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Best! No need to be cheap if you are...
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A Plan to Address Game-Changing Developments in the Service Industry
A Plan to Address Game-Changing Developments in the Service Industry

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Best! No need to be cheap if you are...'s posts

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“Starbucks is but one example of how specialty retail on a vast scale has triumphed because of service design” http://buff.ly/2kogg0r

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If you are a manager you need to read this!.
The Relationships Between Need Fulfillment and Motivation

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"Don't hesitate, meditate

Spending 10 Minutes a Day on Mindfulness Subtly Changes the Way You React to Everything"

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This is possible because the brain retains a high degree of plasticity; it changes in response to experience. If the experiences are rich and varied, the brain will develop a greater number of nerve cell connections. If the experiences are dull and infrequent, the connections will either never form or die off.: "Mozart’s Brain and the Fighter Pilot"

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You can focus your efforts on gaining a deep understanding of your customer and using this insight to enrich the life of your customer. How do you enrich the life of the customer? No generic answer will do. You have to generate this answer for your customer, your business. It requires insight – insight into the life of your customer, the expressed needs, and the hidden unexpressed needs/wants: "Putting The Customer At The Centre of Your Business"

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Wise words
: "Make This the Best Year Ever"

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customers don’t buy products and services as such. Instead, they’re hiring them to do a job.
: "Clay Christensen's New Theory Of Innovation Has Everything To Do With Hiring"

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"The Daily Stoic: Timeless Wisdom on Character, Fortitude, Self-Control, and the Art of Living from Seneca, Epictetus, and Marcus Aurelius" #bigshift #feedly

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Feedback is the breakfast of champions :
"Give Your Team More-Effective Positive Feedback"
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