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Australia Post - Fitzroy North LPO
Mailing Service
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155 Scotchmer Street Fitzroy North VIC 3068
155 Scotchmer StreetAUVictoriaFitzroy North3068
(03) 9481 0385auspost.com.au
Mailing Service, Post Office
For over 200 years Australia Post has been trusted by Australians to provide postal services, stamps & parcels. Now also provides banking, business supplies, travel money, insurance & passport photos
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2.3
46 reviews
5 star
8 reviews
4 star
3 reviews
3 star
3 reviews
2 star
11 reviews
1 star
21 reviews
"Family run PO, whilst they scwabble with each other they DO get the job done."
"We buy things that are sent by parcels."
"There are only 3 people working here, I remember each one of them."
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Arielle F.'s profile photo
Arielle F.
a week ago
Ugh. I loathe having to come to this location to pick up my parcels. The staff are really unhelpful and in fact rather rude. Seems they don't like their customers at all. This, coupled with the long line-ups, creates a perfect storm of awfulness. Also one of our packages was never received, and the sender never got it back. I don't know who to blame for this but I'm inclined to point the blame at the LPO itself. I wish I could have my parcels redirected to a different post office!
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Janine Tims
a month ago
. They are the rudest, meanest,most exceptionally unhelpful people that I have ever come across in Australia Post. I'm sure it's people like this couple are the reason Australia Post is losing so many jobs. And if you are wondering why I go there at all? Well it happens to be where my parcels get sent. Thankfully I don't get too many parcels. They need to get out of that business and let people who want to work take over. I've read in another review that we should accept it as that is what it's like in other Asians countries. Well that is a load of bull! We are in Australia and they need to learn our ways. I have never been treated so rudely EVER in any shop. My crime? I asked to collect my parcel. And may God forgive me for making them go look for it as they were busy! Remember this people- it is our money! We buy things that are sent by parcels. We pay our bills etc. Yet all they care about is treating us all like we are the scum of the earth. Like I said- they need to get out. Let someone who wants to work be there! I would like to add a little update to my post. The past couple of months that I've had to go into this Post Office have been as different as night+ day since 9 months ago when I had the worst experiences EVER!! I think my complaint ( I'm not ashamed to admit I complained to Aust Post), has worked! Something has definitely changed as the last few times I've been in there( over a period of past 3-4 months), the lady has been very friendly toward me. Her husband still is very wary of me ( and won't serve me!), the young man has been super helpful. It's actually been a pleasant experience going in there! I can't believe I'm actually writing this! However, I believe in giving credit when due and lately I haven't dreaded going in there. So I really hope they read these comments and keep on trying to be friendly. It's so much better for all of us! And North Fitzroy is a great place to live, great people, great little community. And their business is a part of this community! So keep it up! Your doing well!
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Amber Wooles
in the last week
Where would we be without Raymond! North Fitzroy's most efficient delivery person - and a delight to speak to of a morning when he takes special care getting our parcels to us.
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Becca Stevens
3 months ago
Today was my first visit to the FNPO, and after stumbling across shocking reviews when googling open hours I was quite anxious about needing to go and collect a parcel. Thankfully I walked out with my parcel after a brief and pleasant exchange with the lady. While waiting in the line I did find it amusing to observe the proceedings, the banter etc. It was nice too, to see other customers smirk or giggle to themselves, share a look between them. I had a good experience, but I get the sense I escaped today without incident, and next time might not be so lucky.
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Tim Trainor
a month ago
Easily a candidate for worst post office in Australia. There's a perfect storm here where the staff are out of their depth handling the increasing turnover of internet shopping parcels, mixed with their rude attitude and spite towards customers. Generally this happens throughout the week but you can see the worst of it on Saturday mornings 9am-12pm (the only time customers who work full time can pick up their parcels). There can be 30+ minute wait times just to get to the front counter because the staff move so slowly and their store room is a mess. Yet the whole time you'll be forced to listen to them very loudly complain about how it's all the customers fault. "Why do you all come here on Saturday morning?", "why did you bring in a big parcel when we are busy?" and my favourite I heard today was "you all have the day off, I had to get up at 6am to serve you all". Are these rhetorical questions or are the staff trying to throw in an extra level of trolling? Since they so clearly hate their jobs and hate serving people AusPost should sever this LPO franchise contract and award it to some one else. It's concerning Auspost have let this carry on for so long. Or for the love of god install some parcel lockers so we don't have to deal with the staff.
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Robert Follis
3 months ago
Great local PO with really friendly helpful staff. Can get crowded sometimes but can't they all! As a newcomer to Australia, they have helped me with all my query, lots of strange mailings, parcel deliveries and more, now they greet me by name. People and places like this should be treasured!
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Gretta Little
3 months ago
I have pitty for anyone who has to deal with Australian Post Office in Fitzroy North. The most incompetent, unorganised and rude people. They make a simple task seem like such a challenge and inconvenience. I've been living here for nearly a year and I'm yet to go there without any mishaps. They've lost my parcels in the past, they've also gotten angry at me for not picking up a parcel they had sitting there for over a month....however I never received a slip in my mailbox! I try to avoid this place as much as possible.
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Sue Sue
4 months ago
Unfortunately I have a box at this post office otherwise I would never go there. I always look forward to it with a sense of dread not knowing what to expect. I think Fawlty Towers may have been marginally worse. Thanks goodness they are not serving food as well ..HAHA. I have decided not to have any more parcels sent there; instead sending them anywhere else due to never answering the phone when you call ; as i often have to drive long distances to pick something up and why would i go if it is not there yet? Yes I agree they , all except for the young man who is not there often enough, are extremely rude and have trouble comprehending what you are saying. Very abrupt and snappy. Money must speak louder than reputation apparently. I am seriously considering opening a box somewhere else but will check them out first :-)
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