Yes, you heard me right. Today, Google sucks. If I will say that about other technology companies -- Dell to Verizon -- I am honor-bound to say it about Google.
My third Chromebook died -- black screen -- and I received email on Monday 12/30 saying it had shipped. OK. But UPS said merely that a label was created; it hadn't shipped. So that email lied.
I just spent an hour going through Dell Hell with Google people with the first telling me it had not shipped, the second telling me it must have because a label was created, the third telling me it had not shipped, the fourth telling me it shipped while we were on the phone. Hmmmm.
I told them I am the Pixel's greatest evangelist and I'd write about this on Google+. I feel duty-bound to warn you about my tale. I paid a considerable premium for this machine to get quality, reliability, and service, which I am not getting.
I will be a week without a working machine. It pains me to tell you this.
I will confess looking at Macbook Airs.
1226 Two Church Lane, Forest, VA 24551
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