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Olga Kołodyńska
306 followers -
Writer for LiveChat. Passionate about travels, psychology, tennis and GavinDeGraw music. Good food lover
Writer for LiveChat. Passionate about travels, psychology, tennis and GavinDeGraw music. Good food lover

306 followers
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My first Customer Service Report!

The beginning of the new year is the perfect time to improve your habits, your productivity, and what’s most important – your customer service. Having too many satisfied customers is never an issue!

We've analyzed over 32 billion website visits, 334 million chats and 17 million tickets to show you what worked best in 2017 and what needs to be improved now. Data, experts’ advice, and recent trends. It’s all in here. I'm very proud of this!

#custserv #customerservice #custservtrends #custservreport

http://lc.chat/LiveChat-Customer-Service-Report-2018
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"I can get no... satisfaction" - some customers probably sang last year.

According to the Customer Service Report 2018 by LiveChat, the average customer satisfaction dropped by almost 3% in 2017 compared to the previous year. Now, it's at only 83.5%.

I don't want to worry you, but the report is based on the data from over 21,000 companies representing 22 industries using live chat and tickets for customer service and sales.

All in all, we've analyzed data from 334 million chats and 17 million tickets, so I think you can trust the outcome. Read on to find out what you can do to improve your customer satisfaction in 2018.

https://blog.hubspot.com/customer-success/customer-satisfaction-metrics #custserv #report #hubspot #customerservice #customersatisfaction
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When the days are getting shorter, leaves are changing colors and you need to take out a coat from your closet, you know the winter is coming...

For your business, it means one thing – the busiest time of the year! The snow might not be here yet, but you need to get your website ready for the storm. The Black Friday and Cyber Monday storm, to be specific.

Now, it’s time to get ready for the Holiday Shopping Season! Learn about what you can expect in your ecommerce store and what still needs to be done. Don’t get surprised by all of the customers who will suddenly be ready to “buy now!”

Join the Black Friday Course, pass the quiz and earn 15% discount for your first LiveChat payment!

https://www.livechatinc.com/black-friday/
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Ya everyone has a different thinking.
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Imagine yourself on a sandy beach, laying on the comfy sunbed, staring at the sea. You’re reading a relaxing book and sipping Coconut Water.

You’re far away from your office and your laptop. All that’s on your mind is contemplation: “Should I get another drink now, or maybe I should go sunbathing first?” You love that kind of problems, don’t you? You left other, complex issues at the office. Good for you. That’s what many of us do during the summer. We disconnect, in order to come back with more energy to perform our daily tasks.

https://www.livechatinc.com/blog/customer-support-low-season/ #customerservice #support
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#GavinDegraw Another delightful evening with this guy <3
Proud to support him for so many years.
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We put a lot of time and effort into creating great sales pitches to seduce new customers and sending sophisticated emails to keep their attention.

Sometimes, we forget about one important thing – the moment when a customer has enough of our emails and looks for an unsubscribe option. The button we don’t want them to click.

How about a little fight to prevent them from unsubscribing? Let me show you the most popular reasons people want to unsubscribe from email lists and how you can prevent it.

https://www.livechatinc.com/blog/unsubscribe-email-message-examples/
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Being a support hero is not an easy job. Learning to provide amazing customer experience takes time and practice. Take a look at the 9 steps to create amazing live chat experience.

I wonder how many of them you already know and which of them you should improve. Don’t hesitate to let me know! 
Being a support hero is not an easy job. Learning to provide amazing customer experience takes time and practice. Take a look at the 9 steps to create amazing live chat experience.

I wonder how many of them you already know and which of them you should improve. Don’t hesitate to let me know!
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Some people think that working from home is a perfect excuse for not working at all. I guess they don’t like their job much.

Read my newest guest post on Toggl blog and find out how I managed to work from home and do more than usual.

https://blog.toggl.com/2017/03/work-from-home/

#remotework #remote #writing
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Have you ever thought that people are happy at the workplace because they don’t do much? Or that independence is necessary for performance?

These are just a few myths about employee engagement that arose over the years. They result in managers having wrong opinions about their employees and what motivates them.

Let’s break these myths and set things straight, so everyone knows what people need in order to be engaged in a workplace. Enjoy!

https://www.livechatinc.com/blog/myths-about-employee-engagement/ #myths #bosses #engagement
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