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Sandos Cancun Luxury Experience Resort
Indoor Lodging
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What would you like for dinner? What about an Italian speciality? #Frattinis  

¿Qué les parece cenar una deliciosa especialidad Italiana? #SandosCancun  
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Get ready for a new show at our hotels Sandos Playacar Beach Resort and Sandos Cancun Luxury Resort!
One of the world’s best impersonators Attention all Sandos and Michael Jackson fans: Get ready for a new show at our hotels Sandos Playacar Beach Resort and Sandos Cancun Luxury Resort! It doesn’t …
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Come to Sandos Cancun and live The Rhythm Experience! #VibeMoments  

¡Ven a Sandos Cancún y vive #TheRythmExperience  !
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Did you know? Sandos Cancun's ocean waters are among the most beautiful in Cancun. #BeachThursday

¿Sabías que? El océano de Sandos Cancún es uno de los más bellos en Cancún. #SandosCancun

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Mmm... Pizza! Make sure you try out our wide variety of pizza options at Sandos Cancun! #GourmetExperience  

Mmm... ¡Pizza! Asegúrese de probar nuestra amplia variedad de opciones de pizza en Sandos Cancún! #ExperienciaGourmet  
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#SpaDelMar  encourages rest and relaxation.

Spa del Mar incita al descanso y a la relajación. #SandosCancun  
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Have them in circles
93 people
Dominique Cadet's profile photo
figen güngör's profile photo
Jovanche Karadakov's profile photo
Uniglobe Xplora's profile photo
Hugo Rock's profile photo
Miguel Solorio (Mercancun)'s profile photo
Invierte en la Playa's profile photo
Manon Laforge's profile photo
Jolyn Hall's profile photo
 
Today's Vibe Moment, DJ! #VibeMoments   #TheRythmExperience  

Vibe Moment del día de hoy, ¡DJ! #SandosCancun
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¡Prepárense para un nuevo espectáculo en nuestros hoteles Sandos Playacar Beach Resort y Sandos Cancún Luxury Resort!
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De los mejores imitadores a nivel mundial Atención todos los fans de Sandos y de Michael Jackson: ¡Prepárense para un nuevo espectáculo en nuestros hoteles Sandos Playacar Beach Resort y Sandos Can…
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Good morning! It's breakfast time! #TotalGourmet  

¡Buenos días, es hora del desayuno! #SandosCancun  
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Relax, just relax... #SpaTime

Relájate, sólo relájate... #SandosCancun
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Sandos Cancun, not only a resort, but a luxurious #lifestyle .

#SandosCancún  , más que un resort, un estilo de vida.
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Need a way to cool off? Why not celebrate #DaiquiriDay  !

¿Necesita una manera de refrescarse? ¡A celebrar el #DíaDelDaiquiri  !
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Contact Information
Map of the business location
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1 Zona Hotelera 77500 Cancún, Q.R., Mexico
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1MXQuintana RooCancún77500
+52 998 881 2200sandos.com
Indoor Lodging, Beach Resort
Indoor Lodging
Beach Resort
Hotel
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Have them in circles
93 people
Dominique Cadet's profile photo
figen güngör's profile photo
Jovanche Karadakov's profile photo
Uniglobe Xplora's profile photo
Hugo Rock's profile photo
Miguel Solorio (Mercancun)'s profile photo
Invierte en la Playa's profile photo
Manon Laforge's profile photo
Jolyn Hall's profile photo
Make a Reservation
5-star hotel
$504
Book at CheapCaribbean.com
Booking links sponsored. $504 incl taxes & fees
Write a review
Review Summary
4.2
87 reviews
5 star
469 reviews
4 star
262 reviews
3 star
97 reviews
2 star
32 reviews
1 star
14 reviews
Modern accommodation with free parking, Wi-Fi & breakfast, plus 3 infinity pools & 2 restaurants.- Google
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Crystel Sandos's profile photo
Crystel Sandos
a month ago
The staff was incredible, food delicious, and the resort just beautiful. This would have been a 5+ but the last night we were there the penthouse had a party that rocked the hotel until after 2:30pm. The night manager said he could do nothing about the noise and they would be done around 2:30am. REALLY?? Poor management in my opinion but the rest of of our vacation there was so awesome, we took it away as an overall good experience. We would recommend it again.
Response from the owner - a month ago
Dear Ms. Crystel, Sandos Cancun Luxury Resort would like to kindly thank you for taking the time to write your review about your stay in our resort. We're glad to know you would recommend our privileged resort, as it's one of the most luxurious in Cancun. Your comments are highly important for us as they help us to keep improving and growing. Kind Regards.
Odis Dehart's profile photo
Odis Dehart
3 weeks ago
Amazing. Upon arrival, we weren't blown away (we arrived at 6:45 AM)... Shortly after, though, we were standing in their breakfast buffet surrounded by what looked like a Food Network photo shoot. Everything looked too picturesque to disturb, but of course, we indulged. The crepes were delicious and made to your liking, do-it-yourself sushi was another surprise for the breakfast buffet. The beautiful white sandy beach is almost fake. This was our first time to this side of Mexico (California natives), and the blue water looks like it was copied and pasted on the beach from the film Castaway. Too hot by the beach though, probably from the sun reflecting off of the bleach white sand... We moved to one of the THREE pools. Set our towels on one of the cabanas by the pool and started to sunbathe. The infinity pools cascade over to the east and into the blue horizon, your drinks are melting from the humidity, and you find yourself not wanting to ever leave this place. Maria kept our thirst away by bringing more and more drinks...and lunch, whenever we asked for it. Sandos is an amazing stop. All inclusive options are always the best way to experience the trip. Definitely DO come here, it's a more affordable way to experience Cancun without feeling like you sold out.
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Response from the owner - 3 weeks ago
Dear Odis Dehart, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for choosing us as your destination resort and also for taking the time write such detailed review about your recent stay in our resort. We're pleased to know all your good thoughts about our privileged resort, and we're delighted to hear our facilities and service were able to exceed your high expectations. We sincerely hope we have the honor to welcome you back in the near future, it would be a true pleasure for you to be our repetitive guests. Warm Regards!
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Sloan Allen
2 months ago
The location of right on crystal clear blue waters is incredible. Very helpful and friendly staff. Awesome drinks and plenty of options for food. I only wish we were able to have more time here because i dont want to leave. The bed is comfortable and they have options for different pillows. Comfortable temperature and the shower steams up nicely. Very clean place to stay. Very glad we picked here.
Response from the owner - 2 months ago
Dear Ms. Allen, We would like to thank you for such positive feedback and for sharing your experience with us and with our future travelers. It's gratifying for us to know we were able to exceed your high expectations. We look forward to welcome you back at some point soon.+ Kind Regards, Web Relations. Sandos Cancun Luxury webrelations.cancun@sandos.com
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Alia S
3 months ago
The only positive ... Was waiting for this trip to be over Felt ripped off honestly I've been to other all inclusive resorts ... This has to be the worst resort ever Food -awful Worse than school cafeteria food The buffets are a joke ... Literally tasteless and cold The service - wait forever for any order .. Good variety surprisingly no Mexican Do not eat at the Italian restaurant If anything the hibachi was edible The rest not at all good The portion sizes of anything you order .. Nachos for ex gave us 4-5 chips lol literally The staff --- not friendly overall Some are but overall not pro guest service The lobby / rooms Rooms - fair nothing special not luxurious overall No entertainment the place is overall dead The beach and the water is pretty and clean That's the only pro really ... So all in all id suggest look elsewhere !!!!! Not worth it !!!!
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Zita Rodriguez
in the last week
Best service ever! Thanks to Christian on the 6th floor (Royal Elite Section) for his awesome hospitality. Because of his great attentiveness we were treated like royalty. We were a party of 8 4 adults and 4 kids and we enjoyed everything this great luxury resort had to offer. We were definitely impressed with the all of the great customer service and how the staff would go out of their way to attend to our needs. Being we were a big group, Christian made all our reservations and hand picked our meals to satisfy all of our liking's. The rooms were very clean and always stocked with drinks and snacks, the buffet was good and my favorite was Gaijin Teppanyaki, the food there was delicious and the cook was awesome. The pool side service was excellent and the pools were a great place to hang out and enjoy the activities or just relax and soak up the sun. Beach there is beautiful all though the ocean was a little rough during our stay. We will be returning soon to enjoy this lovely resort. Thanks Sandos Cancun for a great vacation!
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Business Email's profile photo
Business Email
a month ago
One of the worst resorts I have been too. When we first arrived they couldn't find our reservation and took them 3 hours before you checked in at 9pm. The room they provided was under construction. It was above the main bar of the hotel and there was construction going on during the day. We couldn't sleep and asked for a different room and they said they have none available. We left for beach and when we came back the Ac had been leaking water from the top and there was a puddle of water on the tile in the room. My partner fell and slipped and when security came they only took report and left. The customer service was horrible. There was so much noise and we kept calling and asking to be switched but we were ignored. Then the shower handle was malfunctioned and there was only hot scorching water coming out. We asked them to fix it they didn't. And we couldn't shower the correct way the last 2 days. Finally we asked to do a excursion and they said ok and made a reservation. Then we cancelled the tour and didn't go. Then when we checked out they said the excursion was not cancelled and wouldn't let us check out until we paid it. We had to pay about $390 when we checked out. They forced us to pay because they wouldn't let the shuttle leave until we paid and we were going to be late for our flight so I had no choice but to pay in order for the shuttle to give us a ride. I can go on and on and let you know many more problems but these were the main ones. I am going to post many negative reviews on sandos. Including google reviews, trip advisor, Yelp and any other travel websites I can find because it was very unfair with the way they treated us and the way they handled everything. Worst vacation experience of my life. DO NOT GO HERE!
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Laura Looney's profile photo
Laura Looney
a month ago
DIAMOND NECKLACE STOLEN. DO NOT STAY HERE!! I got back from my vacation yesterday. The beach and ocean are beautiful. Everything else not so much. I had my diamond necklace stolen from the safe in my hotel room. Obviously I was not surprised when concierge told me it's impossible for anyone to get into the safe as they laughed at me. But we all know they have a master combination. They took a report. " investigated " but we also know how that goes. No one is going to confess they stole a necklace and get fired on top of it. I told Christian that I knew I wasn't going to get my necklace back but if they did anything for situations like this. While he is smirking in my face the entire time he told me no they don't and they aren't liable from the paper I signed when I first arrived. I asked to see the paper, I read it, and it states it that they aren't liable for any thing stolen from the room, or safe. I looked at him and said wow you really save your asses. Anyone can steal and your just not liable. He again chuckled and said yes we do cover ourselves. He probably has my necklace. I also asked for a list of mangers so I could contact them when I got home. They said this information wasn't allowed to be handed out. The managers of a hotel can't be handed out ??? Bazar. Other than that, our room was never cleaned until 5 every day. One day it wasn't even cleaned. I scheduled a time frame they would decorate the room for my bfs birthday, I kept him out of the room for 3 hours, came back and nothing was done. I went downstairs and they said I didn't pay for this that it was an accommodation so I had to be patient. Obviously I'm patient but don't tell me it's going to be done at a certain time. They came immediately after I spoke to her and decorated while we were in the room. Awkward and pointless. And they clearly forgot. Not a lot of food choices. Overall I wouldn't stay here. They are so many hotels along the strip we stayed on. Save yourself and money from this place. They steal and don't do anything right. Update- Sandos replied to me on my review on trip advisor. They left a email for me to reply to. That was 5 days ago. Still no response from them. They want to act like they care when they don't. It's all a scam.
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Jeremy Macey's profile photo
Jeremy Macey
3 months ago
Overall, we had a very good experience at Sandos resort. The resort is beautiful, and kept very clean. Wi-Fi works well in the lobby and on the main floor, but in our room it did not work well at all. Staff is very nice, and the food was delicious. We especially loved the Tepanyaki restaurant (Gaijan I think was the name). The only things that kept it from the highest rating were the WiFi issues, construction outside our room (noisy at times), and at check in they didn't explain much about how to get the most out of our stay. We didn't know where towels to the resort were, where people got some of their food or drinks, how to make a reservation at the more fancy restaurants, and the website had a 4th restaurant listed that was non existent on site. Overall though, they exceeded our expectations in helping us celebrate our honeymoon.
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