Response from the owner - a month ago
I am not too sure where you got your information from. Our staff dealt with this situation perfectly. Your daughter was contacted immediately via phone and email. He has 2 small cuts to the ear and the other dog was removed so he could continue to play the remainder of the day.
The stitches were a result of draining an abscess that occurred days later. Our staff never advised training. The other owner was as shocked as your family was at her dogs behavior and were able to pay for 1/3rd of the vet bill. The dog is one we have know for years and has never had any incidents with other dogs.
Every step in life requires a waiver but we must remember that these are still animals and no matter how well trained our staff are to handle these situations that they can still occur. They can also occur anywhere where you socialize your dog. Parks, beaches, kennels, daycare's.