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Lilly's Pizza
Pizza Restaurant$
Today 11:00 am – 12:00 am
Contact Information
810 W Peabody St Durham, NC 27701
810 W Peabody StUSNCDurham27701
$Pizza RestaurantToday 11:00 am – 12:00 am
Monday 11:00 am – 10:00 pmTuesday 11:00 am – 10:00 pmWednesday 11:00 am – 10:00 pmThursday 11:00 am – 10:00 pmFriday 11:00 am – 12:00 amSaturday 11:00 am – 12:00 amSunday 11:00 am – 10:00 pm
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Review Summary
81 reviews
5 star
10 reviews
4 star
41 reviews
3 star
23 reviews
2 star
13 reviews
1 star
2 reviews
Cozy pizza joint & bar with artsy decor features specialty pies including vegetarian options.- Google
People talk about gluten free and dough
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All reviews
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Joe Baker
reviewed 3 months ago
Really good pizza, good beer selection, and a cool environment. I would have given the place 5 stars but the few times I have been there the service has been rather poor. I understand a place being busy and having a lot of things going on but being forgetful and not minding your tables needs doesn't cut it.
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John Stadler
reviewed 7 months ago
Lilly's has been consistent in one thing, over the course of approximately 10 visits in the last year: abysmal service. I've eaten lunch in the restaurant on days when I was one of the only customers, and still it took an unusually long time for the server to even greet me, and then I was left to contemplate my order for fifteen minutes. What was the final straw for me was my interaction yesterday. I decided to order pizza for my class. I called at 5pm and asked if 45 minutes was enough time for a pizza to be ready. Why yes it would be, the Lilly's employee responded, encouragingly. In fact, we could have a pizza ready in 20 - 25 minutes from the time you place the order, he said. Great, I thought! I placed the order: one 16" pizza with half cheese, half green peppers. I arrived at 5:45 pm, only to find what I always find--something had gone wrong. No, the pizza was not ready. Just a moment, sir. That pizza will be right out. Right out? What is your definition of right out? Do you want to pay now? Okay, I guess. Twenty minutes later, the pizza was ready. That's what "right out" is. Why 20 minutes? Because they didn't even put it in the oven until after I arrived. I was incredibly frustrated. This is the kind of service I've come to expect. Friends have experienced varying degrees of Lilly's incompetence over the year (including: waiting 2 hours for delivery, only to be told they couldn’t do it and we’d have to pick it up, having a server write a derogatory name for my friend’s table on the bill, being generally tardy in all points of the service process). They cannot do time management. When they saw I was frustrated today, the very kind server kept telling me I looked visibly angry. I was. She also told me she does a good job on her end (serving tables), and that she does not handle the carry-out orders. No one would take responsibility. When I spoke to the person I presumed was a manager, I explained that I'd never had a dining experience at Lilly's that was prompt and effortless, and that this would likely be my last pizza from them. Rather than offer to refund my meal (or discount it, or any other gesture to make the situation right) or to give me any kind of plausible explanation, he just said, "Sorry." I'm sorry, too. I'm sorry I gave this restaurant the benefit of the doubt. I went to Lilly's because it was semi-decent pizza. Let's not kid ourselves into believing Lilly's is gourmet or above average. It's decent pizza, with unnecessarily over-sweetened and under-baked dough, laughable decor, etc., but it's not particularly special food. If you want that, go to Pizzeria Toro down the street, which, despite being more expensive, is consistently delicious, and has impeccable service. Lilly's is a joke when it comes to serving, and they have a reputation for it. They have defended their establishment and claimed they were working on it in reviews I've read from the past, but so far as I can tell, no progress has been made. They had more than enough employees--I counted 8 people running around--to fill my order within 45 minutes. Instead. I got "Sorry," no explanation, an average pizza. Oh, and I was late to my own class, due to the delay. I will not ever be returning to Lilly's. The fact that I am so worked up over pizza (who cares, right?) should give you an idea of the consistently bad service.
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Jon Garrison
reviewed a year ago
I absolutely love this place! Have been going since it opened and things have gotten so much better, it is not the same place. The food is always outstanding including the homemade soups and salads. Service under new management has grown by leaps and bounds. Lilly's is a great place to grab a beer (from a great selection) and truly good pizza which is also made with organic whole wheat flour, organic tomato sauce, organic veggies, etc. Vegetarians will love this place. They also offer gluten free pizzas. Something here for everyone!
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Amber Craig
reviewed a month ago
We think Lilly's Pizza is delicious, unique, and filling. We have had a few bad experiences there, but the management has has reached out to correct our issues. Also, the managemant is newly changed, so I can only imagine things will get even better. We'll be back for more.
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Matthew Clobridge
reviewed 4 months ago
My go-to meal at Lilly's is the Meat - Meat - Meat Calzone. They are huge, packed with fillings, and baked to perfection. Their pizza is excellent as well. The restaurant can be a bit too noisy for conversation and the wait can be a little too long at times, but overall one of the better pizza joints in Durham.
Chris Mario
reviewed 8 months ago
I got on google to get their number to place an order for delivery today (about our 4th time now) and I was surprised to see they only had 3.5 stars Their pizza is awesome!! and the salads are interesting and fun to eat (we usually got a salad and a medium pizza for our takeout orders). However, when I called, it became what was our worst pizza experience ever. The girl who answered the phone spoke so mumbly that I couldn't understand her, and she couldn't understand me b/c apparently of all the background noise in the restaurant. She said it was her first day, and halfway through my order she just handed the phone over to someone else who said "OK i've got 1 16" pizza, is there anything else?" Confused that he didn't repeat my toppings with the order summary, I said them again, but then he seemed confused. After payment info he hung up the phone without even saying "thanks for your order" or anything like that. I was beginning to understand some of the poor reviews that I had read. While the pizza arrived on time, they forgot the roasted garlic (which was the one topping we really wanted). Moreover, the whole pizza was soggy and falling apart, the dough in most places wasn't even cooked, the cheese was barely melted. It was terrible, the exact opposite of our first few experiences! It was like the delivery guy forgot our pizza, and stopped at some random pizza place to grab another one on the way. This was not the Lily's we knew! I would never had believed this pizza came from Lily's except for the fact that I'd ordered it. I'd chuck it up to a bad night, but it seems many others have had similar experiences. We first ordered Lily's b/c it's the only pizza place besides Papa John's that delivers to us and we kept ordering b/c it was soo good. But after this experience, I'm not sure who we're going to order from. Tonight's pizza was absolutely terrible and the worst I've ever had, but the last time we ordered it was the best pizza I've ever had, simply amazing. So maybe they're the Jekyll and Hyde of pizza joints??
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