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Sandos Cancun Luxury Experience Resort
Indoor Lodging
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Everything is ready for your rehearsal dinner. #WeddingWednesday

Todo listo para su cena de ensayo. #SandosWeddings


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In the mood for a makeover? Come to Sandos' beauty salon! #TransformationTuesday

¿Quieres un cambio de Look? ¡Ven al salón de belleza de #SandosCancún!
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¡Una variedad de actividades y un estilo de vida para hacer de su estancia una experiencia inolvidable!

Sandos Cancun has a variety of lifestyle activities to make your stay unforgettable! #TheRhythmExperience
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Light and exquisite, is there anything better? #ChooseVeg

Ligero y exquisito, ¿Acaso hay algo mejor? #TotalGourmet
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Detalles de lujo y platillos Gourmet, sólo en Zango.

Luxurious details and gourmet dishes, only at #Zango.
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Feel welcome to have a drink with Arturo, Sandos' Entertainment Manager!

¡Siéntase bienvenido de tomar una copa con Arturo, gerente de Entretenimiento! #SandosCancún
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¡La diversión nunca falta con Adán de entretenimiento! #SandosCancún

You'll never be bored when you're around Adan from the Entertainment Team! #SandosStaff
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On this #TourismDay, we'd like you to know that we've loved welcoming all our worldwide guests! Thank you!

¡En este #DíaMundialDelTurismo, nos gustaría hacerles saber que ha sido un verdadero placer recibir a todos nuestros huéspedes que nos visitan de todo el mundo!
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Mondays are without a doubt the best day of the week to brunch. #MondayBrunch

Sin duda los Lunes son el mejor día de la semana para un almuerzo. #SandosCancún
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Do you recognize where this is? #BarOne

¿Puedes reconocer en dónde está situado? #SandosCancún
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We know you can't resist... #TastyTreats

Sabemos que es imposible resistirse... #TotalGourmetExperience
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A suite where you can enjoy both the sunrise and sunset thanks to its partial view. #SandosSuite

Una Suite en la cual puede disfrutar tanto del amanecer como del atardecer por su vista parcial. #SandosCancún
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Contact Information
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Calle Retorno del Rey Km 14 Mz 53 Lote 37-1 Zona Hotelera 77500 Cancún, Q.R., Mexico
Calle Retorno del Rey Km 14 Mz 53 Lote 37-1MXQuintana RooCancún77500
+52 998 881 2200sandos.com
Indoor Lodging, Beach Resort
Indoor Lodging
Beach Resort
Hotel
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5-star hotel
$299
Book at CheapCaribbean.com
Booking links sponsored. $299 incl taxes & fees
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Review Summary
4.2
95 reviews
5 star
620 reviews
4 star
324 reviews
3 star
119 reviews
2 star
53 reviews
1 star
15 reviews
Modern accommodation with free parking, Wi-Fi & breakfast, plus 3 infinity pools & 2 restaurants.- Google
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All reviews
Crystel Sandos's profile photo
Crystel Sandos
3 months ago
The staff was incredible, food delicious, and the resort just beautiful. This would have been a 5+ but the last night we were there the penthouse had a party that rocked the hotel until after 2:30pm. The night manager said he could do nothing about the noise and they would be done around 2:30am. REALLY?? Poor management in my opinion but the rest of of our vacation there was so awesome, we took it away as an overall good experience. We would recommend it again.
Response from the owner - 3 months ago
Dear Ms. Crystel, Sandos Cancun Luxury Resort would like to kindly thank you for taking the time to write your review about your stay in our resort. We're glad to know you would recommend our privileged resort, as it's one of the most luxurious in Cancun. Your comments are highly important for us as they help us to keep improving and growing. Kind Regards.
Laura Looney's profile photo
Laura Looney
3 months ago
DIAMOND NECKLACE STOLEN. DO NOT STAY HERE!! I got back from my vacation yesterday. The beach and ocean are beautiful. Everything else not so much. I had my diamond necklace stolen from the safe in my hotel room. Obviously I was not surprised when concierge told me it's impossible for anyone to get into the safe as they laughed at me. But we all know they have a master combination. They took a report. " investigated " but we also know how that goes. No one is going to confess they stole a necklace and get fired on top of it. I told Christian that I knew I wasn't going to get my necklace back but if they did anything for situations like this. While he is smirking in my face the entire time he told me no they don't and they aren't liable from the paper I signed when I first arrived. I asked to see the paper, I read it, and it states it that they aren't liable for any thing stolen from the room, or safe. I looked at him and said wow you really save your asses. Anyone can steal and your just not liable. He again chuckled and said yes we do cover ourselves. He probably has my necklace. I also asked for a list of mangers so I could contact them when I got home. They said this information wasn't allowed to be handed out. The managers of a hotel can't be handed out ??? Bazar. Other than that, our room was never cleaned until 5 every day. One day it wasn't even cleaned. I scheduled a time frame they would decorate the room for my bfs birthday, I kept him out of the room for 3 hours, came back and nothing was done. I went downstairs and they said I didn't pay for this that it was an accommodation so I had to be patient. Obviously I'm patient but don't tell me it's going to be done at a certain time. They came immediately after I spoke to her and decorated while we were in the room. Awkward and pointless. And they clearly forgot. Not a lot of food choices. Overall I wouldn't stay here. They are so many hotels along the strip we stayed on. Save yourself and money from this place. They steal and don't do anything right. Update- Sandos replied to me on my review on trip advisor. They left a email for me to reply to. That was 5 days ago. Still no response from them. They want to act like they care when they don't. It's all a scam.
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Alia S's profile photo
Alia S
5 months ago
The only positive ... Was waiting for this trip to be over Felt ripped off honestly I've been to other all inclusive resorts ... This has to be the worst resort ever Food -awful Worse than school cafeteria food The buffets are a joke ... Literally tasteless and cold The service - wait forever for any order .. Good variety surprisingly no Mexican Do not eat at the Italian restaurant If anything the hibachi was edible The rest not at all good The portion sizes of anything you order .. Nachos for ex gave us 4-5 chips lol literally The staff --- not friendly overall Some are but overall not pro guest service The lobby / rooms Rooms - fair nothing special not luxurious overall No entertainment the place is overall dead The beach and the water is pretty and clean That's the only pro really ... So all in all id suggest look elsewhere !!!!! Not worth it !!!!
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Jeremy Macey's profile photo
Jeremy Macey
5 months ago
Overall, we had a very good experience at Sandos resort. The resort is beautiful, and kept very clean. Wi-Fi works well in the lobby and on the main floor, but in our room it did not work well at all. Staff is very nice, and the food was delicious. We especially loved the Tepanyaki restaurant (Gaijan I think was the name). The only things that kept it from the highest rating were the WiFi issues, construction outside our room (noisy at times), and at check in they didn't explain much about how to get the most out of our stay. We didn't know where towels to the resort were, where people got some of their food or drinks, how to make a reservation at the more fancy restaurants, and the website had a 4th restaurant listed that was non existent on site. Overall though, they exceeded our expectations in helping us celebrate our honeymoon.
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Business Email's profile photo
Business Email
3 months ago
One of the worst resorts I have been too. When we first arrived they couldn't find our reservation and took them 3 hours before you checked in at 9pm. The room they provided was under construction. It was above the main bar of the hotel and there was construction going on during the day. We couldn't sleep and asked for a different room and they said they have none available. We left for beach and when we came back the Ac had been leaking water from the top and there was a puddle of water on the tile in the room. My partner fell and slipped and when security came they only took report and left. The customer service was horrible. There was so much noise and we kept calling and asking to be switched but we were ignored. Then the shower handle was malfunctioned and there was only hot scorching water coming out. We asked them to fix it they didn't. And we couldn't shower the correct way the last 2 days. Finally we asked to do a excursion and they said ok and made a reservation. Then we cancelled the tour and didn't go. Then when we checked out they said the excursion was not cancelled and wouldn't let us check out until we paid it. We had to pay about $390 when we checked out. They forced us to pay because they wouldn't let the shuttle leave until we paid and we were going to be late for our flight so I had no choice but to pay in order for the shuttle to give us a ride. I can go on and on and let you know many more problems but these were the main ones. I am going to post many negative reviews on sandos. Including google reviews, trip advisor, Yelp and any other travel websites I can find because it was very unfair with the way they treated us and the way they handled everything. Worst vacation experience of my life. DO NOT GO HERE!
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Sloan Allen's profile photo
Sloan Allen
4 months ago
The location of right on crystal clear blue waters is incredible. Very helpful and friendly staff. Awesome drinks and plenty of options for food. I only wish we were able to have more time here because i dont want to leave. The bed is comfortable and they have options for different pillows. Comfortable temperature and the shower steams up nicely. Very clean place to stay. Very glad we picked here.
Response from the owner - 4 months ago
Dear Ms. Allen, We would like to thank you for such positive feedback and for sharing your experience with us and with our future travelers. It's gratifying for us to know we were able to exceed your high expectations. We look forward to welcome you back at some point soon.+ Kind Regards, Web Relations. Sandos Cancun Luxury webrelations.cancun@sandos.com
wolfangel155's profile photo
wolfangel155
5 months ago
Part of wklh spring break. A lot of dissapointment. Not sure why wklh picks a spot that isn't adults only. Kids everywhere running into people and skipping food lines. Drinks are watered down unless you ask for straight up just vodka or just whiskey etc and then they give you snide looks. Food available is meh. Only 1 breakfast spot and if you don't have someone stay at table or bring something like sunglasses you find yourself without a place to eat cause they have no system if someone is done or not. Omelette station only thing worth while cause its fresh. Rest is cold or Luke warm. Lunch there's 2 spots the buffet or the grill. Surprised there wasn't more authentic cuisine. Definently lacking. As for service. Yes they do a good job cleaning room and stocking the fridge however on a daily basis we had 4-5 strangers always coming in and sometimes not even knocking. Not a lot of privacy. Make sure to keep any valuables locked up. The outside portion kinda stinks. Theirs 3 pools but only was is bearable. Surprised not all heated. You're also right next to hotel secrets which is A lot taller so you only have sunlight till about 12-1pm then you're left in the shade. If you do get suckered going here make sure to be 5th and up with a balcony facing ocean only then you might get some extra sunlight. If it rains he prepared for backed up plumbing and horrible smells. One biggest positive was the cute kittens and momma cat that reside by the grille area. Would not go back here again.
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Mary Kierath's profile photo
Mary Kierath
9 months ago
Rooms were nice. Housekeeping did a great job. Asked for extra water and kept us stocked up. Lack of variety for eating. Hibachi grill very small and limited availability. Seasons doesn't require reservations but also has limited seating. Also, have to wear long pants. Who brings long pants to a beach resort? Buffet okay but gets tiresome. Bar rest. has typical food. Staff very friendly! Pools are nice. Hard to get a cabana close to beach or on beach. Our room was noisy. Construction outside window. Loud trucks in the AM. Also some renovations going on in and out of hotel so noise from that off and on. We were on a non smoking floor but first 3 days hallway smelled like smoke. Probably won't come back.
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