over Felt ripped off honestly I've been to other all inclusive resorts ... This has to be the worst resort ever Food -awful Worse than school cafeteria food The buffets are a joke ... Literally tasteless and cold The service - wait forever for any order .. Good variety surprisingly no Mexican Do not eat at the Italian restaurant If anything the hibachi was edible The rest not at all good The portion sizes of anything you order .. Nachos for ex gave us 4-5 chips lol literally The staff --- not friendly overall Some are but overall not pro guest service The lobby / rooms Rooms - fair nothing special not luxurious overall No entertainment the place is overall dead The beach and the water is pretty and clean That's the only pro really ... So all in all id suggest look elsewhere !!!!! Not worth it !!!!
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