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Word Of Mouth Online
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"I’m a huge fan of Word Of Mouth Online because it means I get the best types of customers, and then my customers basically do my advertising for me!" Mitch Harder, South-East Carpet Cleaning http://buff.ly/1qKxFgh
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More evidence that reviews don't need to be entirely positive to have a positive impact. Readers can detect whether a review is reasonable or not. http://buff.ly/1ziObGX
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Robyn is rarely in the office, but she's found a way to maintain high levels of customer service and keep her online homewares business, Lifestyle Ensemble, growing strongly using word-of-mouth.
In fact, there are four ways she uses customer feedback to fuel growth and manage the business... http://buff.ly/1nY0sZF
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"Marketing is icing. We can’t just focus on making icing. We need to also make the cake." http://buff.ly/1nXX3tQ
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We asked Rohan what his secret to customer service is. His answer; "Put a big smile on your face; Be super friendly; and check everything - never leave until you've made sure the customer is happy". http://buff.ly/1lIKNun
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Word Of Mouth Online

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New Research: Consumers Trust Online Reviews more than any other Media http://buff.ly/1jbLimt
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Great advice (comes with a language warning though)
11 Steps To Work Less - Michelle MacPhearson http://buff.ly/1qKwQ7b
My last post was about WHY you need to work less. Easier said than done, eh? In this follow up, it's all about HOW to work less. It's simple. Here goes: Refuse to do work your team could do. Quit fucking around when you're at the PC; be intentional with your time. Make processes and then disappear, giving your people the time and space to figure things out. Explain to your team WHY you do things the way you do them - it'll help them make better d...
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What's the customer service culture like at your workplace? http://buff.ly/1q90VLL
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Here's how word-of-mouth has changed... http://buff.ly/1lL7nsi
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David says they had no idea so many people would be searching for reviews online and looking on WOMO for carpet cleaning services, but has come to be an avid believer. http://buff.ly/1pBy0Qc
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In their circles
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42 people
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1300496669
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Suite 1, 125 McKinnon Rd, McKinnon VIC 3204
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Australia's No 1 Website for Customer Reviews on Businesses
Introduction
Smart people choose with customer reviews!

Word Of Mouth Online (or WOMO) helps people find the best businesses, and avoid the dodgy operators.  We are Australia's largest business directory based entirely on consumer reviews for the businesses they've used.  We're passionate about the work we're doing as each day we're increasing the transparency in the Australian marketplace and empowering consumers to make the best decisions.
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