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CEB
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CEB is a best practice insight and technology company.
CEB is a best practice insight and technology company.

549 followers
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If you're at #wdayrising, stop by the Expo to see our Precise Fit assessments integrate with @Workday on any device.
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Don’t Neglect Traditional Assessments. Recruiters should take 4 steps before diving straight into gamification. http://social.ceb/7zG4
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Leadership programs aren't working. Discover 4 principles to revolutionize your #leadership strategy. http://social.ceb/eO2b
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When it comes to service, companies create loyal customers by helping them solve their problems. However, customer service interactions are nearly 4 times more likely to lead to disloyalty than loyalty. This is because many companies try to drive customer loyalty by delighting them— exceeding customer expectations with above-and-beyond service.

Instead of struggling to delight customers, companies should create low-effort service experiences that help their customers solve problems quickly and easily.

Download our free resources to learn how to improve your organization’s customer loyalty http://social.ceb/rc2L
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Join our webinar and learn how you can make leadership talent decisions with up to 3x greater confidence. http://social.ceb/q6uA
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Discover the 27 contexts or challenges that matter most to making or breaking leaders' performance. http://social.ceb/0da3
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Putting leadership into context when hiring translates into an increase in performance and business success according to HBR article about CEB, now Gartner Talent Assessment. http://social.ceb/53wC
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Organizations with stronger ethical cultures see fewer instances of misconduct and higher reporting rates. The best companies take the following actions to build a culture of integrity:

- Conduct a stand-alone cultural assessment to determine where perceptions of culture vary at a company
- Create escalation criteria to expand employee awareness of what constitutes misconduct and increases reporting rates
- Ensure the managers understand the business case for demonstrating ethical behaviors in their daily work and are prepared to respond to employees’ concerns and reports of misconduct

Download our resources and learn how to build a culture of integrity at your organization. http://social.ceb/FF4e
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Companies that build high-performing HRBPs improve employee performance by up to 22%, employee retention by up to 24%, revenue by up to 7%, and profit by up to 9%.

To do so, the best companies focus on ensuring their HRBPs provide direct support in four key areas:

1. Developing strategic capabilities
2. Performing everyday job activities
3. "Getting smart" on HR trends and practices
4. Managing career growth

Download our resources to learn how to unlock HR Business Partner performance http://social.ceb/Vi2S
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The best HR executives make four types of investments to increase talent analytics’ benefits to HR and the business.

1. Strategy: Align the vision of talent analytics with internal clients’ needs.
2. Execution: Source and put in place innovative ideas on how to use analytics to solve critical business challenges.
3. Skills: Develop analytics application skills throughout HR, as well as technological capacity.
4. Infrastructure: Build effective relationships with HR partners, business leaders, and vendors.

Download our resources to learn how to improve data quality and measure ROI on HR initiatives at your organization. http://social.ceb/xa8E
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