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Better Business Bureau Serving Northeast California
Non-Profit Organization
Today 8:30 am – 5:00 pm
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Uh oh... lose your wallet?
I watch enough Lifetime movies to know what can happen if your identity is stolen. One wrong move and your entire life will be in the hands of someone else. But
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May is National Moving Month! #TipTuesday   #NationalMovingMonth  
“Know someone who's moving? Tag them below! #NationalMovingMonth #TipTuesday”
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It's almost Mother's Day! Have you bought a gift yet?
Have you bought your Mother’s Day gifts yet? If not, you still have a few days to pick up a card or flowers, but you better move quickly! According to the Na
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What to know before making a donation to help Nepal earthquake victims. 
After hearing the devastating news of the earthquake in Nepal, your immediate reaction might have been, what can I do to help? But before you donate to just anyone, do some research before you end up a victim yourself. 
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Uh oh... 91,000 Mini Coopers recalled for airbag issues. 
Airbags only help to protect a person from injury in the event of a crash if they actually deploy. That seems to be a problem for more than 91,000 Mini Coopers being recalled because the vehicle's ...
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Attention business owners!

6 Digital Spring cleaning tools for small businesses. 
The end of winter is a good time for spring cleaning, so why not do a little at the workplace? Most people think of dusting and organizing as part of a deep
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Five ways to take advantage of this year's ‪#‎MemorialDay‬ sales!
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Planning on traveling this summer? Scams to lookout for. 
The summer vacation season is just around the corner! Before you go, if you’re heading abroad, or even to a domestic city like New York, it’s a good idea to
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BIG thanks to American Mobile Shredding, Boys & Girls Club of Greater Sacramento, and Mel Rapton Honda for their help at Saturday's Shred Event!
“Big thanks to American Mobile Shredding, the Boys & Girls Club of Greater Sacramento, and Mel Rapton Honda for their help at our Shred Event on Saturday!”
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See how a 90-minute timeshare presentation turned into an 8-hour nightmare. 
Pete and Sue High of Auburn say they were approached while shopping in town. The man offered them $450 to attend a ninety presentation at the luxurious Puerto Bahia Villas and Spa. “That was the start of the nightmare,” Pete said.
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What's in YOUR dietary supplement?
These days, health conscious consumers and those with allergies pay close attention to product labels and ingredients. While vigilance is important, it may not
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It's not too late to file an extension!
Taxes are hard. There’s no way around it and you can’t convince me otherwise. And filing an extension might help, but is it really that simple?
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Contact Information
Map of the business location
3075 Beacon Blvd West Sacramento, CA 95691
3075 Beacon BoulevardUSCaliforniaWest Sacramento95691
(916) 443-6843necal.bbb.org
Non-Profit Organization, Business Management ConsultantToday 8:30 am – 5:00 pm
Monday 8:30 am – 5:00 pmTuesday 8:30 am – 5:00 pmWednesday 8:30 am – 5:00 pmThursday 8:30 am – 5:00 pmFriday 8:30 am – 5:00 pmSaturday ClosedSunday Closed
As a business supported nonprofit, Better Business Bureau strives to foster trust in the marketplace through the promotion of truthful advertising and ethical business practices.

Your Better Business Bureau serving Northeast California includes 24 counties: Alpine, Amador, Butte, Calaveras, Colusa, El Dorado, Glenn, Lassen, Modoc, Nevada, Placer, Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, Stanislaus, Sutter, Tehama, Trinity, Tuolumne, Yolo, and Yuba.
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Review Summary
3.7
17 reviews
5 star
9 reviews
4 star
1 review
3 star
No reviews
2 star
1 review
1 star
6 reviews
"...consumer protection by company research and monitoring is what we need."
"My most recent complaint was towards a threading service."
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John Clark
2 months ago
I had a complaint about a business in NE California, I referred the matter to the Better Business Bureau. Within a very short time after I filed the complainant, I received a communication from the BBB and later that day spoke with an agent, a Richard Luong, personable and diligent. The matter was resolved to my satisfaction. Communications with BBB are very fast and efficient, and it appears that they are on the job 7 days a week. This is a low impact way to resolve consumer issues, both for the consumer and the business in question. After many decades of dealing with one bureaucracy or another, my experience with the BBB was a real breath of fresh air. Thank You John Van Gelder
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Anne Baxter
7 months ago
This is the second time I have contacted the BBB over problems with my Health Insurance carrier over the past couple of years. I am confident I would still be without my overdue refund check had I not contacted the BBB. The Better Business Bureau is the best for helping the "little guy" deal with problems with the big corporations. When all my efforts to resolve an issue are met with unending chaos and lack of follow-up/ resolution, I turn to the BBB. They are the best solution in order to stop wasting time spinning in the corporate customer chaos. Most of these large companies do not like the negative attention of having a spotlight shone on their lack of efficiency and questionable ethics: They promptly cough up the money once you file an issue with the BBB (& it's free)! I greatly appreciate the BBB for their help and service in assisting me to get some justice!
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Jesse Nix
10 months ago
The Better Business Bureau here in Northeast California helped me resolve a dispute with a local business. If not for the intervention of the BBB and Ashley Mauch, I do not think I would have gotten a refund and my property returned. I really appreciate the help of Ahsley Mauch and the BBB. It's nice to know that there is someone out there who stands up for the little guy.
Karina Figueroa
a year ago
I have used BBB's services a few times now and am so grateful for their assistance. My most recent complaint was towards a threading service. I contacted their corporate office and they seemed dismissive and did not regard my complaint in a very appreciative manner. Once the BBB contacted them, I don't know what the BBB told them but the threading corporate office even offered a refund and a courtesy service. The BBB serves as a third party, a sort of mediator between customers and businesses. They are prompt in their communication and really make their presence. Thank you BBB I highly recommend them!
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Steve Brooks
7 months ago
Like most review sites, consumers should know that BBB gives positive ratings based on how much a business pays them. Many would call this type of business a "racket" and not completely honest. Case in point, as long as we paid BBB to be "Accredited", we had an A+ rating. After four years, when we decided we weren't gaining benefit for the $500 a year subscription, we let them know we were canceling. BBB didn't like the loss of income, so they downgraded the company to "No rating" even though there were no changes, and no complaints filed by consumers. We asked them about it and they apologized (a year ago) and said they would remedy the situation if we submitted a formal request. We did, but our business still shows the same on their website. It's not just a gripe about our status with BBB, but to educate people that BBB shouldn't be totally relied on for ratings. And a reminder that the best way to review a business is by word-of-mouth and first-hand experience.
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Response from the owner - 6 months ago
Our ratings do not rely on accreditation nor do they consider the amount of support received from any business which is based on the number of employees. A small business typically pays less than $400. All of our ratings and BBB Accreditation relies upon the BBB Standards of Trust as their basis. We monitor the marketplace, including those who choose to seek accreditation to promote a trusted and ethical marketplace. We deny and revoke accreditations each month for those who do not maintain or exceed the BBB Standards of Trust/Code of Business Practices. We issue “No Ratings” when we do not have sufficient information or are analyzing a business’s record. These are routine processes and are not directed to any business for any reason, nor would they be used to engage a business in BBB Accreditation. We would like to help the reviewer and connect them with their local BBB; all we require is a response from the reviewer to do so. As it stands now, we haven’t received a response to our request. We agree that consumers should use any source they deem reliable to help them make a trusted decision. We disagree though that word-of-mouth and first-hand experience is the best or only ways to do so. Your local BBB is here to help you. We answer the telephone, respond to emails, meet people in public and promote trust and ethics through all of our efforts. We’re your local non-profit with “boots on the ground” and we’re sponsored by businesses who firmly believe that trust is important. Please send us the name of your company at info@necal.bbb.org and we can help you with your BBB Business Review.
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SUPERDOG TRAINERS
a month ago
BBB shakes down small mom and pop businesses. If you quit as a member you get an "F." These people are animals and it is amazing they are not in prison for extortion and the whole scam closed down long ago. If you are a small business DO NOT sign up or you will sorry.
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Henry Armstrong
a year ago
My problem was with a publisher who continued to send their publication to me after my paid subscription had expired and then tried to force me to pay for those issues which I had not authorized. I gathered up all of my correspondence and other evidence and sent it to my local BBB office with a cover letter explaining my problem. About a week later, I received a letter from the local BBB office which contained a quoted excerpt from correspondence sent to them in answer to my complaint. In that quote, the named publisher explained that they had removed all records from their accounts receivable books resulting in a statement that I did not owe them any more money. They also hinted to an apology for the incident. I am very grateful for the people of the local BBB for their assistance in solving this wrongdoing on the part of; let's call it a less than honest publisher.
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Phyllis Dean
2 years ago
The BBB helped my mother's case within the time frame out lined in their application. There was a response in 2 days, the merchant contacted my mother to resolve the matter the same day, and resolution was made! The BBB followed up the merchant to ensure the matter was complete, and they contacted my mother to make sure she was satisfied with the out come before final closure. This is a lot of follow up and accountability for a business to do, to keep merchants accountable for the service they advertise, that they will provide to the consumer upon their patronage. I recommend the use of the BBB when ever possible.
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