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Gregory Ciotti
Works at Help Scout
Lives in United States
3,492 followers
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Gregory Ciotti

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A problem well stated is a problem half-solved... but getting there is harder than you think.
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If you like this quote, I think you'll enjoy the full post:

http://www.gregoryciotti.com/books-on-writing/
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Gregory Ciotti

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Three years at Help Scout has led to many conversations with talented support managers. In this time, I’ve noticed recurring traits that all of the best teams seem to have in common. Here are the 15 things your team must cultivate on the road to world-class service.
Kind words are worth much and cost little. This creates opportunity: when you can't out-spend the competition, the solution is to out-support them. When customer support is given the credence it deserves, only then do companies get to see what “word of mouth” is all about.
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The mission at Help Scout is to help provide better customer experiences. Tools and training, not one or the other.

http://www.helpscout.net/blog/company-blog/
Writing is valuable. You give voice to your team, help to your customers, and benefit by getting thoughts to page: writing doesn't just transfer ideas, it creates them. At Help Scout, we've always viewed “content” as another avenue to help customers get the results they need.
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Gregory Ciotti

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Movement always ends up beating meditation. There's a ceiling to learning that can only be overcome by doing.
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Gregory Ciotti

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When done right, consistency cultivates something that’s repeatable, not repetitive.

http://www.sparringmind.com/benefits-of-consistency/
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Gregory Ciotti

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Academic writing in a nutshell.

Writing is valuable, so remember folks: Brevity. Soul. Wit.

http://www.gregoryciotti.com/business-writing-tips/
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Gregory Ciotti

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Hey friends! Excited to announce that +Help Scout has raised $6m. Our CEO Nick Francis explains why here, great read:

https://medium.com/@nickfrancis/help-scout-has-raised-6m-a0bb780c9337
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Gregory Ciotti

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Treating user onboarding as a shippable feature is fundamentally the same as saying, “We’re finally going to ship Support in Q2. We really think we nailed it this time!”

So. True.

http://www.helpscout.net/blog/onboarding-new-users/
I've spoken to many companies about their onboarding experiences, and I often hear them enthusiastically tell me that they finally got onboarding on their roadmap and plan to roll it out soon. I cringe a bit when I hear this. Weird, right? For someone who is way into user onboarding, ...
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Gregory Ciotti

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Check out the latest Product Hunt Toolkit (4) and if you want to support +Help Scout, give us a quick vote. Every one counts!

http://www.producthunt.com/e/startup-toolkit-4
Fantastic tools and services for startups, discounted for product hunters
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5 hidden dangers of a fast-growing blog

1. You'll hit a publishing plateau (and be forced to publish more)
2. You'll outgrow your previous design
3. You'll run out of time to do the work required for insight (see #1)
4. You'll underestimate the commitment to guest authors
5. You'll lose track of your writing's direction

Help Scout hit 2 million visitors last year, and I'll be making sure we avoid these pitfalls.

http://www.gregoryciotti.com/growing-company-blog/
Are you making these common mistakes running your company's blog?
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Gregory Ciotti

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Help Scout saw some major product improvements this year. The Help Scout blog also saw 2 million unique visitors:

http://www.helpscout.net/blog/2014-help-scout-review/
What a busy year it has been at Help Scout! We launched a ton of new features, doubled the team headcount, and published more than 50 original essays right here on the blog. It is my hope that you, our customers and readers, were the primary benefactors of the work.
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Have him in circles
3,492 people
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Work
Occupation
Marketing
Skills
Cooking up crazy mad delights.
Employment
  • Help Scout
    2012 - present
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Gender
Male
Story
Tagline
Dropping science like a kid from Catholic school.
Introduction
Gregory Ciotti
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
United States
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