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Rising demands for improved customer service in the public sector need to be met. Synthetix blog: http://bit.ly/1jg3X04 
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How will your customer service cope with the rapid rise in customer enquiries during travel chaos this summer? Synthetix blog: http://bit.ly/Vqc8N7 
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Latest blog: A segmented channel approach to customer service results in frustrated customers due to inconsistent service. http://bit.ly/1hPPQhp 
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Top 10 tips on improving your customer experience by Synthetix MD - published by MyCustomer.com http://bit.ly/1koKvwK 
Top tips to improve the customer experience across all touchpoints.
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Is web self-service just for support and not for customer conversion? Part 3 of a four-part blog series: http://bit.ly/1mRgFEa
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Is web self-service 'fobbing customers off with a second-rate support channel? Part 1 of a 4 part blog series: http://bit.ly/1iZ74EI 
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The effect of poor online customer service - 53% of consumers switch brands in at least one industryhttp://bit.ly/1jMo7tP 
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Which businesses will be the real customer service winners during this World Cup? Synthetix blog: http://bit.ly/1oJJnHZ 
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Guest blog: Insight from HGS UK Content Manager on how fast, accessible and information rich knowledge-bases help to deliver customer satisfaction.http://bit.ly/T9T30a 
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The final of our four-part blog series. Debunking the web self-service myth: "Customers would rather speak to a real person." http://bit.ly/1gksPCo 
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Debunking the web self-service myth "It's all about cutting jobs in the contact centre." Part 2 of 4 part blog series: http://bit.ly/1lUuBdy
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Latest report from ContactBabel on the future of self-service. Free download: http://bit.ly/1kKoGFp 
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In their circles
51 people
Have them in circles
39 people
Jonathan Eungblut's profile photo
CallCentre.co.uk's profile photo
Student Wire's profile photo
George Muriuki's profile photo
Ansafone Contact Centers's profile photo
Stuart Ray's profile photo
Nicola Ray's profile photo
shaun wears's profile photo
ofer wiesglass's profile photo
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Synthetix - leaders in online customer service
Introduction
Our customer service solutions put knowledge everywhere, engaging your audience via the web, mobile phones and social networks.