Response from the owner - a month ago
Gary, I'm sorry you felt the work on the gas line was high. I can assure you Terry knows what he is doing! We don't just send anyone for gas work as it takes a P1 License holder. We also never know if it's a two man job unless told at scheduling most appliances are in place when we arrive? I know Terry has been employed with us over 17 years now and was with Piedmont Natural Gas 10 years prior. I feel confident in his charges for the task he was given he does this all the time. We don't charge by the hour only by the task because we are a flat rate company and sure hope you were given the price to approve before we started? We do however offer a 100% satisfaction guarantee so please give me a call personally if you feel it was out of line? I will more than gladly take care of your concern!