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Gregory Ciotti
Works at Help Scout
Lives in United States
3,556 followers
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Gregory Ciotti

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Illustrations are much more than digital decor. Individually, they reinforce and even further develop important points in a piece of writing; collectively, they coalesce to form your brand’s visual fingerprint.
Best practices for creating digital illustrations that reflect your brand identity.
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Gregory Ciotti

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The 2016 Customer Support Salary Study — an annual survey and report on customer support compensation across companies, industries and the world.
An annual survey on customer support salaries across companies, industries and the world.
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Gregory Ciotti

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Great post by our support lead, Justin: "Your support team may well know more about what customers are struggling with than the people building the product, and it will negatively affect development if they’re stranded without a means of regularly sharing feedback with the product team. A fierce commitment to gathering, organizing, and sharing feedback plays an important role in pushing your business forward."
Here’s a look at how we use content to support and improve our product launches.
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‘Tis the season for giving, so our product marketer Mo wrote up a quick guide on using GIFs to improve support.
GIFs are good for more than a quick laugh—they’re also an effective tool to deliver great support.
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Some concise and helpful advice on dealing with blank page syndrome.
Understanding what holds you back from getting started will make you more productive.
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Elizabeth Tobey, Director of Community Management at Tumblr, has spent the past decade running support, community, marketing, and PR teams.

She believes they’re all connected—in this post, she explains why: http://www.helpscout.net/blog/connected-teams/
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Gregory Ciotti

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When you can't give customers what they want, perception can make all the difference: https://www.helpscout.net/blog/customer-perception/
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The quality of your customer support will never exceed the quality of the people who provide it. Download +Help Scout's new book on how to build the best support team around!
This free guide is filled with advice on hiring a great support team for your business.
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Contrarian advice from David Ogilvy, "The Father of Advertising," on leading creative teams.
A true leader is one who inspires loyalty with no regard to rank or position.
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“Grit is stamina. Grit is sticking with your future day in and day out – not just for the week, not just for the month, but for years. Grit is living life like it’s a marathon, not a sprint.”
Understanding the psychology behind setting and meeting goals will help you focus on what matters and improve productivity.
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Sooo catchy.
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"Growth can be purchased, and therein lies the problem."
All too often, fast growth means putting a business’s long-term success at risk.
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People
Have him in circles
3,556 people
Smriti Chawla's profile photo
Peter Anderson's profile photo
Jay Zoney's profile photo
Terri Schepps's profile photo
Erica Stone's profile photo
Arash Enayati's profile photo
Moovd's profile photo
Kevin Perry's profile photo
Elena Nnn's profile photo
Work
Occupation
Marketing
Skills
Cooking up crazy mad delights.
Employment
  • Help Scout
    2012 - present
Basic Information
Gender
Male
Story
Tagline
Dropping science like a kid from Catholic school.
Introduction
Gregory Ciotti
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
United States
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