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IBM Commerce

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In today's fast-paced B2B sales environment, winning customer loyalty is never easy - and it’s even more difficult when you sell a wide array of products or services… IBM’s Rodney Martinez shares how insight on how to increase cross selling opportunities and customer satisfaction: http://bit.ly/1GKRsjl
In today's fast-paced B2B sales environment, winning customer loyalty is never easy - and it’s even more difficult when you sell a wide array of products or services. Engaging with B2B buyers has b...
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IBM Commerce

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Customer Journey Analytics: Analyze and View the Customer Journey over Time and across Devices as told by IBM’s Rich Edwards: http://bit.ly/1HkLN7q
Last month at the IBM Amplify 2015 conference, we unveiled IBM Journey Analytics. With a planned release later this year, Journey Analytics is the first solution to visualize and analyze the paths ...
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IBM Commerce

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Using #SocialMedia to Create a Better Customer Experience as told by #NewWaytoEngage futurist, Shep Hyken of Shepard Presentations, LLC http://bit.ly/1QMaK1R
The following is a guest post by Shep Hyken, CSP, CPAE, Shepard Presentations, LLC The customer’s voice is louder than ever. When there is a problem or complaint, he or she no longer tells the comp...
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IBM Commerce

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IBM Commerce's Ken Bisconti discusses how organizations should be able to meet customers' expectations for a relevant, seamless experience across all channels.
Read more: http://bit.ly/1HYJRlx
Today’s customers are more demanding and empowered than ever before. They are fast-paced and interact with brands across multiple channels. For marketers, this surge in digital interactions has int...
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IBM Commerce

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#IBMCommerce's Aimee Munsell discusses insights on #customerloyalty from Forrester's Forum for Customer Experience Professionals.
 
Read more: http://bit.ly/1KWQXrD
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IBM Commerce

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Are You Leveraging Info-Sense to Improve the Customer Experience? Find out in today's blog post by Stan Phelps, Founder and Principal at 9 INCH Marketing: http://bit.ly/1JThMMI
#NewWayToEngage  
The following is a guest post by Stan Phelps, Founder and Principal at 9 INCH On May 11 in San Diego, I presented an Ignite talk on using technology and analytics to improve the customer experience...
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Have them in circles
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IBM Commerce

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Beginning today, IBM #DigitalAnalytics beta is available to all Digital Analytics customers. Learn what’s new in today’s post by Michael Niemann, Director Product Management, IBM Customer Engagement Solutions: http://bit.ly/1Ja2zFJ #ibmcommerce
Today we are excited to announce a development that we spoke to many of you about at IBM Amplify this May—the launch of IBM Digital Analytics Beta. You asked, and we heard you. IBM Digital Analytic...
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IBM Commerce

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IBM Commerce's Emily May discusses the #NewWayToEngage tweetchat's focus for the month: Holiday Readiness. #ibmcommerce
Read more: http://bit.ly/1GFgNgX
It’s almost July. Can you believe it?! The sun is out, the days are long, and the kids are finally finished with another year of school. Given that the pace of life has hopefully slowed down for yo...
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IBM Commerce

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It’s out! IBM Benchmark reports that #FathersDay drives #mobile sales of sports apparel and specialty gifts. Learn more: http://bit.ly/1J8ovDQ
For some of my buddies the highlight of Father’s Day is a family outing to Fenway Park while others count down the days until they unwrap a new set of irons, a crisp new button down shirt, or some ...
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IBM Commerce

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James Fong, #IBMCommerce Product Manager, discusses how #wearables can provide shoppers with more control over when and how they conduct business with sellers.
Read more: http://bit.ly/1R62moI
With the release of the Watch, Apple has leant significant credibility to and revved up the momentum behind the wearable movement. The interaction paradigm with wearables is centered around a glanc...
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IBM Commerce

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Engagement redesigned by data, delivered when, where and how your customers want it. That’s the marketing renaissance. Learn more: http://bit.ly/1G8BEFW
Being dubbed a Renaissance man or woman is high praise, usually applied to people who demonstrate their abilities across a wide array of interests and accomplishments. While your thoughts may gravi...
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J.M. Huret, Senior Software Architect at PointSource, discusses how PointSource and Finish Line solved a #customerloyalty problem with the Finish Line Winner's Circle loyalty app.
Read more: http://bit.ly/1FHyU2Y #ibmcommerce
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Smarter Commerce: Moments matter.
Introduction

From procurement to supply management, marketing, sales and service, leaders drive innovation and intuitive interactions to deliver delightful experiences every time. By infusing intelligence and context into all commerce processes, you can become essential to your customers, partners and suppliers every moment. Create value, gain speed, grow revenue, and improve profitability – that’s the power of IBM Commerce. Learn more at: http://www.ibm.com/smarterplanet/us/en/smarter_commerce/overview/

Official IBM Commerce account. Managed by Emily May and Camille Brandon. Follows IBM Social Computing Guidelines.