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Parrot AR.Drone 2.0
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Parrot AR.Drone 2.0 GPS Edition soon available, watch the video and make up your mind!
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Airwolf
 
The AR.DRONE 2.0 has no usable memory. It technically has a ROM but that's for it's operation. You can't access it. The GPS unit has 4 GB memory to save videos and pictures and flight data.
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Parrot AR.Drone 2.0

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Holidays are over...
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Drone Nature Flight of Beautiful Lithia Springs  Ga
Watch:  https://www.youtube.com/watch?v=HD6aa4lS_2I
Enjoy and share
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Parrot AR.Drone 2.0

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AR.Drone Academy iOS open beta
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I do trust your brand but let's experience the bad service provided by HK office!!! Actually nothing was done by this guy but he claimed he helped!!!

From: Gary Lo <gary.lo@parrot.com>
Date: 2015年2月27日 下午12:32:27 [GMT+8]
To: Edward Fung <edward.fung@parrot.com>
Cc: techsupport.hk <techsupport.hk@parrot.com>
Subject: RE: [Technical contact: Product return process with ARDrone 2.0]

Hi Lily,

I recalled of this case, it was me served you instead of Edward, please don’t mix up. I recalled that I tested it in front of you to fly through the corridor without problem. I suspected it was firmware or setting problem, I updated and reset the Drone and returned it to you immediately to avoid you to come back to pickup by the other day. Please let me know which time slot you will be available to visit us, I will see if I can stay longer to take care of your case personally.


Regards,
gary
Parrot Asia Pacific Ltd.

Sent: Friday, February 27, 2015 10:47 AM
To: Gary Lo
Cc: techsupport.hk
Subject: Re: [Technical contact: Product return process with ARDrone 2.0]

Dear Gary,

Happy CNY and wish you good health, good luck and prosperity!

We never got it repaired as ur staff Edward claimed the drone was completely fine!
You can look up the email I sent previously with the videos, the drone just flew horizontally even we did the flat trim! However, when I bought the drone to let Edward check, the drone didn't flew horizontally but it was just drifting around in the air within the small closed area inside of ur office (entrance area).

What was the service order all about?? What Edward did was just giving me a small piece of tape to stick back the broken hull without leaving the drone for any repair!

Since then we tried it once but still couldn't fly properly and it kept on disconnecting the wifi connection! We never tried flying the drone until early Feb and the drone got even worse that it totally lost balance!

We are totally disappointed with your service and the quality of the drone! I found that the repair servicing staff was reluctant to help and we got no way to complain or even got the drone fixed due to the unfriendly office hour! There's no service center whatsoever and no warranty or anything!
We do look for a pick up of our drone for repair or replace a new one that can really work without the customers going through all the hassles for going back and forth for repair and pick up! Please record the flying condition before the pick up to ensure everything would be fixed properly! I did take a day off just to bring the drone for fix up but it was your staff that drove me away and claimed the drone was completely fine!!!

If we do not receive any favorable response from your side by 3 Mar 2015, we will complain to the consumer council and report to the media and send out all these communications to all sorts of social media!

Thanks and Regards,
Lily Ann

Sent from my iPhone

On 2015年2月27日, at 上午9:45, Gary Lo <gary.lo@parrot.com> wrote:

Hi Jacko,

I found your service order attached, it seems that the drone had crashed badly cause the propeller and gear damaged, we did repaired it without charge. Any surely we did test it after repairing, confirm it’s normal before returning to you. Anyway, please bring the drone to us to have a check again:

Parrot Asia Pacific Ltd.
Suite 930, Ocean Centre
5 Canton Road, Tsimshatsui
Kowloon, Hong Kong
Service hours:
Monday to Friday : 0900 – 1800 (lunch hour : 13:0014:00)
Tel : +852 2247 9930


Regards,
gary
Parrot Asia Pacific Ltd.

Sent: Thursday, February 26, 2015 9:56 PM
To: Gary Lo
Cc: techsupport.hk; Lily Ann Wong
Subject: Re: [Technical contact: Product return process with ARDrone 2.0]

Hi Gary,

Thanks for your prompt reply. I purchased the AR Drone 2.0 EE BU 050655 from ToysRus in City Plaza of TaiKooShing on 25 October and brought it to your colleague of Edward for inspection on 24 November last year. The defect is that one of the captioned AR Drone's wing has absolutely out of balance since I purchased so caused the Drone can't fly normally as I stipulated into your official website already. It doesn't make sense and I won't be able to take a day-off to bring the Drone to your office again. Please arrange whether I drop-off at ToysRus to send it back to you or replacement instead?

Thanks and Regards,
Jacko

Sent from my iPhone

On 23 Feb, 2015, at 10:43 am, Gary Lo <gary.lo@parrot.com> wrote:

Hi Jacko,

This is gary, Technical Support Manager of Parrot Asia Pacific Ltd. May I know what’s the exact problem with your AR Drone 2.0? When did you take in to our office in Hong Kong and any service number that assigned? Anyway, please bring it our office below again, we will check completely and assure that your AR Drone will be working well.

Parrot Asia Pacific Ltd.
Suite 930, Ocean Centre
5 Canton Road, Tsimshatsui
Kowloon, Hong Kong
Service hours:
Monday to Friday : 0900 – 1800 (lunch hour : 13:0014:00)
Tel : +852 2247 9930


Regards,
gary
Parrot Asia Pacific Ltd.

From: delivery@critsend.com [mailto:delivery@critsend.com] On Behalf Of Parrot Web Site
Sent: Thursday, February 19, 2015 11:58 AM
To: techsupport.hk
Subject: [Technical contact: Product return process with ARDrone 2.0]

Country: Hong Kong SAR
User type: Individual
Parrot product: ARDrone 2.0
Software version: 2.4.8
Software language:
Purchase date: 25-10-2014
Serial number:
Mobile phone: Apple iPhone 5
Request purpose: Product return process
Message:

I am writing to complain that my newly purchased AR Drone has never operated normally and is already out of order from the first day I bought. Then I took a day-off to get it inspect at Hong Kong office but still can't work. I am so frustured how a newly purchased product like this. No trial allowed when purchase, no warranty when the defect occurred and no after sales service for even fixing the problem. Please give me a written reply upon receiving this complaint letter within 7 days and I will reserve the right to further escalate such problem further up.
<01213-drone.xls>
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Parrot AR.Drone 2.0

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Parrot AR.Drone 2.0

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AR.Drone 2.0 flying at RED ARROWS hangar! #RoyalAirForce #RedArrows Video http://youtu.be/VqBAaw3CBp8
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Parrot AR.Drone 2.0

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AR.Drone 2.0 hovering nicely.
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In a good way
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Have them in circles
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Parrot AR.Drone 2.0

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AR.Drone loves Concorde!
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I do trust your brand but let's experience the bad service provided by HK office!!! Actually nothing was done by this guy but he claimed he helped!!!

From: Gary Lo <gary.lo@parrot.com>
Date: 2015年2月27日 下午12:32:27 [GMT+8]
To: Edward Fung <edward.fung@parrot.com>
Cc: techsupport.hk <techsupport.hk@parrot.com>
Subject: RE: [Technical contact: Product return process with ARDrone 2.0]

Hi Lily,

I recalled of this case, it was me served you instead of Edward, please don’t mix up. I recalled that I tested it in front of you to fly through the corridor without problem. I suspected it was firmware or setting problem, I updated and reset the Drone and returned it to you immediately to avoid you to come back to pickup by the other day. Please let me know which time slot you will be available to visit us, I will see if I can stay longer to take care of your case personally.


Regards,
gary
Parrot Asia Pacific Ltd.

Sent: Friday, February 27, 2015 10:47 AM
To: Gary Lo
Cc: techsupport.hk
Subject: Re: [Technical contact: Product return process with ARDrone 2.0]

Dear Gary,

Happy CNY and wish you good health, good luck and prosperity!

We never got it repaired as ur staff Edward claimed the drone was completely fine!
You can look up the email I sent previously with the videos, the drone just flew horizontally even we did the flat trim! However, when I bought the drone to let Edward check, the drone didn't flew horizontally but it was just drifting around in the air within the small closed area inside of ur office (entrance area).

What was the service order all about?? What Edward did was just giving me a small piece of tape to stick back the broken hull without leaving the drone for any repair!

Since then we tried it once but still couldn't fly properly and it kept on disconnecting the wifi connection! We never tried flying the drone until early Feb and the drone got even worse that it totally lost balance!

We are totally disappointed with your service and the quality of the drone! I found that the repair servicing staff was reluctant to help and we got no way to complain or even got the drone fixed due to the unfriendly office hour! There's no service center whatsoever and no warranty or anything!
We do look for a pick up of our drone for repair or replace a new one that can really work without the customers going through all the hassles for going back and forth for repair and pick up! Please record the flying condition before the pick up to ensure everything would be fixed properly! I did take a day off just to bring the drone for fix up but it was your staff that drove me away and claimed the drone was completely fine!!!

If we do not receive any favorable response from your side by 3 Mar 2015, we will complain to the consumer council and report to the media and send out all these communications to all sorts of social media!

Thanks and Regards,
Lily Ann

Sent from my iPhone

On 2015年2月27日, at 上午9:45, Gary Lo <gary.lo@parrot.com> wrote:

Hi Jacko,

I found your service order attached, it seems that the drone had crashed badly cause the propeller and gear damaged, we did repaired it without charge. Any surely we did test it after repairing, confirm it’s normal before returning to you. Anyway, please bring the drone to us to have a check again:

Parrot Asia Pacific Ltd.
Suite 930, Ocean Centre
5 Canton Road, Tsimshatsui
Kowloon, Hong Kong
Service hours:
Monday to Friday : 0900 – 1800 (lunch hour : 13:0014:00)
Tel : +852 2247 9930


Regards,
gary
Parrot Asia Pacific Ltd.

Sent: Thursday, February 26, 2015 9:56 PM
To: Gary Lo
Cc: techsupport.hk; Lily Ann Wong
Subject: Re: [Technical contact: Product return process with ARDrone 2.0]

Hi Gary,

Thanks for your prompt reply. I purchased the AR Drone 2.0 EE BU 050655 from ToysRus in City Plaza of TaiKooShing on 25 October and brought it to your colleague of Edward for inspection on 24 November last year. The defect is that one of the captioned AR Drone's wing has absolutely out of balance since I purchased so caused the Drone can't fly normally as I stipulated into your official website already. It doesn't make sense and I won't be able to take a day-off to bring the Drone to your office again. Please arrange whether I drop-off at ToysRus to send it back to you or replacement instead?

Thanks and Regards,
Jacko

Sent from my iPhone

On 23 Feb, 2015, at 10:43 am, Gary Lo <gary.lo@parrot.com> wrote:

Hi Jacko,

This is gary, Technical Support Manager of Parrot Asia Pacific Ltd. May I know what’s the exact problem with your AR Drone 2.0? When did you take in to our office in Hong Kong and any service number that assigned? Anyway, please bring it our office below again, we will check completely and assure that your AR Drone will be working well.

Parrot Asia Pacific Ltd.
Suite 930, Ocean Centre
5 Canton Road, Tsimshatsui
Kowloon, Hong Kong
Service hours:
Monday to Friday : 0900 – 1800 (lunch hour : 13:0014:00)
Tel : +852 2247 9930


Regards,
gary
Parrot Asia Pacific Ltd.

From: delivery@critsend.com [mailto:delivery@critsend.com] On Behalf Of Parrot Web Site
Sent: Thursday, February 19, 2015 11:58 AM
To: techsupport.hk
Subject: [Technical contact: Product return process with ARDrone 2.0]

Country: Hong Kong SAR
User type: Individual
Parrot product: ARDrone 2.0
Software version: 2.4.8
Software language:
Purchase date: 25-10-2014
Serial number:
Mobile phone: Apple iPhone 5
Request purpose: Product return process
Message:

I am writing to complain that my newly purchased AR Drone has never operated normally and is already out of order from the first day I bought. Then I took a day-off to get it inspect at Hong Kong office but still can't work. I am so frustured how a newly purchased product like this. No trial allowed when purchase, no warranty when the defect occurred and no after sales service for even fixing the problem. Please give me a written reply upon receiving this complaint letter within 7 days and I will reserve the right to further escalate such problem further up.
<01213-drone.xls>
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Parrot AR.Drone 2.0

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Just flying...
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Juan Segura's profile photoMátyás Pituk's profile photoRalph Lavelle's profile photoAntonio Souza's profile photo
4 comments
 
Ooh, an iPad screen?
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Parrot AR.Drone 2.0

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Are you ready for AR.Freeflight 2.1 open Beta on iOS today?
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14 comments
 
I do trust your brand but let's experience the bad service provided by HK office!!! Actually nothing was done by this guy but he claimed he helped!!!

From: Gary Lo <gary.lo@parrot.com>
Date: 2015年2月27日 下午12:32:27 [GMT+8]
To: Edward Fung <edward.fung@parrot.com>
Cc: techsupport.hk <techsupport.hk@parrot.com>
Subject: RE: [Technical contact: Product return process with ARDrone 2.0]

Hi Lily,

I recalled of this case, it was me served you instead of Edward, please don’t mix up. I recalled that I tested it in front of you to fly through the corridor without problem. I suspected it was firmware or setting problem, I updated and reset the Drone and returned it to you immediately to avoid you to come back to pickup by the other day. Please let me know which time slot you will be available to visit us, I will see if I can stay longer to take care of your case personally.


Regards,
gary
Parrot Asia Pacific Ltd.

Sent: Friday, February 27, 2015 10:47 AM
To: Gary Lo
Cc: techsupport.hk
Subject: Re: [Technical contact: Product return process with ARDrone 2.0]

Dear Gary,

Happy CNY and wish you good health, good luck and prosperity!

We never got it repaired as ur staff Edward claimed the drone was completely fine!
You can look up the email I sent previously with the videos, the drone just flew horizontally even we did the flat trim! However, when I bought the drone to let Edward check, the drone didn't flew horizontally but it was just drifting around in the air within the small closed area inside of ur office (entrance area).

What was the service order all about?? What Edward did was just giving me a small piece of tape to stick back the broken hull without leaving the drone for any repair!

Since then we tried it once but still couldn't fly properly and it kept on disconnecting the wifi connection! We never tried flying the drone until early Feb and the drone got even worse that it totally lost balance!

We are totally disappointed with your service and the quality of the drone! I found that the repair servicing staff was reluctant to help and we got no way to complain or even got the drone fixed due to the unfriendly office hour! There's no service center whatsoever and no warranty or anything!
We do look for a pick up of our drone for repair or replace a new one that can really work without the customers going through all the hassles for going back and forth for repair and pick up! Please record the flying condition before the pick up to ensure everything would be fixed properly! I did take a day off just to bring the drone for fix up but it was your staff that drove me away and claimed the drone was completely fine!!!

If we do not receive any favorable response from your side by 3 Mar 2015, we will complain to the consumer council and report to the media and send out all these communications to all sorts of social media!

Thanks and Regards,
Lily Ann

Sent from my iPhone

On 2015年2月27日, at 上午9:45, Gary Lo <gary.lo@parrot.com> wrote:

Hi Jacko,

I found your service order attached, it seems that the drone had crashed badly cause the propeller and gear damaged, we did repaired it without charge. Any surely we did test it after repairing, confirm it’s normal before returning to you. Anyway, please bring the drone to us to have a check again:

Parrot Asia Pacific Ltd.
Suite 930, Ocean Centre
5 Canton Road, Tsimshatsui
Kowloon, Hong Kong
Service hours:
Monday to Friday : 0900 – 1800 (lunch hour : 13:00 – 14:00)
Tel : +852 2247 9930


Regards,
gary
Parrot Asia Pacific Ltd.

Sent: Thursday, February 26, 2015 9:56 PM
To: Gary Lo
Cc: techsupport.hk; Lily Ann Wong
Subject: Re: [Technical contact: Product return process with ARDrone 2.0]

Hi Gary,

Thanks for your prompt reply. I purchased the AR Drone 2.0 EE BU 050655 from ToysRus in City Plaza of TaiKooShing on 25 October and brought it to your colleague of Edward for inspection on 24 November last year. The defect is that one of the captioned AR Drone's wing has absolutely out of balance since I purchased so caused the Drone can't fly normally as I stipulated into your official website already. It doesn't make sense and I won't be able to take a day-off to bring the Drone to your office again. Please arrange whether I drop-off at ToysRus to send it back to you or replacement instead?

Thanks and Regards,
Jacko

Sent from my iPhone

On 23 Feb, 2015, at 10:43 am, Gary Lo <gary.lo@parrot.com> wrote:

Hi Jacko,

This is gary, Technical Support Manager of Parrot Asia Pacific Ltd. May I know what’s the exact problem with your AR Drone 2.0? When did you take in to our office in Hong Kong and any service number that assigned? Anyway, please bring it our office below again, we will check completely and assure that your AR Drone will be working well.

Parrot Asia Pacific Ltd.
Suite 930, Ocean Centre
5 Canton Road, Tsimshatsui
Kowloon, Hong Kong
Service hours:
Monday to Friday : 0900 – 1800 (lunch hour : 13:00 – 14:00)
Tel : +852 2247 9930


Regards,
gary
Parrot Asia Pacific Ltd.

From: delivery@critsend.com [mailto:delivery@critsend.com] On Behalf Of Parrot Web Site
Sent: Thursday, February 19, 2015 11:58 AM
To: techsupport.hk
Subject: [Technical contact: Product return process with ARDrone 2.0]

Country: Hong Kong SAR
User type: Individual
Parrot product: ARDrone 2.0
Software version: 2.4.8
Software language:
Purchase date: 25-10-2014
Serial number:
Mobile phone: Apple iPhone 5
Request purpose: Product return process
Message:

I am writing to complain that my newly purchased AR Drone has never operated normally and is already out of order from the first day I bought. Then I took a day-off to get it inspect at Hong Kong office but still can't work. I am so frustured how a newly purchased product like this. No trial allowed when purchase, no warranty when the defect occurred and no after sales service for even fixing the problem. Please give me a written reply upon receiving this complaint letter within 7 days and I will reserve the right to further escalate such problem further up.
<01213-drone.xls>
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Parrot AR.Drone 2.0

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Need to repair you AR.Drone 2.0?
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Thanks GREAT +Parrot AR.Drone 2.0
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Parrot AR.Drone 2.0

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AR.Drone 2.0 Best Of User Videos #1  
http://youtu.be/caiyHSTK1j0
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Parrot AR.Drone 2.0

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AR.Drone YouTube official channel
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Story
Tagline
Fly and record in HD with Parrot AR.Drone 2.0
Introduction
Parrot AR.Drone, the first quadricopter piloted by Wi-Fi using augmented reality and piloted with iPhone and iPad, with Android devices or with Windows 8!