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Sandos Cancun Luxury Experience Resort
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Wine & Food Festival coming soon!

¡Muy pronto Wine & Food Festival!
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#FridayFunday with a luxury dinner in a luxury setting

#viernes divertido con una cena de lujo en un lugar de lujo.

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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#traveltuesday The pleasure of traveling to an amazing place with gourmet cuisine.

#martesdeviajero  El placer de viajar a al mejor lugar con cocina Gourmet.

@sandoscancun
http://bit.ly/1VWGnV9 

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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We invite you to spend a  #SundayFunday  at our exclusive bar of the 6th floor

Te invitamos a pasar un #domingodivertido en nuestro exclusivo bar del piso seis.

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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Enjoy the view, enjoy the atmosphere, enjoy this #BeachThursday ... enjoy Sandos Cancun.

Disfruta la vista, disfruta el ambiente, disfruta este #juevesdeplaya, disfruta Sandos Cancun.

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#traveltuesday The best trip, the best luxury experience: Sandos Cancun

#martesdeviajero  El mejor viaje, la mejor experiencia de lujo...Sandos Cancún

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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Have them in circles
89 people
Coco Bongo Playa del Carmen's profile photo
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A #SundayFunday to enjoy between best friends in the best place: Sandos Cancun

#domingodivertido Para disfrutar entre  mejores amigos en el mejor lugar Sandos Cancun


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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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We invite you to savor lunch with luxury view

Te invitamos a tomar un almuerzo con vista de lujo 

http://bit.ly/1VWGnV9
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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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#weddingwednesday We're the best luxury choice at the best place in the Mexican Caribbean.

#miercolesdeboda Somos la mejor opción de lujo en el mejor lugar del Caribe mexicano.

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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#iamhealthy May your vacation help you to stay fit; may your vacation include Sandos Cancun.

Que tus vacaciones incluyan mantenerte en forma, que tus vacaciones incluyan Sandos Cancún

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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#romance How about...a romantic saturday ?

¿Y que tal.. un romántico sábado?
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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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#weddingwednesday  Everything's ready here in paradise to fulfill another dream... yours

#miercolesdeboda  Todo listo en el paraíso para cumplir otro sueño..el tuyo.

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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1, Zona Hotelera, 77500 Cancún, Q.R.
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Contact Information
Map of the business location
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1 Zona Hotelera 77500 Cancún, Q.R., Mexico
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1MXQuintana RooCancún77500
+52 998 881 2200sandos.com
Hotel, Beach Resort
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People
Have them in circles
89 people
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Invierte en la Playa's profile photo
Rosita Nkm Kido Miranda's profile photo
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5-star hotel
$402
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Booking links sponsored. $478 incl taxes & fees
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Review Summary
3.9
47 reviews
5 star
25 reviews
4 star
9 reviews
3 star
3 reviews
2 star
3 reviews
1 star
7 reviews
Modern accommodation with free parking, Wi-Fi & breakfast, plus 3 infinity pools & 2 restaurants.- Google
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All reviews
Mary Kierath
a month ago
Rooms were nice. Housekeeping did a great job. Asked for extra water and kept us stocked up. Lack of variety for eating. Hibachi grill very small and limited availability. Seasons doesn't require reservations but also has limited seating. Also, have to wear long pants. Who brings long pants to a beach resort? Buffet okay but gets tiresome. Bar rest. has typical food. Staff very friendly! Pools are nice. Hard to get a cabana close to beach or on beach. Our room was noisy. Construction outside window. Loud trucks in the AM. Also some renovations going on in and out of hotel so noise from that off and on. We were on a non smoking floor but first 3 days hallway smelled like smoke. Probably won't come back.
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Braden Nielson
a month ago
For an all inclusive resort, the average joe will have just a fine time at this location. I'll be frank on all the points below: The rooms are clean, but room service doesn't necessarily do a full on clean each night while you are there (our tub would still be slightly sandy, some towels still left on floor, etc), but the bed was made and, honestly, everything was still very comfortable. Room service was included with the price, which was nice, but it was a hit and miss with how quickly they would come to the room. Sometimes it would take 30 minutes for them to bring up a hot chocolate. Perhaps it's because they thought we might not tip. Everyone at the resort certainly responds better to you if they are tipped. It's only natural. Even if they are not tipped, though, they are still nice. The pool is very nice. There are three levels of pools. The higher level has a "hot" tub (more of a "warm" tub), the middle pool is slightly deeper and just nice to swim in. The lower pool is colder, but has water volleyball available and is naturally more shallow and more of a place where the kids would go. Each pool looks out to the ocean, and you can rest easily on the ledge of the pool and look at the view. That was very nice. There are pool beds available to reserve for yourself, or you can settle for a first come first serve pool chair. They also have a bar and grill at the pool which is, quite frankly, where the best food of the resort is (second maybe only to the hibachi grill). It's all included and you just sit down, a server comes by, and you tell him/her what you want to drink and eat. The pizza, calzones, wraps, fries, salads, crepes, all were very good and we would eat here often, especially as we were in the pool and ocean almost all day. The ocean area is very nice with reserved areas available with covered beds and seats. They also have available beach chairs first come first serve (we never had trouble getting these). The lifeguard for the beach in Sandos's section seemed to always call people out of the water. Sure, it's always willing on the island, but it never really felt THAT bad. You had to walk a bit to get to another beach, but it wasn't terrible. They have local salesman walking the beach constantly selling hats, glasses, seashells, and whatever else. They even have people selling reservations to local events, which are credible and fun (but just make sure you listen to your gut to make sure you aren't getting scammed). We had a hat, glasses, and sandals stolen while we were there, as people will take them. The ocean is beautiful, though, and you get good sun. I didn't do too much at the spa, but they have massages and other things available for an extra price. They do have a complimentary hot tub back there, but again, it's not CRAZY hot, which is what I would prefer. The all you can eat buffet is sub-par, except for some of their desserts. It's low quality food, but it's forgivable, in my opinion, because at least it's included and the service is nice. They also have hibachi, which is very good, and just like any other hibachi. You will enjoy this. They also have a steak restaurant, which, honestly, just skip all together. It isn't too good. They have nice desserts, but the restaurant decor isn't too nice and when I was there, I just wanted to be at the buffet instead, because it didn't feel as weird over there. I think you'd enjoy this hotel no matter what, especially if you find it is your cheapest option. I'd recommend it for first time Cancun goers, as it is easy to enjoy, easy to navigate around, and right across the street from AquaWorld which is a blast.
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Jeff Mecham
2 weeks ago
Definitely avoid this place. Was there for a week long conference and the food was universally approaching, if not always, terrible. Only upside was that I never got sick. Never filled the room fridge without a request. Hot water took ten minutes to get warm in the shower. Pool bartenders and servers were unfriendly and rude
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google user
7 months ago
one of are favorite vacation spots! My wife and I had a great time at Sandos Resort. Every one enjoyed our stay. The staff was so polite and helpful. They went out of their way to make sure we were all having a great time! And we truly did have a wonderful experience. If I go back to Cancun I would stay here, and would recommend to friends.will start with the positive. The rooms were very nice, spacious and had great views. The beach is pretty nice as well. They do a good job of keeping it clean. The staff is very friendly and seem like good people. The spa is simply amazing and I have many upper class spas to compare this place to and Sandos spa stands above. The WiFi was pretty fast as well.
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Chelsea Nicometo
3 weeks ago
We walked into this "resort" full of optimisim because of the raving reviews on Facebook and Yelp as well as the pictures on their website. This was a couples trip and this hotel looked romantic online. The lobby was tiny.. A bit of a let down, but we stayed optimistic. I had called multiple times (couldn't get through to anyone until the last time) staying that we would like a king bed instead of two double beds. The man at the front desk said they are all out of king beds so we could only have two double beds. Umm... Ok?? We go up to the room only to be extremely disappointed in the tiny filthy room. There were two full size beds and a small bathroom. We talked about just upgrading to a suite at this point because this was ridiculous. Apparently they were all out of suites as well. I saw a total of 5 people at the pool and no one in the lobby. This place was a dead.. Not sure how it was fully occupied. At the pool we decided to get some food. The menu was a joke. Burgers and French fries? Sloppy joes?? Wraps?? There was no Mexican food in site. And the whole menu was in Spanish. I ordered a baja wrap hoping for the best. It arrived with French fries and smelled awful. I took two bites because I was starving And it was as gross as it smelled. My boyfriend ordered the sloppy joe and he said it was bad too. I went up to the bar to order a drink since there was no server to be found.. Fruit flies EVERYWHERE!! I was horrified. I thought to just get drunk on liquor (low quality booze there changed my mind) there are three very small pools and a small beach. Definitely not a resort and not luxury. They also informed us that there is one buffet and one restaurant. Seriously? How boring. I went up to the room to take a nap and woke up feeling extremely ill. I'd only been this sick once when I had food poisoning. Great, now this place gives me food poisoning?! After a few hours I felt a little better and couldn't sleep so we decided to check out the restaurant since my boyfriend was very hungry. The restaurant has a strict dress code (long pants and no shoulders exposed) I didn't think to pack for a dress code while on vacation. We went to the buffet instead and I told them i don't have any other clothes. They let us in.. Oh my god.... This buffet was absolutely disgusting. Flies everywhere. Extremely small selection. And it looked like they hadn't replaced anything in hours. After this we went to the the only bar (bar one) for a drink. It was about 10:00pm and there was not a soul in site. I ordered a mojito and as she's making it she asks "with alcohol?" I looked at her very confused and said yes?? She frantically filled it with alcohol and stirred it around since she already made it Virgin before asking me. This was the worst mojito I've ever had. It had a strange taste that made me feel sick again. The next morning, I woke up and we went to the buffet for breakfast. It was a gorgeous day out and I thought to just relax on the beach. Today could be a better day. We went to the buffet for breakfast and of course wearing our swimsuits and a cover ups. On our way there, I realized the button to get on the elevator was broke. What else could go wrong? We get down to the buffet and of course they don't let us in because of what we're wearing. So we need to wear nice clothes to breakfast only to go up to the room right aster and change? This was just the final straw. If you happen to be staying at this resort.. There's still hope!!! There's another sandos in playacar . We switched to this resort on the second day at it was absolutely amazing. They didn't charge us anything but the taxi fee to drive over there. The sandos in playa car is PERFECT! HUGE resort.. Great customer service.. No worries no dress codes.. Just absolutely great. They took us to the adults only part of the resort. A huge king bed, view of the pool, and a jacuzzi big enough to fit two people comfortably. I've never written a review on google before but I feel this review could help someone have a better vacation.
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Ayse Gurpinar
3 months ago
8x in Mexico, 2x in Cancun and a world traveler w/over million miles, never seen a dump like Sandos Resort in any where in the world. Anyone likes this place, obviously does not know what luxury is and never really travelled widely or someone who is awfully optimistic. This hotel was built 20 years ago and stayed there. Receptionist kept scratching his private parts, no one including the powerless supervisor at the reception desk were unable to smile and provide basic customer service. Rooms including the suits are a disaster. Dirtier than the streets. Leaks every where, black mold on the ceiling, terrible furniture, stained sheets, old white towels already the white color turned to grey. Food, OMG, eat and die. Pool side is falling apart. Hotel does not even have the 2 top Mexican beers, Corona n Modelo. This establishment is ready to be bankrupt. Don't believe the pixs you see on line and don't be a fool to stay in this dump. You may be better of if you sleep on the streets of Cancun. I have travelled to all continents, stayed 5* hotels, resorts as well as some basic and simple budget friendly places in some parts of the world but never seen anything as bad as Sandos Resort. It is totally false advertising especially when they charge over $300 per room during a low season. Trust me, DO NOT GO THERE, there are 100's of hotels in Cancun, pick something else.
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Response from the owner - 3 months ago
Dear Ayse Gurpinar: We appreciate your comments, since for us each and every one of these are important, so we can check our areas for improvement and know the feeling of our service by guests that make us the honosr visit us. Each and every one of your comments are reviewed by management, you can ensure that you are working on it. In order to provide better service, we are renewing every day, so we have some remodeling work in some hotel areas, however this is in order to continue giving the luxury service as you deserve. We very sorry for any inconvenience this has caused you during your stay. Our foods are monitored under a strict quality control, so that this year we have received distinctive "H" certification, which awarded to consumption centers that has excelent food quality. We hope that you will give us another try on your next visit to Cancun so that we’re sure can provide you with the Luxury Experience that you truly deserve. We are sure that you will not regret; for that reason we ask you to be so kind to contact us previously in webrelations.cancun@sandos.com, we are always to serve you. Best Regards. Rosalia Nuñez Luna . Web Relations.
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Mahtab Mofid
3 months ago
Horrible experience!!!!I got married in Sandos Hotel in May, 2015. We brought 80 people with us, instead of getting extra discount they charged us extra.... They changed us for all our guests that did not showed up to Cancun and on top of that they charged us for everything in the weeding package that it was supposedly complementary.... I could not communicated with the wedding coordinator Carmen because she couldn't speak english clearly. Horrible management!!!!! if anything goes wrong nobody will care to help you out. I don't recomment this hotel to anyone,especially if you're getting married.
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Wei Li
a month ago
Room was clean, Buffet was delicious especially the pork taco. Staff was super friendly. It was a great experience.