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Shipra Tewari
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Every time you suppress some part of yourself or allow others to play you small, you are in essence ignoring the owner’s manual your creator gave you and destroying your design.

— Oprah Winfrey

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This is so funny. The guy in Photo #3 is positively scared :-)

What does #SocialMedia mean to an organization? To its business bottom line, its customers, its employees & stakeholders?

Is social truly a new concept? Something that only the new Facebook generation ‘gets’ - and who have managed to hold companies at ransom for the elusive ‘engagement rate’ that may or may not contribute to a businesses bottom line?

Or is it an old concept in a new avatar? After all, Social Media is(are) a collection of channels or vehicles that deliver messages. Messages that win attention. Messages that lead to sales. And messages that improve customer-employee relationships.

So maybe what we really seek to build our businesses on is not #socialmedia , but simply - #Social .

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#hilarious customer service wisdom

#eyeopening Hidden costs of socialmedia via @ContentFac&@60SecondTweets

5 reasons why #customerservice teams are avoiding customers on social media Myths debunked #marketing #brands

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Ignoring your Linkedin profile lately? Here are 4.7 million reasons why you shouldn't be #smallbusiness #infographic

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Analysis of consumer emotions on #socialmedia offers pointers for brands on managing customer service thru this channel

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Another learning for brands using #socialmedia for #customerservice. Not cool nor profitable to ignore customer tweets.
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