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Synthetix

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Is web self-service 'fobbing customers off with a second-rate support channel? Part 1 of a 4 part blog series: http://bit.ly/1iZ74EI 
Surprisingly, despite the omni-channel world we now live in, there are still those who consider web self-service to be a second-rate customer support channel. There is a misconception that customers would actually prefer to be kept on hold, waiting to speak to a contact centre operator when they require assistance, rather than being able to …
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Synthetix

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Interesting interview with Synthetix's MD Peter McKean on contact-centres.com http://bit.ly/1dfBKnq
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Latest UK Customer Satisfaction Index indicates consumers expectations for customer service have grown but organisations are failing to deliver a better customer experience http://bit.ly/1fpOpSb
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Blog: What mechanisms can utility providers put in place to improve customer service, especially during a sudden surge in customer contact? http://bit.ly/1ikfWVS
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Synthetix

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Latest report from ContactBabel on the future of self-service. Free download: http://bit.ly/1kKoGFp 
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Due to unprecedented growth - we are pleased to announce our move to new head offices, near Stansted - http://bit.ly/1fy3I8H
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Forrester highlight the importance of self-service as part of a multi-channel customer service offering - http://bit.ly/1aKzA8F
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With the UK predicting it's busiest in-store and online shopping days on Black Friday and Mega Monday - how prepared are your customer service channels? http://bit.ly/1cbrVTY
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Have them in circles
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Steph Smith's profile photo
Stuart Ray's profile photo
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Synthetix - leaders in online customer service
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Our customer service solutions put knowledge everywhere, engaging your audience via the web, mobile phones and social networks.