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Barry Jenner
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MSA Consulting - Transport Industry Business Consultants
MSA Consulting - Transport Industry Business Consultants

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Thought Leadership on customer profitability
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Alex Ferguson Lessons for road transport businesses
Great article in October 2013 Harvard Business Review.
Ferguson was enormously successful and lessons are:
Start with the Foundation - He modernized United's Youth program.

Dare to Rebuild Your Team - Even in times of great success he worked to rebuild his team.

Set High Standards - and Hold Everyone to Them  - Adversity gave him a senses of determination that shaped his life. He made up his mind that he would never give in.

Never, Ever Cede Control - "You can't lose control - not when you are dealing with 30 top professionals who are all millionaires." Responding quickly before situations get out of hand may be equally important to maintaining control.

Match the Message to the Moment - He worked hard to tailor his words to the situation. "When reprimands were important I would do it right after the game. I wouldn't wait wait until Monday. I'd do it, and it was finished."

Prepare to Win - An underlying signal that you are never quite satisfied with where you are and are constantly looking for ways to improve."

Rely on the Power of Observation - He increasingly delegated training sessions to assistant coaches but he was always present and he watched.

Never Stop Adapting - "I believe that you control change by accepting it. That also means having confidence in the people you hire."

Can transport companies get one take away from each of the above?

Why not write down one action to take on each?

Put those actions into your One Page Plan. 
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great new idea for the #road #transport #businesses  
Innovative Idea
Innovative Idea
msaconsulting.com.au
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