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Airbnb HQ
Corporate Office
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888 Brannan St San Francisco, CA 94103
888 Brannan StUSCaliforniaSan Francisco94103
(855) 424-7262airbnb.com
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Review Summary
3.4
137 reviews
5 star
69 reviews
4 star
10 reviews
3 star
5 reviews
2 star
5 reviews
1 star
46 reviews
"Competition drives better business, air bnb needs a competitor or revising."
"Amazing office with super cool meeting rooms."
"I just googled "AirBnB contact phone number" and dialed the first number I saw."
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All reviews
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Mr Foxxx
a week ago
The more time they work, the worse they work:((( Unbelivable ignorance towards guests and protection to hosts even when they are just scammers. Especially from manager Alexandria M., that lady even took from me an opportunity to write a review about scamming "host". Yes, yes, Airbnb likes to delete negative reviews about hosts! Do you know that if you'll book a place and an Airbnb listing would be a total falsehood - nobody will help you! After 5 years of using the system I started to have such situations more and more often. Airbnb now is more and more just like an association of scammers who know that nobody will protect guests from their scam. If you will not want to stay at awful place you booked after nice pics and nice false discerption - you will loose most of your money. Nobody will listen to you
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Adam B
a month ago
Wow! Airbnb . . . Super efficient! They didn't waste any of my time, just 30 seconds into there unnecessary confirmation process and I already hate your f#cking company. I was invited by a friend to join them on a stay and unfortunate for me it was booked with Airbnb, . . . damn! I was was unassuming and confirmed the stay with the Airbnb link. Then I was registering which is more difficult than any other website, as they consistently rejected multiple passwords because the were not good enough, or strong enough, or who knows. At that point I started to get frustrated but I thought, "What the he!!? Just make something up because it's not like I would ever intentionally use Airbnb again". So I did. Then I was emailed to confirm my identity, THEN I was sent a few more emails to my account welcoming me and then to go through a 4 stage process to further confirm identity. Well, at that point I blocked their emails, sent the rest to spam, and decided to write a review of these a$$-clowns shi##y registration process. Way to really dial it in and smooth out all the kinks, it really is a terrific experience that doesn't suck at all and it wouldn't make someone go out of their way to avoid your company. Nice job everybody at Airbnb, keep up the great work.
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Art Fleming
a month ago
The only phone number I found was linking the email inside a reply from a client. So to get tech support it sucks on your part on your website. I can't do instant booking because when I link my VRBO calendar somehow your site always shows the current day as available. I got 3 instant booking requests Friday, 3 Saturday, and one today. Now, i can't do an instant book because I have to now put a 1 day notice in so it blocks today's date. So now when I approach my available dates, if there not already booked, I have to manually go back to your site and turn back on the instant booking to make it available. Then turn it back off before my next booked guest. The system sucks right now. Yes I will remove this post if you make some changes.
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Karan Singh Bir
3 weeks ago
One of the most beautiful offices I've seen in my life. The wide open space in the middle creates this amazing airy experience like none other. I love the big glass windows that overlook the city, the meeting rooms styled like real-life Airbnb's and the balconies that just hang seemingly in the air :)
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John Pennington
a week ago
Air bnb is a f$!:: joke. Made a res in Vancouver for 4 (1man 3 women), only to find the room was an inscrutable rec room with 4 sofa and a bed roll open on each. To top or off the land Lord showed us his light gear for growing alfalfa (majaruania). After leaving and finding a hotel, bnb said they would not issue a refund. Guess they have zero ability to qualify renters. Stay away from air bnb.
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Nate Eastman
a month ago
Airbnb's mobile web is a disaster. It allowed me to do a search, but then it abruptly redirected me to a sign in page. Halfway through signing in it cut me off and redirected me to download the app. I don't want your app. Also, there is no easy way to close the menu - you can't just slide it shut. You're forced to make a selection. It's hard to go back to a previous page. It's typical of an aggressive product team that's been trained to force people to only move forward in the process.
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Trisha Hayes
2 months ago
I used to love your website. It was intuitive and easy to use. I could look at places and then get right back to the map with my dates and filters on it. I can't even find a back button now. Plus your similar posts at the bottom do not take into consideration my dates and filters so they are useless. I could go on but by now you are getting the idea. Your current website is very hard to use and I find myself getting frustrated with it often. I was amazed at the intense searching I had to do just to find a way to contact you!
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Kelsey Thuemler
a month ago
This company is awful. My sister and I decided to try air BNB instead of getting a hotel for our trip to the Hamptons. We had a great time but on our way home got a call from the landlord claiming she was missing 75,000 worth of items from her home. Mind you this is about 19 hours after we got a text from her telling us that the home was left in great condition. Her items included jewelry, a hat collection, purses, and shoes. Mind you again, four girls drove to the Hamptons in a 2013 Chevy Cruze and had 4 suitcases, 4 duffle bags, 4 purses, and two bags of shoes that we brought on our own. Initially not thinking that this woman was possibly making this up to claim insurance money we are of course frantic and cooperate with air BNB who tells us that the land lord must submit a police report, which she does. The report takes three weeks to get and in the meantime we are being harassed by the landlord who is contacting us through social media threatning to email all of our contacts to "expose what we have done." My 17 year old sister also got a call to her employer from someone who called from a New York number, hung up, called back private and then told her manager that she could not be trusted with money. Fortunately my sister has worked for this company for three years and the manager disregarded the call and gave us the information of the person who called. We finally get a call from a detective who tells us that the landlord is claiming that items in the photos we took while on vacation look like items that were potentially hers he also flat out tells me that he doesn't believe the four of us took anything, he would look into two other people we were with, and that burglary is an option but it makes sense to investigate the people in the home first, makes sense. Some of those items included diamond earrings one of us was wearing in a black and white photo, a hat a gentleman is wearing in the same photo, a purse in one of our photos, and apparently a black halter my girlfriend is wearing the landlord is claiming looked like one of her "missing items." So we send an appraisal form and a bill of sale to the detective for the earrings and let him know that we have time stamped photos of the halter top and the hat in several photos posted to social media time stamped before our trip, and offer to provide proof of purchase of the purse in question because it was purchased right before the trip as a gift but as well, is photographed and posted to social media before the trip. After that email was sent none of us, including two people who were suspects, were contacted whatsoever, instead we get an email from air BNB almost three weeks after claiming that they received a report with item missing claiming up to 48,500 dollars (which is quite a smaller amount compared to the 75,000) and a list of suspects and will be claiming my sisters security deposit of 2000 dollars. No one has been charged or found guilty, and apparently just because the land lord submitted a report she gets 50000 dollars and we lose 2000. Air BNB says that they do not need to prove that we stole the items and that because the detective did not write down that burglary was an option that we can be held responsible for the 2000. So yes, they do not need proof to take our 2000 and to pay the landlord 46,000 dollars. Although, we provided proof that items she was claiming were hers, are not, and were willing to provide proof for any more items in question apparently it doesn't matter. Also, after my initial talk with the detective, none of us heard from him nor has air BNB provided a copy of the "report", just that we have 10 days to pay 2000. Not sure how this company is still in business and are having a lawyer look into the details to see if there's anything we can do. After reading the million other complaints about how air BNB has a million terms and conditions were assuming they are somehow covered but we're looking into it and at least want to warn potential buyers that air BNB is not worth the stress or money, is a scam, and to stick with hotels.
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