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Aura Laser Skin Care - Bothell
Skin Care Clinic
Today 10:00 am – 6:30 pm
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20806 Bothell Everett Hwy #102 Bothell, WA 98021
20806 Bothell Everett HwyUSWABothell98021
(425) 415-7770auralaser.com
Skin Care Clinic, Laser Hair Removal Service
Skin Care Clinic
Laser Hair Removal Service
Facial Spa
Medical Spa
Today 10:00 am – 6:30 pm
Monday ClosedTuesday 10:00 am – 6:30 pmWednesday 10:00 am – 6:30 pmThursday 10:00 am – 6:30 pmFriday 10:00 am – 6:30 pmSaturday 10:00 am – 6:30 pmSunday Closed
An Upscale Skin Clinic and Medical Spa in Kirkland Offering Laser Hair Removal, Botox, IPL Photofacial, Skin Tightening, Skin Resurfacing and Much More.
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3.0
9 reviews
5 star
3 reviews
4 star
1 review
3 star
No reviews
2 star
2 reviews
1 star
3 reviews
People talk about broken blood vessels, fotofacial rf, microdermabrasion treatment, hair removal treatments and sun damage
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A Google User
reviewed 2 years ago
"I used to tan a lot when I was younger, and so I got wrinkles very early on in life. I used cremes and medications, some costing me over 200 dollars. The wrinkles took over my skin, and I was very upset when the cremes did not work. My friend suggested I call Aura Laser Skin Care, explaining that they would have a laser machine suitable for me. It was one of the best things I have ever done for myself. After my free consultation, I started the FotoFacial treatment right away. After a few times, I watched as my skin tightened, and my wrinkles disappeared before my eyes. It was spectacular. It has been three months since my last treatment, and my skin is as nice as the day after. I had wrinkles all over my chest, face, and hands, and now all those areas are smooth. The team of skin care specialists were very professional, and offered me a great price! They did outstanding work, and were very gentle throughout the process! I now use Aura Laser Skin Care for all my skin care needs.
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Liked: Service, Atmosphere
A Google User
reviewed 3 years ago
I bought the Groupon that Aura offered for laser hair removal. I was so disappointed off that bat that I canceled my Groupon with them. First off, when I tried to schedule my appt, I called and the number went straight to a voice mail, even though it was within business hours. I left a message and never got a call back. So a week later I tried again...same thing that happened the first time. One day later I finally got a call back from a very rude lady that sounded like I was bothering her by setting an appt. I let her attitude go and was just happy they finally called me back. I set the appt for today, 2-23-11. An hour later, ANOTHER lady called me to set up my appt. I told her that I already made one, but confirmed the date and time with her. At the end of our conversation she said, "We look forward to seeing you next week!" I got there 15 mins before my appt and waited while one lady chatted with a friend about some mutual friends fro about 10 mins. Then another lady asked me if she could help me and I let her know I was there for my appt. She looked like I was crazy and asked for my name. After looking at the computer for a min she informed me that my appt was not until 3-23-11. I told her that I talked to TWO seperate people and both told me my appt was on 2-23. She basically told me I was lying. So I asked if there were any openings today, to get me in and she said no. As soon as I got home I called Groupon and canceled my voucher with them. There is NO WAY I will trust a company to do my laser hair removal that can't even get their patients scheduled the right way. I am so disappointed, because I already scheduled my WHOLE day around this appt. UPDATE: To top off this mess...a manager just called my phone and told me that I wrote a "slanderous review and their attorney will be contacting me" My review is not slanderous, since that would imply that I made a false and malicious statement or report about someone. Glad to know that I made the right decision about not using this company.
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A Google User
reviewed 5 years ago
I was excited about a new spa and salon in Bothell, but MAN what a disappointment! And nasty? Don't be unhappy with them screwing you up, cause Katy is a real witch if you're not complimenting her. She is one arrogant RUDE woman! Faky sweet to your face, but she is a total LIAR! They kept me waiting for over a half hour for my appointment while Katy, the manager and asethetician gabbed and gossiped with some friend of hers about party plans and THEN, offered to take her back for a "session", even though I had already been waiting for fifteen minutes past my appointment! Then she cut my facial short so it was only 30 minutes to make up for her screwing around time. I was a bit hostile but decided to sit it out. I really needed my hair done, so I bit my tongue. Then Lena did my hair. And you know, she's a nice girl, doesn't know much? But she's pleasant. She listened attentively to what I wanted and then did NONE of it. I wanted my hair UNDERCUT, she layered it. So the top layer is two inches shorter than the bottom. She didn't lighten my foil enough, so it's now ORANGE, She then added a toner because she realized it wasn't light enough and charged ME $40 for it. It's still ORANGE, and the left side is about half an inch longer than the right. Its a mess! TERRIBLE cut, TERRIBLE color. It doesn't turn under it turns up and needs to be curled to look even reasonably professional which I SPECIFICALLY didn't WANT. When I then complained I was told they have a "no refund" policy (even though I should never have been charged and neither realized or authorized an additional $40 charge!) and she swears the facial was 50 minutes. Well there's a CLOCK in the room, and I checked! It got done on time, alright, but she kept me waiting for OVER a half hour FIRST. How does that come out to 50 minutes. AND their website says its an hour facial, she says its 50 minutes and just swears mine was that long. Uh, no not even CLOSE! They did offer to have the SAME girl work on my hair more, as in oh right, she couldn't listen to me last time, couldn't even cut it even, screwed up the color and I should let her do more? I don't THINK so! The place was completely empty when I was there too, except for this pal of Katy's that had walked in to visit. I can SEE WHY! The place was a rip! Inexperienced hair person, and that Katy is evil! You should read the email she sent me about my complaints! She calls me a LIAR! And then threatens me if I continue to "slander her"! As in hello? Go at your own risk, you've been warned, but Super Cuts only charges you $10 for a mediocre hair cut, you know? I paid $250 for a facial, foil and cut and none of it was worth what I paid or what i wanted! ADDITION: The cut was SO bad, I had to have it done again. It was making me nuts, and I had asked to have it long enough to pull back, but it wasn't, so it was just this straggly frizzy mess! I went in to Beauty First in Woodinville and had Miranda there do it and she under cut it, as I asked, and it is much shorter now than I wanted, because of this total mess that AURA made of it, but it at least looks neat and professional now. And AURA? They're way of dealing with complaints or problems is YOU are the problem! They admit no fault, take no responsibility and insult the hell out of you if you're not happy. They won't be in business long, I'm sure!
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A Google User
reviewed 2 years ago
They over sold the deal on Groupon. Have under staff to handle the customers. Phone calls went straight to voice mail or put on hold for ever until gave up. Left message with phone # never got a call back. Schedule book 5 weeks out and some time got cancel just few days before the appointment. Very disappointed.
Liked: Value
Disliked: Service, Atmosphere
A Google User
reviewed 4 years ago
had a consult with Aura laser skin care 2 weeks ago. I recently started having acne breakouts on my chin and cheeks at 34?? i have had a stubborn patch of dark spot on my cheek since the my last pregnancy. i talked to them about treament options. I was blown away how passionate and detail oriented the gal was about what they do there. I have to take my hat off to them they are serious about skin care. I didn't feel pressured i was given a few options i happen to be only able to afford the least costly of all, but i was told i would still be able to see results with that particular package too, even though the ideal would have cost much more! I had my first treatment a couple of weeks ago and let me say I AM IMPRESSED!..my skin is tighter the dark spot on my right cheek is hardly noticeable which was a major concern for me... i just can't believe it.. i had treatments elsewhere other medical spas too, but i never got results like this! I am now very confident in them and if you are thinking about your skin and any treatments head to Aura you'll be surprised! Gee Gee hansen
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A Google User
reviewed a year ago
Technicians and availability is not great. Very disappointed by the customer service and sloppy laser work. This is just my experience, I'm sure there are great ones, but I won't be going back.

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