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Sandos Cancun Luxury Experience Resort
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Sandos Cancun invites you to enjoy a luxurious experience throughout its international restaurants, guestrooms, bars, beach and pool area that adults are sure to love.

Sandos Cancún te invita a vivir una experiencia de lujo a través de sus restaurantes internacionales, habitaciones, bares, playa y área de psicinas que a los adultos seguro les encantará. #SandosCancun
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Impactantes vistas hacia el Mar Caribe, amenidades de lujo, la cocina gourmet y un ambiente orientado a adultos… ¡así fue la sede para el Maxim Spring Party 2016!

Gorgeous views of the Caribbean Sea, luxury amenities, gourmet cuisine and an adults oriented atmosphere… All at the Maxim Spring Party 2016!
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Sandos Hotels and Resorts offer a wide variety of All Inclusive destination wedding experiences tailored to each couple and their guests. #WeddingWednesday #SandosWeddings

Sandos Hotels and Resorts ofrece distintos destinos Todo-Incluído para las experiencias de boda altamente personalizadas para cada pareja y sus invitados. #MiércolesDeBoda #SandosCancun
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Sandos Cancún será anfitrión del primer evento del festival Wine And Food Festival con el "Coctél de Bienvenida" ésta noche 27 de Abril. Logramos reunir a celebridades, media, bodegueros y patrocinadores en la edición del Wine And Food Festival 2016 Cancún, Riviera Maya.

Sandos Cancun Luxury Resort will be hosting the festival’s very first event: the welcome cocktail party! Tonight April 27th. We’ll bring together the celebrity guests, media, winery owners and sponsors of the 2016 edition of the Cancun Riviera Maya Wine & Food Festival.
‪#‎WineAndFoodFestival‬ ‪#‎SandosCancun‬
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A delicious variety of massages, facials and body treatments with a nourishing exfoliation for those who need relaxation and rest. #SpaDelMar  

Una deliciosa variedad de masajes, faciales y tratamientos corpoles acompañados de una nutritiva exfoliación para aquellos que necesitan relajación y descanso.   #SandosCancun  
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Tenemos grandes planes para #SandosCancun ¡próximamente!

We've got big plans for Sandos Cancun, coming soon!
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Looking for a private experience? Each of our cabanas offer shaded seating for relaxing in the sun.

¿En busca de una experience privada? Cada una de nuestras cabañas ofrecen sombra para relajarse bajo el sol #SandosCancun  
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We have a selection of activities that serve as your resource to health, fitness, relaxation and wellness. #Healthy

En #SandosCancún tenemos una selección de actividades que sirven como recurso para la salud, relajación y bienestar.
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César Millán promocionando la adopción de perros en la Riviera Maya
http://blog.sandos.com/fin-de-semana-cesar-millan-en-sandos-caracol/
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Promocionando la adopción de perros en la Riviera Maya ¡En Sandos Caracol Eco Resort, nos da mucho gusto poder decir que tanto nuestros Sandistas como nuestros huéspedes son amantes de los animales…
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Cesar Millan promoting Dog Adoption in the Riviera Maya
http://blog.sandos.com/cesar-millan-weekend-at-sandos-caracol/
Promoting Dog Adoption in the Riviera Maya At Sandos Caracol Eco Resort, we’re proud to be able to say that our staff and our guests are all animal lovers! And of course, what animal lover do…
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Our mind-blowing Infinity Pools are definitely one of the most breathtaking features of Sandos Cancun.

Nuestras alucinantes Piscinas Infinity son definitivamente una de las características más impresionantes de Sandos Cancún.

#SandosCancun #InfinityPool #Luxury
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Mondays look great from here #HappyHour

Los Lunes lucen geniales desde aquí #SandosCancun
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Contact Information
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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1 Zona Hotelera 77500 Cancún, Q.R., Mexico
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1MXQuintana RooCancún77500
+52 998 881 2200sandos.com
Hotel, Beach Resort
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Have them in circles
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5-star hotel
$293
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Booking links sponsored. $349 incl taxes & fees
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Review Summary
3.9
59 reviews
5 star
31 reviews
4 star
12 reviews
3 star
4 reviews
2 star
4 reviews
1 star
8 reviews
Modern accommodation with free parking, Wi-Fi & breakfast, plus 3 infinity pools & 2 restaurants.- Google
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Jeremy Macey's profile photo
Jeremy Macey
2 weeks ago
Overall, we had a very good experience at Sandos resort. The resort is beautiful, and kept very clean. Wi-Fi works well in the lobby and on the main floor, but in our room it did not work well at all. Staff is very nice, and the food was delicious. We especially loved the Tepanyaki restaurant (Gaijan I think was the name). The only things that kept it from the highest rating were the WiFi issues, construction outside our room (noisy at times), and at check in they didn't explain much about how to get the most out of our stay. We didn't know where towels to the resort were, where people got some of their food or drinks, how to make a reservation at the more fancy restaurants, and the website had a 4th restaurant listed that was non existent on site. Overall though, they exceeded our expectations in helping us celebrate our honeymoon.
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wolfangel155
3 weeks ago
Part of wklh spring break. A lot of dissapointment. Not sure why wklh picks a spot that isn't adults only. Kids everywhere running into people and skipping food lines. Drinks are watered down unless you ask for straight up just vodka or just whiskey etc and then they give you snide looks. Food available is meh. Only 1 breakfast spot and if you don't have someone stay at table or bring something like sunglasses you find yourself without a place to eat cause they have no system if someone is done or not. Omelette station only thing worth while cause its fresh. Rest is cold or Luke warm. Lunch there's 2 spots the buffet or the grill. Surprised there wasn't more authentic cuisine. Definently lacking. As for service. Yes they do a good job cleaning room and stocking the fridge however on a daily basis we had 4-5 strangers always coming in and sometimes not even knocking. Not a lot of privacy. Make sure to keep any valuables locked up. The outside portion kinda stinks. Theirs 3 pools but only was is bearable. Surprised not all heated. You're also right next to hotel secrets which is A lot taller so you only have sunlight till about 12-1pm then you're left in the shade. If you do get suckered going here make sure to be 5th and up with a balcony facing ocean only then you might get some extra sunlight. If it rains he prepared for backed up plumbing and horrible smells. One biggest positive was the cute kittens and momma cat that reside by the grille area. Would not go back here again.
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Chelsea Nicometo's profile photo
Chelsea Nicometo
3 months ago
We walked into this "resort" full of optimisim because of the raving reviews on Facebook and Yelp as well as the pictures on their website. This was a couples trip and this hotel looked romantic online. The lobby was tiny.. A bit of a let down, but we stayed optimistic. I had called multiple times (couldn't get through to anyone until the last time) staying that we would like a king bed instead of two double beds. The man at the front desk said they are all out of king beds so we could only have two double beds. Umm... Ok?? We go up to the room only to be extremely disappointed in the tiny filthy room. There were two full size beds and a small bathroom. We talked about just upgrading to a suite at this point because this was ridiculous. Apparently they were all out of suites as well. I saw a total of 5 people at the pool and no one in the lobby. This place was a dead.. Not sure how it was fully occupied. At the pool we decided to get some food. The menu was a joke. Burgers and French fries? Sloppy joes?? Wraps?? There was no Mexican food in site. And the whole menu was in Spanish. I ordered a baja wrap hoping for the best. It arrived with French fries and smelled awful. I took two bites because I was starving And it was as gross as it smelled. My boyfriend ordered the sloppy joe and he said it was bad too. I went up to the bar to order a drink since there was no server to be found.. Fruit flies EVERYWHERE!! I was horrified. I thought to just get drunk on liquor (low quality booze there changed my mind) there are three very small pools and a small beach. Definitely not a resort and not luxury. They also informed us that there is one buffet and one restaurant. Seriously? How boring. I went up to the room to take a nap and woke up feeling extremely ill. I'd only been this sick once when I had food poisoning. Great, now this place gives me food poisoning?! After a few hours I felt a little better and couldn't sleep so we decided to check out the restaurant since my boyfriend was very hungry. The restaurant has a strict dress code (long pants and no shoulders exposed) I didn't think to pack for a dress code while on vacation. We went to the buffet instead and I told them i don't have any other clothes. They let us in.. Oh my god.... This buffet was absolutely disgusting. Flies everywhere. Extremely small selection. And it looked like they hadn't replaced anything in hours. After this we went to the the only bar (bar one) for a drink. It was about 10:00pm and there was not a soul in site. I ordered a mojito and as she's making it she asks "with alcohol?" I looked at her very confused and said yes?? She frantically filled it with alcohol and stirred it around since she already made it Virgin before asking me. This was the worst mojito I've ever had. It had a strange taste that made me feel sick again. The next morning, I woke up and we went to the buffet for breakfast. It was a gorgeous day out and I thought to just relax on the beach. Today could be a better day. We went to the buffet for breakfast and of course wearing our swimsuits and a cover ups. On our way there, I realized the button to get on the elevator was broke. What else could go wrong? We get down to the buffet and of course they don't let us in because of what we're wearing. So we need to wear nice clothes to breakfast only to go up to the room right aster and change? This was just the final straw. If you happen to be staying at this resort.. There's still hope!!! There's another sandos in playacar . We switched to this resort on the second day at it was absolutely amazing. They didn't charge us anything but the taxi fee to drive over there. The sandos in playa car is PERFECT! HUGE resort.. Great customer service.. No worries no dress codes.. Just absolutely great. They took us to the adults only part of the resort. A huge king bed, view of the pool, and a jacuzzi big enough to fit two people comfortably. I've never written a review on google before but I feel this review could help someone have a better vacation.
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Response from the owner - a month ago
Dear Ms. Nicoleto, On behalf of Sandos Cancun Luxury Resort we would like to thank you for your review, comments like this help us to improve and grow. We are very sorry, and we find it extremely unfortunate that there were multiple aspects of your stay that didn’t quite meet your expectations. We thank you again for sharing your experiences with us so that we may use your feedback towards making our guests experiences in the future even better. We invite you back to stay with us anytime so that we can provide a true luxurious experience. Best Regards.
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Ayse Gurpinar
5 months ago
8x in Mexico, 2x in Cancun and a world traveler w/over million miles, never seen a dump like Sandos Resort in any where in the world. Anyone likes this place, obviously does not know what luxury is and never really travelled widely or someone who is awfully optimistic. This hotel was built 20 years ago and stayed there. Receptionist kept scratching his private parts, no one including the powerless supervisor at the reception desk were unable to smile and provide basic customer service. Rooms including the suits are a disaster. Dirtier than the streets. Leaks every where, black mold on the ceiling, terrible furniture, stained sheets, old white towels already the white color turned to grey. Food, OMG, eat and die. Pool side is falling apart. Hotel does not even have the 2 top Mexican beers, Corona n Modelo. This establishment is ready to be bankrupt. Don't believe the pixs you see on line and don't be a fool to stay in this dump. You may be better of if you sleep on the streets of Cancun. I have travelled to all continents, stayed 5* hotels, resorts as well as some basic and simple budget friendly places in some parts of the world but never seen anything as bad as Sandos Resort. It is totally false advertising especially when they charge over $300 per room during a low season. Trust me, DO NOT GO THERE, there are 100's of hotels in Cancun, pick something else.
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Response from the owner - 5 months ago
Dear Ayse Gurpinar: We appreciate your comments, since for us each and every one of these are important, so we can check our areas for improvement and know the feeling of our service by guests that make us the honosr visit us. Each and every one of your comments are reviewed by management, you can ensure that you are working on it. In order to provide better service, we are renewing every day, so we have some remodeling work in some hotel areas, however this is in order to continue giving the luxury service as you deserve. We very sorry for any inconvenience this has caused you during your stay. Our foods are monitored under a strict quality control, so that this year we have received distinctive "H" certification, which awarded to consumption centers that has excelent food quality. We hope that you will give us another try on your next visit to Cancun so that we’re sure can provide you with the Luxury Experience that you truly deserve. We are sure that you will not regret; for that reason we ask you to be so kind to contact us previously in webrelations.cancun@sandos.com, we are always to serve you. Best Regards. Rosalia Nuñez Luna . Web Relations.
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Alia S
a week ago
The only positive ... Was waiting for this trip to be over Felt ripped off honestly I've been to other all inclusive resorts ... This has to be the worst resort ever Food -awful Worse than school cafeteria food The buffets are a joke ... Literally tasteless and cold The service - wait forever for any order .. Good variety surprisingly no Mexican Do not eat at the Italian restaurant If anything the hibachi was edible The rest not at all good The portion sizes of anything you order .. Nachos for ex gave us 4-5 chips lol literally The staff --- not friendly overall Some are but overall not pro guest service The lobby / rooms Rooms - fair nothing special not luxurious overall No entertainment the place is overall dead The beach and the water is pretty and clean That's the only pro really ... So all in all id suggest look elsewhere !!!!! Not worth it !!!!
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Mary Kierath
4 months ago
Rooms were nice. Housekeeping did a great job. Asked for extra water and kept us stocked up. Lack of variety for eating. Hibachi grill very small and limited availability. Seasons doesn't require reservations but also has limited seating. Also, have to wear long pants. Who brings long pants to a beach resort? Buffet okay but gets tiresome. Bar rest. has typical food. Staff very friendly! Pools are nice. Hard to get a cabana close to beach or on beach. Our room was noisy. Construction outside window. Loud trucks in the AM. Also some renovations going on in and out of hotel so noise from that off and on. We were on a non smoking floor but first 3 days hallway smelled like smoke. Probably won't come back.
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Braden Nielson
3 months ago
For an all inclusive resort, the average joe will have just a fine time at this location. I'll be frank on all the points below: The rooms are clean, but room service doesn't necessarily do a full on clean each night while you are there (our tub would still be slightly sandy, some towels still left on floor, etc), but the bed was made and, honestly, everything was still very comfortable. Room service was included with the price, which was nice, but it was a hit and miss with how quickly they would come to the room. Sometimes it would take 30 minutes for them to bring up a hot chocolate. Perhaps it's because they thought we might not tip. Everyone at the resort certainly responds better to you if they are tipped. It's only natural. Even if they are not tipped, though, they are still nice. The pool is very nice. There are three levels of pools. The higher level has a "hot" tub (more of a "warm" tub), the middle pool is slightly deeper and just nice to swim in. The lower pool is colder, but has water volleyball available and is naturally more shallow and more of a place where the kids would go. Each pool looks out to the ocean, and you can rest easily on the ledge of the pool and look at the view. That was very nice. There are pool beds available to reserve for yourself, or you can settle for a first come first serve pool chair. They also have a bar and grill at the pool which is, quite frankly, where the best food of the resort is (second maybe only to the hibachi grill). It's all included and you just sit down, a server comes by, and you tell him/her what you want to drink and eat. The pizza, calzones, wraps, fries, salads, crepes, all were very good and we would eat here often, especially as we were in the pool and ocean almost all day. The ocean area is very nice with reserved areas available with covered beds and seats. They also have available beach chairs first come first serve (we never had trouble getting these). The lifeguard for the beach in Sandos's section seemed to always call people out of the water. Sure, it's always willing on the island, but it never really felt THAT bad. You had to walk a bit to get to another beach, but it wasn't terrible. They have local salesman walking the beach constantly selling hats, glasses, seashells, and whatever else. They even have people selling reservations to local events, which are credible and fun (but just make sure you listen to your gut to make sure you aren't getting scammed). We had a hat, glasses, and sandals stolen while we were there, as people will take them. The ocean is beautiful, though, and you get good sun. I didn't do too much at the spa, but they have massages and other things available for an extra price. They do have a complimentary hot tub back there, but again, it's not CRAZY hot, which is what I would prefer. The all you can eat buffet is sub-par, except for some of their desserts. It's low quality food, but it's forgivable, in my opinion, because at least it's included and the service is nice. They also have hibachi, which is very good, and just like any other hibachi. You will enjoy this. They also have a steak restaurant, which, honestly, just skip all together. It isn't too good. They have nice desserts, but the restaurant decor isn't too nice and when I was there, I just wanted to be at the buffet instead, because it didn't feel as weird over there. I think you'd enjoy this hotel no matter what, especially if you find it is your cheapest option. I'd recommend it for first time Cancun goers, as it is easy to enjoy, easy to navigate around, and right across the street from AquaWorld which is a blast.
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Response from the owner - a month ago
Dear Mr. Branden Nelson, We want to say thank you for choosing Sandos Cancun Luxury as your destination resort, we totally appreciate your comments as they will make us improve some areas to make your great experience even better. We're glad to hear you enjoyed some of our facilities, as spa, room cleanliness, comfort and our restaurants. We're pleased to say we only have international gourmet dishes for every taste. Please give us another opportunity to make your experience even better than the last one, we have more facilities coming on soon and we guarantee you're going to have a marvelous luxurious time once again. Best Regards.
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Adrian Bolosin
in the last week
Very nice hotel. Shame they accept families but have zero activities for them nor anything special to attend to them. Very noisy because of the hotel Secret the Vine's mega AC units.
Response from the owner - a month ago
Estimado Sr. Bolosin, a nombre de Sandos Cancún Luxury queremos agradecer su valoración a nuestro resort. ¡Muchas gracias!