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Australia Post - Fitzroy North LPO
Mailing Service
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155 Scotchmer Street Fitzroy North VIC 3068
155 Scotchmer StreetAUVictoriaFitzroy North3068
(03) 9481
Mailing Service, Post Office
For over 200 years Australia Post has been trusted by Australians to provide postal services, stamps & parcels. Now also provides banking, business supplies, travel money, insurance & passport photos
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34 reviews
5 star
4 reviews
4 star
2 reviews
3 star
1 review
2 star
10 reviews
1 star
17 reviews
"Every time I have to use this postoffice I have a truly horrible experience."
"This place is run like Fawlty Towers."
"The customer service is totally horrible."
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All reviews
Angelique Matthews
2 months ago
Every time I have to use this postoffice I have a truly horrible experience. And I mean have to, as I now walk to clifton hill or carlton in the hope of avoiding going to this dismal place.They have been running this post office for a while now and their attitude and customer service has not improved one bit,they might as well not be in business as I know lots of people who make a decision to use another post office.I continue to have to wait for parcels that the older female can not locate, or the elderly male can not find the right registered letter.When do we get a working, organised and friendly post office.North fitzroy deserves this as part of our community.
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Perry Sassy
4 months ago
The customer service is totally horrible. I went to this place many times to pickup parcels which is I try to avoid. There are only 3 people working here, I remember each one of them. The staff rarely say hi or greeting customers. Always complain how long my name and surname is. The last time I went there to pickup my parcel, I prepared my ID with photo, proof of address and email notification from Auspost. I showed the nofification on my phone to the lady, she pushed my phone away impolitely not even tried to look at it and said to me "I can't see" and she insisted me to show her the card because that the only way she can see. I believe that I can show the notification from mobile phone. I tried to explain to her politely but the answer is "no". She only want to see the card. I was totally stunned how can this staff work here and have to mange lots of parcels and letters and she can't see thing properly. The customer is really bad. I'm not the only one who has got bad experiences here. All the reviews down below can prove. The Australia post office have to do something about this place.
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Ben Sanger
7 months ago
when going in to pick up a package on a weekday morning... The place was flat out with queues out the door (its a pretty small PO), I get near the front after about 30 mins, and then the woman recognises someone at the back of the queue, and calls out to him to come to the front. He's embarrassed, the whole PO crowd gasps at the rudeness, then, sensing the attention focussed on her, she announced to everyone: "He in Business! You people not in Business! He very busy Man!" Then she processed whatever he had and the "very busy" business man sheepishly left. she then yelled "NEXT!" like nothing had happened.
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Lisa Crawley
4 months ago
Sent me to Clifton hill after queuing for 30 minutes saying that my parcel was sent there instead. My parcel was not at Clifton Hill. The staff are hopeless and the lady is particularly rude and snappy.
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Kelly Paxino
2 months ago
We live almost directly opposite this Post Office, but we pay to have a PO Box in Carlton North so we don't have to deal with the horrific service at Fitzroy North LPO. Wait times are terrible, the staff are rude and they remain oblivious to the fact that parcel delivery slips are often neglected. They fail to understand that you're not going to go into the PO to pick up a parcel if you don't know that it's there. Being rude to customers might be the cultural norm, as suggested by other reviewers but the incompetence of the staff here is not. I'll continue to pay for a PO Box in an effort to avoid this place until it changes hands.
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Janine Tims
4 months ago
They are the rudest, meanest,most exceptionally unhelpful people that I have ever come across in Australia Post. I'm sure it's people like this couple are the reason Australia Post is losing so many jobs. And if you are wondering why I go there at all? Well it happens to be where my parcels get sent. Thankfully I don't get too many parcels. They need to get out of that business and let people who want to work take over. I've read in another review that we should accept it as that is what it's like in other Asians countries. Well that is a load of bull! We are in Australia and they need to learn our ways. I have never been treated so rudely EVER in any shop. My crime? I asked to collect my parcel. And may God forgive me for making them go look for it as they were busy! Remember this people- it is our money! We buy things that are sent by parcels. We pay our bills etc. Yet all they care about is treating us all like we are the scum of the earth. Like I said- they need to get out. Let someone who wants to work be there!
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Caroline Tunnell-Jones
6 months ago
I love this place. It's a wonderful, chaotic, small corner of the world where pomp and ceremony is made of the tiniest tenets of following the rules. Agree with another reviewer who mentions if you go to an Asian country, you get the same officious service. So true! I think this family is from Hong Kong. They work pretty hard in a cramped space with all the boxes that are being delivered there. They're pretty good in that they usually extend the time allocated for holding your parcel - I collected a parcel after 10 days there and was so grateful they'd kept it. Yes, they can be abrupt and use a clipped manner of articulating what they want you to do next when you're filling out a form, or what-have-you, but that's part of their charm. Smile and go with the flow. Enjoy the theatre of it all. Lovely, happy family who clearly love what they do and work very hard to follow the rules.
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Dave Henry
4 months ago
Every visit to the Fitzroy North post office is an adventure. Visiting a post office, shouldn't be like starring in your own episode of faulty towers - But here you can live that dream. The value from the family at this post office is not something you really understand until you've dipped your toes a few times. They're aren't many places that remember your name in a business like this. Genuine, outgoing and helpful, just don't think you're going to get in and out in under 2 minutes.
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