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Rising demands for improved customer service in the public sector need to be met. Synthetix blog: http://bit.ly/1jg3X04 
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How will your customer service cope with the rapid rise in customer enquiries during travel chaos this summer? Synthetix blog: http://bit.ly/Vqc8N7 
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Latest blog: A segmented channel approach to customer service results in frustrated customers due to inconsistent service. http://bit.ly/1hPPQhp 
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Top 10 tips on improving your customer experience by Synthetix MD - published by MyCustomer.com http://bit.ly/1koKvwK 
Top tips to improve the customer experience across all touchpoints.
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Is web self-service just for support and not for customer conversion? Part 3 of a four-part blog series: http://bit.ly/1mRgFEa
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Is web self-service 'fobbing customers off with a second-rate support channel? Part 1 of a 4 part blog series: http://bit.ly/1iZ74EI 
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The effect of poor online customer service - 53% of consumers switch brands in at least one industryhttp://bit.ly/1jMo7tP 
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Which businesses will be the real customer service winners during this World Cup? Synthetix blog: http://bit.ly/1oJJnHZ 
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Guest blog: Insight from HGS UK Content Manager on how fast, accessible and information rich knowledge-bases help to deliver customer satisfaction.http://bit.ly/T9T30a 
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The final of our four-part blog series. Debunking the web self-service myth: "Customers would rather speak to a real person." http://bit.ly/1gksPCo 
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Debunking the web self-service myth "It's all about cutting jobs in the contact centre." Part 2 of 4 part blog series: http://bit.ly/1lUuBdy
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Latest report from ContactBabel on the future of self-service. Free download: http://bit.ly/1kKoGFp 
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Synthetix - leaders in online customer service
Introduction
Our customer service solutions put knowledge everywhere, engaging your audience via the web, mobile phones and social networks.
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+44 (0)1279 874188
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