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Gregory Ciotti
Works at Help Scout
Lives in United States
3,517 followers
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Gregory Ciotti

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Music is regarded as one of the triumphs of human creativity. But does music itself help one to create?
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Gregory Ciotti

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There’s great power in wielding a few choice words. But if you’re looking for a way to make hard work easy, you won’t find it in writing. It takes dedication, education, and, most important, “giving a damn.”
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Gregory Ciotti

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A problem well stated is a problem half-solved... but getting there is harder than you think.
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Gregory Ciotti

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Hey friends! Excited to announce that +Help Scout has raised $6m. Our CEO Nick Francis explains why here, great read:

https://medium.com/@nickfrancis/help-scout-has-raised-6m-a0bb780c9337
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Gregory Ciotti

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Treating user onboarding as a shippable feature is fundamentally the same as saying, “We’re finally going to ship Support in Q2. We really think we nailed it this time!”

So. True.

http://www.helpscout.net/blog/onboarding-new-users/
I've spoken to many companies about their onboarding experiences, and I often hear them enthusiastically tell me that they finally got onboarding on their roadmap and plan to roll it out soon. I cringe a bit when I hear this. Weird, right? For someone who is way into user onboarding, ...
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Gregory Ciotti

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Check out the latest Product Hunt Toolkit (4) and if you want to support +Help Scout, give us a quick vote. Every one counts!

http://www.producthunt.com/e/startup-toolkit-4
Fantastic tools and services for startups, discounted for product hunters
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Gregory Ciotti

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5 hidden dangers of a fast-growing blog

1. You'll hit a publishing plateau (and be forced to publish more)
2. You'll outgrow your previous design
3. You'll run out of time to do the work required for insight (see #1)
4. You'll underestimate the commitment to guest authors
5. You'll lose track of your writing's direction

Help Scout hit 2 million visitors last year, and I'll be making sure we avoid these pitfalls.

http://www.gregoryciotti.com/growing-company-blog/
Are you making these common mistakes running your company's blog?
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Gregory Ciotti

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Here's how we built our newsletter Welcome Series from scratch.
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Gregory Ciotti

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We use the Swedish tradition of "Fika" to help stay connected as a remote team. It's a quick break with someone from the team -- coffee and pastries are not required, but recommended!

Find out more: http://hlp.sc/1Mie0vJ
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If you like this quote, I think you'll enjoy the full post:

http://www.gregoryciotti.com/books-on-writing/
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Three years at Help Scout has led to many conversations with talented support managers. In this time, I’ve noticed recurring traits that all of the best teams seem to have in common. Here are the 15 things your team must cultivate on the road to world-class service.
Kind words are worth much and cost little. This creates opportunity: when you can't out-spend the competition, the solution is to out-support them. When customer support is given the credence it deserves, only then do companies get to see what “word of mouth” is all about.
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Gregory Ciotti

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The mission at Help Scout is to help provide better customer experiences. Tools and training, not one or the other.

http://www.helpscout.net/blog/company-blog/
Writing is valuable. You give voice to your team, help to your customers, and benefit by getting thoughts to page: writing doesn't just transfer ideas, it creates them. At Help Scout, we've always viewed “content” as another avenue to help customers get the results they need.
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People
Have him in circles
3,517 people
Jimmy Hancock's profile photo
Matt Langan's profile photo
Ernestas Vinskus's profile photo
Ednalyn Maneri's profile photo
Manpreet Singh's profile photo
Mina Shah's profile photo
Kenneth Joe Cleetus's profile photo
Andrew Skelly's profile photo
Randal Lovelace's profile photo
Work
Occupation
Marketing
Skills
Cooking up crazy mad delights.
Employment
  • Help Scout
    2012 - present
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Gender
Male
Story
Tagline
Dropping science like a kid from Catholic school.
Introduction
Gregory Ciotti
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Currently
United States
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