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Australia Post - Fitzroy North LPO
Mailing Service
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155 Scotchmer Street Fitzroy North VIC 3068
155 Scotchmer StreetAUVictoriaFitzroy North3068
(03) 9481
Mailing Service, Post Office
For over 200 years Australia Post has been trusted by Australians to provide postal services, stamps & parcels. Now also provides banking, business supplies, travel money, insurance & passport photos
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Review summary
31 reviews
5 star
4 reviews
4 star
2 reviews
3 star
No reviews
2 star
10 reviews
1 star
15 reviews
"The Australia post office have to do something about this place."
"The customer service is totally horrible."
"Food was awful, service incompetent."
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Perry Sassy's profile photo
Perry Sassy
a month ago
The customer service is totally horrible. I went to this place many times to pickup parcels which is I try to avoid. There are only 3 people working here, I remember each one of them. The staff rarely say hi or greeting customers. Always complain how long my name and surname is. The last time I went there to pickup my parcel, I prepared my ID with photo, proof of address and email notification from Auspost. I showed the nofification on my phone to the lady, she pushed my phone away impolitely not even tried to look at it and said to me "I can't see" and she insisted me to show her the card because that the only way she can see. I believe that I can show the notification from mobile phone. I tried to explain to her politely but the answer is "no". She only want to see the card. I was totally stunned how can this staff work here and have to mange lots of parcels and letters and she can't see thing properly. The customer is really bad. I'm not the only one who has got bad experiences here. All the reviews down below can prove. The Australia post office have to do something about this place.
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Ben Sanger
4 months ago
when going in to pick up a package on a weekday morning... The place was flat out with queues out the door (its a pretty small PO), I get near the front after about 30 mins, and then the woman recognises someone at the back of the queue, and calls out to him to come to the front. He's embarrassed, the whole PO crowd gasps at the rudeness, then, sensing the attention focussed on her, she announced to everyone: "He in Business! You people not in Business! He very busy Man!" Then she processed whatever he had and the "very busy" business man sheepishly left. she then yelled "NEXT!" like nothing had happened.
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Caroline Tunnell-Jones's profile photo
Caroline Tunnell-Jones
3 months ago
I love this place. It's a wonderful, chaotic, small corner of the world where pomp and ceremony is made of the tiniest tenets of following the rules. Agree with another reviewer who mentions if you go to an Asian country, you get the same officious service. So true! I think this family is from Hong Kong. They work pretty hard in a cramped space with all the boxes that are being delivered there. They're pretty good in that they usually extend the time allocated for holding your parcel - I collected a parcel after 10 days there and was so grateful they'd kept it. Yes, they can be abrupt and use a clipped manner of articulating what they want you to do next when you're filling out a form, or what-have-you, but that's part of their charm. Smile and go with the flow. Enjoy the theatre of it all. Lovely, happy family who clearly love what they do and work very hard to follow the rules.
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Lisa Crawley
a month ago
Sent me to Clifton hill after queuing for 30 minutes saying that my parcel was sent there instead. My parcel was not at Clifton Hill. The staff are hopeless and the lady is particularly rude and snappy.
Janine Tims
a month ago
They are the rudest, meanest,most exceptionally unhelpful people that I have ever come across in Australia Post. I'm sure it's people like this couple are the reason Australia Post is losing so many jobs. And if you are wondering why I go there at all? Well it happens to be where my parcels get sent. Thankfully I don't get too many parcels. They need to get out of that business and let people who want to work take over. I've read in another review that we should accept it as that is what it's like in other Asians countries. Well that is a load of bull! We are in Australia and they need to learn our ways. I have never been treated so rudely EVER in any shop. My crime? I asked to collect my parcel. And may God forgive me for making them go look for it as they were busy! Remember this people- it is our money! We buy things that are sent by parcels. We pay our bills etc. Yet all they care about is treating us all like we are the scum of the earth. Like I said- they need to get out. Let someone who wants to work be there!
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Dave Henry
a month ago
Every visit to the Fitzroy North post office is an adventure. Visiting a post office, shouldn't be like starring in your own episode of faulty towers - But here you can live that dream. The value from the family at this post office is not something you really understand until you've dipped your toes a few times. They're aren't many places that remember your name in a business like this. Genuine, outgoing and helpful, just don't think you're going to get in and out in under 2 minutes.
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Bonny Garish
a month ago
This place is awesome. I feel like I'm in an episode of Sienfeld when I go inside. It's hilarious.
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Nathan Grech
6 months ago
These guys rock!!! All the other reviewers are correct, the chinese couple who run the place can be rushed and sometimes rude or abrupt, but deep down they are nice and helpful. Ever been to an asian country? Expect the same service. Just because they dont offer you a chai latte' or offer you a beard comb doesnt mean you should neg review their business you soft hipsters. Always get my packages within 3 mins of walking in, and usually get a laught at someones expense who cannot handle the banter. Keep up the good work old chinese couple, you have some fans out there!!! :) (the son is real helpful as well, just not as funny)
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