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Works at Help Scout
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The quality of your customer support will never exceed the quality of the people who provide it. Download's new book on how to build the best support team around!
Contrarian advice from David Ogilvy, "The Father of Advertising," on leading creative teams.
“Grit is stamina. Grit is sticking with your future day in and day out – not just for the week, not just for the month, but for years. Grit is living life like it’s a marathon, not a sprint.”
Great post by our support lead, Justin: "Your support team may well know more about what customers are struggling with than the people building the product, and it will negatively affect development if they’re stranded without a means of regularly sharing feedback with the product team. A fierce commitment to gathering, organizing, and sharing feedback plays an important role in pushing your business forward."
Cooking up crazy mad delights.
- Help Scout2012 - present