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Lack of a seamless multi-channel experience: a key reason why customers are unhappy with loyalty programs http://ow.ly/KMQ2D
Launching a loyalty program is expensive and it’s complex. In the US alone, companies spend a staggering $2 billion on loyalty programs every year. But does this translate into increased customer engagement? Research suggests the answer is “probably not”. The average household in the US has over 21 loyalty program memberships. But, the household only actively uses 44% of these. More than half of consumers in a 2013 survey admitted they had abando...
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RESEARCH: Business Model Reinvention is a Necessity, Not a Choice http://ow.ly/KMSaZ
Our research with the MIT Sloan Management Review reveals that only 16% of organizations are leveraging digital technologies to develop new business models. Most organizations follow traditional approaches to innovation that focus on new products and services, rather than on business models. However, research suggests that the returns from traditional approaches have been diminishing with time. As Serguei Netessine, Professor at INSEAD Singapore ...
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Capgemini Consulting

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What do you do when you can't create a compelling ROI-driven business case for digital technologies? http://ow.ly/KwOYD
Most companies today are struggling to measure the impact of digital initiatives. Even among digital leaders, nearly one in two organizations do not create business cases for digital investments. Why are companies struggling to measure digital investments? How can they measure their digital initiatives? How should organizations plan their digital investments? Read this paper to understand answers to these questions and more.
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Only 37% of banks have hands-on experience with live Big Data implementations http://ow.ly/KwOYG
This document is a point of view on how banks can maximize the value of their customer data using big data analytics. While the volume of data has been increasing in recent years, many banks have not been able to profit from this growth. Several challenges hold them back. The PoV explores these challenges and suggests actions for banks in order to scale-up to the next level of customer data analytics.
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51% of Big Data initiatives that have a clear roadmap are successful, compared to 22% of those that do not http://ow.ly/KwOYH
There is little arguing the benefits and disruptive potential of Big Data. However, many organizations have not fully embedded Big Data in their operations. In fact, our research shows that only 13% have achieved full-scale production for their Big Data implementations. The most troubling development is that most organizations are failing to benefit from their investments. Only 27% of respondents described their Big Data initiatives as “successfu...
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Capgemini Consulting

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Only 35% Big Data initiatives achieve success http://ow.ly/KwOYH
There is little arguing the benefits and disruptive potential of Big Data. However, many organizations have not fully embedded Big Data in their operations. In fact, our research shows that only 13% have achieved full-scale production for their Big Data implementations. The most troubling development is that most organizations are failing to benefit from their investments. Only 27% of respondents described their Big Data initiatives as “successfu...
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Have them in circles
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Almost 90% of customer sentiment on loyalty programs is negative. Find out more in our latest report "Fixing the Cracks: Reinventing Loyalty Programs for the Digital Age" http://ow.ly/KMQ2E
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RESEARCH: "Ctrl-alt-del: Rebooting the Business Model for the Digital Age" http://ow.ly/KMSaY
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NEW RESEARCH: Fixing the Cracks: Reinventing Loyalty Programs for the Digital Age http://ow.ly/KMQ2D
Launching a loyalty program is expensive and it’s complex. In the US alone, companies spend a staggering $2 billion on loyalty programs every year. But does this translate into increased customer engagement? Research suggests the answer is “probably not”. The average household in the US has over 21 loyalty program memberships. But, the household only actively uses 44% of these. More than half of consumers in a 2013 survey admitted they had abando...
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5 Approaches to Reinvent your Business Model with Digital Technologies http://ow.ly/KwOYB
Our research with the MIT Sloan Management Review reveals that only 16% of organizations are leveraging digital technologies to develop new business models. Most organizations follow traditional approaches to innovation that focus on new products and services, rather than on business models. However, research suggests that the returns from traditional approaches have been diminishing with time. As Serguei Netessine, Professor at INSEAD Singapore ...
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How Can Organizations Reinvent their Business Models Using Digital Technologies? http://ow.ly/KwOYB
Our research with the MIT Sloan Management Review reveals that only 16% of organizations are leveraging digital technologies to develop new business models. Most organizations follow traditional approaches to innovation that focus on new products and services, rather than on business models. However, research suggests that the returns from traditional approaches have been diminishing with time. As Serguei Netessine, Professor at INSEAD Singapore ...
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The Digital Transformation Symphony: When IT and Business Play in Sync http://ow.ly/KwOYJ
Digital Masters, such as Starbucks, that leverage digital technologies effectively, differentiate themselves from their peers by consciously striving to build a close relationship between IT and the business. However, Digital Masters are exceptions. The IT-business relationship in most organizations is often a fractious relationship rather than a marriage of equals. Business teams often find the IT department’s high costs and long implementation ...
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Have them in circles
1,671 people
David Beranek's profile photo
Raj Kiran's profile photo
Bruno Pinho's profile photo
Dominik Katz's profile photo
vsnvamsi Nalabolu's profile photo
Jin Liew's profile photo
Alahyane mourad's profile photo
aleta fernandes's profile photo
Vijay Sable's profile photo
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Capgemini Consulting is the Global Strategy and Transformation Consulting brand of the Capgemini Group.
Introduction
Capgemini Consulting has a long history as the leader in transformation consulting, from our pioneering Business Transformation approach to our current focus on Digital Transformation.