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Conway Services LLC
HVAC Contractor
Today 7:00 am – 4:00 pm
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Contact Information
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1220 Big Orange Rd Cordova, TN 38018
1220 Big Orange RoadUSTennessee38018
HVAC Contractor, PlumberToday 7:00 am – 4:00 pm
Monday 7:00 am – 7:00 pmTuesday 7:00 am – 7:00 pmWednesday 7:00 am – 7:00 pmThursday 7:00 am – 7:00 pmFriday 7:00 am – 7:00 pmSaturday 7:00 am – 4:00 pmSunday Closed
The Mid-South's Premier Heating, Cooling, Plumbing and Insulation Company. We're your neighborhood service company. Proudly serving the Mid-South for 25 years.
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Review Summary
307 reviews
5 star
283 reviews
4 star
17 reviews
3 star
2 reviews
2 star
1 review
1 star
4 reviews
"...Trane HVAC system 1-Conway installed Rinnai Tankless Hot Water heater."
"Great service, excellent work; you get what you pay for."
"10/23/2013 Jason O. was out today for our Comfort Club plumbing inspection."
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In their circles
1 person
Have them in circles
5 people
Good HVAC Contractor's profile photo
Bennie Stewart's profile photo
Gregg Thomas Towsley's profile photo
James Bowien's profile photo
Zeno Distribution Jobs's profile photo
All reviews
David Moulton
a week ago
2 stars and I haven't even experienced their technicians. I just want our AC units serviced! Scheduled, and then given some lame excuse about calling the wrong number (the previous home owner). The receptionist took my number and said she would pass to dispatch. I had to call back at 2pm the next day because again no call. I have been assured we are next on the list...we'll see...If there is any positive it will be finding a customer-service oriented company elsewhere.
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Response from the owner - in the last week
Mr. Moulton, I can assure you this is not how we does business. Please allow us the opportunity to speak with you regarding this situation. I will have a manager contact you as soon as possible.
Scott Moore
2 months ago
The whole service call experience from the young lady taking the call to the technician making the repair was painless. I've had multiple service calls over the last year and their attention to detail, professionalism, and outstanding customer service always amazes me. I've recommended them to peers at work and trust their service. Lance M (technician) diagnosed and repaired our issue quickly and arrived exactly when promised.
Jan Meister
3 weeks ago
Previous owner of home used Conway and left paperwork praising the company - totally agree. Professional from start to finish. Cardelle checked & explained everything before starting. He was courteous and pleasant to work with. He is a wonderful representative for this company! A+++
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Courtney Leon
in the last week
We had a great experience with Conway when they repaired our hot water heater. The repairman (Fred) was very nice and professional and gave helpful guidance. We are very pleased with our service and will use them again.
Response from the owner - in the last week
Courtney, thank you for sharing your review! We certainly appreciate you welcoming us into your home, and we will pass your kind comments along. Should you need further assistance, now or in the future, please don't hesitate to call us directly at 384-3511. Thanks, again!
Jeffrey ttt
in the last week
Marcus A. was incredible and extremely professional and helpful. We had several problems over several days and Marcus was here every day in 120 degree attic. He made us feel that everything would be taken care of no matter what and moved his other appointments around to make sure we were taken care of first after having some difficulties with our system. Two enthusiastic thumbs up for Marcus. Thank you Conway and you should be very comfortable with him being the face of the company when in front of clients.
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Response from the owner - in the last week
Thanks for your review! As a 100% Customer Satisfaction company, we love to hear what our customers are saying about our services. We certainly appreciate your kind comments on Marcus, and will be sure to pass them along. If we can be of any further assistance to you, please don't hesitate to call us directly at 384-3511.
Robert Hill
a month ago
The people at Conway Services are awesome! From the operator's who answered the phone, to the technician (Lance McMillan), who repaired my air conditioner. Lance was very polite and professional. It turned out that the motor on my indoor unit burned out. Lance came out after hours and diagnosed the problem accurately and quickly. He went out of his way to get the new motor installed in the least amount of time possible. He explained what he doing and why. He was very patient and helpful. Thank you very much for your professionalism and quick response!
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james mckee
5 months ago
Two great experiences lately with Conway Service's plumbers. They went out of their way to do everything right and give me their best advice. No pressure; just honesty with a smile. I've had problems with other H, AC, and Plumbing companies in Memphis for years. In Conway, I can trust. Also, the women I talk to in the office are the best. All in all, I would say that Conway is the most professional company of its kind in the area.
Kerri Ramage
in the last week
Trey A. serviced my air/heating system today with the upmost respect. He showed great customer service, professionalism and respect to me, as a customer. He also informed me instead of "selling" me (very refreshing). He showed and explained the deficiencies in my system whereas, other companies simply fix the obvious and leave. He was very friendly and informative- a great asset to your company! I also have to commend Lisa, the dispatcher. I spoke with Lisa after talking with a rather rude male dispatcher. She worked me in within an hour of calling and was extremely nice and understanding!
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