Response from the owner - 3 months ago
Dear Ayse Gurpinar:
We appreciate your comments, since for us each and every one of these are important, so we can check our areas for improvement and know the feeling of our service by guests that make us the honosr visit us.
Each and every one of your comments are reviewed by management, you can ensure that you are working on it.
In order to provide better service, we are renewing every day, so we have some remodeling work in some hotel areas, however this is in order to continue giving the luxury service as you deserve.
We very sorry for any inconvenience this has caused you during your stay.
Our foods are monitored under a strict quality control, so that this year we have received distinctive "H" certification, which awarded to consumption centers that has excelent food quality.
We hope that you will give us another try on your next visit to Cancun so that we’re sure can provide you with the Luxury Experience that you truly deserve.
We are sure that you will not regret; for that reason we ask you to be so kind to contact us previously in firstname.lastname@example.org, we are always to serve you.
Rosalia Nuñez Luna .