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Northwest Regional Library
Public Library
Today 9AM–5PM
Contact Information
16089 N Bullard Ave Surprise, AZ 85374
16089 North Bullard AvenueUSArizonaSurprise85374
Public LibraryToday 9AM–5PM
Saturday 9AM–5PMSunday 9AM–5PMMonday 9AM–8PMTuesday 9AM–8PMWednesday 9AM–8PMThursday 9AM–8PMFriday 9AM–5PM
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Review Summary
16 reviews
5 star
11 reviews
4 star
2 reviews
3 star
1 review
2 star
No reviews
1 star
2 reviews
"Beautiful views of the neighboring lake and park."
"Staff has always been extremely courteous and helpful to me!"
"So, we sat in the "teen" section."
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Keith J.'s profile photo
Keith J.
2 months ago
Have used this library over a.number of years. Staff has always been extremely courteous and helpful to me! Never experiened any problem or rudeness from staff. The only problem I ever had was quickly resolved . That was a small fine for failure to pick up requested outside video. When I showed that no notification ever came to my cell phone by call history, it was reversed. This fine is standard procedure for other libraries also! No other problems ever encountered by us over the last 5 years. Library setting is beautiful ,range of available materials is excellent, and borrowing technology is far in advance to what I experienced at libraries outside Maricopa County and outside of Arizona. This is a First Class Modern Library. Again, staff has been very helpful and courteous to us every time we used the library . Perhaps, someone was just having a bad day regarding the rudeness complaint by another reviewer. I never experienced that problem.
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Kevin McFarlin's profile photo
Kevin McFarlin
3 months ago
Extremely friendly, helpful, knowledgeable staff. Beautiful views of the neighboring lake and park. This library is an excellent example of what makes Surprise a wonderful place to live!
Ruthanne Sanders's profile photo
Ruthanne Sanders
a year ago
someone mentioned the staff not wanting to help. I use this library quite a bit and never have experienced this. The staff has always been more than helpful. The library emails me to let me know if something is coming due. Libraries are louder than I like now because people think it is ok to use their cell phones, talk loudly and play games loudly, and this library is no exception to this. In summary, all I can say is this library and the people who work there are wonderful.
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Richard Nicholson
5 months ago
Very helpful.
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Veronica Ramos
5 months ago
Rude! I used this location to tutor some of my students. Recently, I was tutoring a student and we had no where to sit. So, we sat in the "teen" section. We were told in a VERY rude manner (including my students grandfather) that we were NOT allowed to sit in this section. Mind you, we were not even making noise, simple writing and doing math. (There were teens sitting in the section speaking, laughing loudly and rudely) We then told the librarian that there weren'tt any tables nor chairs to sit and work because they were taken. She then told us to " figure it out and to move now!". Wow. Very rude. Don't sit in the teen area!
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Iam H
a month ago
What a fantastic resource!! I have taken my children here since the beginning.
Mandy W
4 years ago
As a library goes, this is a good one, it has all the books you are likely to want or need and if they dont have it here, usually the Maricopa Library system has one in stock for you to order. The same with the DVD selection. However, the majority (with the odd exception) of the staff seem to have 'governmental' attitudes and seem to find things too much of a bother for them, in effect making them 'jobs worths' kind of people. You ask them a question and if it means them getting off their behinds, they are not too impressed and look at you like you are the dirt under their shoes. I hate having to go to the counter and deal with any of them, to be honest.
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A Google User
4 years ago
This library though nice is dishonest. Even after returning books you are charged late fees. This would be fine if they would actually tell you. NO letters, NO phone calls, NOTHING. They just take back the books and turn you over to COLLECTIONS. So.... Yes this is a nice place to check out books, BUT it is also a nice place to quietly hurt your credit. Be careful if you have a late charge. Even ONE.