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Airbnb HQ
Corporate Office
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888 Brannan St San Francisco, CA 94103
888 Brannan StreetUSCaliforniaSan Francisco94103
(855) 424-7262airbnb.com
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Review Summary
3.6
185 reviews
5 star
107 reviews
4 star
14 reviews
3 star
6 reviews
2 star
6 reviews
1 star
52 reviews
"This company provides a great middleman service for travelers & hosts."
"Oh and the people who offer a sofa but list it as a real bed..."
"Great free food and drinks, interesting people and culture."
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Kevin King's profile photo
Kevin King
a week ago
Airbnb is a great idea and I was excited to try a new place. However after sending in copies of my Passport and Driver license my account was setup and verified. When I went to reserve a room I was told I needed to provide a copy of my Bank Statement to prove the Credit Card was actually mine. This is absolutely ridiculous considering my ID, Address and Billing information all match, I have never had any hotel ask for my Bank Statement. I'll stick with real hotels then.
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Barclay Davenport's profile photo
Barclay Davenport
2 months ago
Friend who works there let me come visit. Really cool layout. There conference rooms layouts are based on actual Airbnb host living rooms. Free meals for all. Free beer and wine.
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Karan Singh Bir
5 months ago
One of the most beautiful offices I've seen in my life. The wide open space in the middle creates this amazing airy experience like none other. I love the big glass windows that overlook the city, the meeting rooms styled like real-life Airbnb's and the balconies that just hang seemingly in the air :)
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dci
2 months ago
dealing with airbnb is like the opposite of fun for me. so i tried to quit them and they offered me a $150 coupon (for airbnb duh). um, who is the "they" to whom i refer? because individual human beings - like Belle who's a trainee airbnb case manager and was so kind and thoughtful and compassionate and professional in the best sense of the word, or my hosts in Provincetown - individual human beings get way more stars than airbnb. anyway, i guess i learned that i can be bought for $150. huh. so i went to the site, just now, and tried to use the coupon. and my account is blocked. again. can't even email Belle. can't even cash in the coupon with which they bought me back. so, here and via snail mail and email if they ever unblock me: i declare, airbnb, that i am breaking up with you. again. don't know what my price might be now... why don't you try me? sincerely and hopefully goodbye airbnb! love hate and robots, david i phew i feel better already!
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Tris Warkentin's profile photo
Tris Warkentin
in the last week
Gorgeous office in a slightly odd part of town. Overall, gorgeous atrium area and nice office spaces, very dog-friendly.
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GaryPeg SF
6 months ago
Stayed 2 nights at the Haley 1905 House in Santa Barbara. Minuses: Our 'host' never replied to my email nor my voicemail message. Yet he reached out on our last day to ask how soon we could get out of the house. Clean all the ceiling fan/light fixtures. In bathroom 3, fix shower (water comes out of shower head and faucet at same time); replace the torn shower curtain. No hot water in bathroom 2. Kitchen ceiling fan/light looks like it's ready to fall down. Plus: conveniently located to downtown State Street, restaurants, shops, beach. Quiet neighborhood.
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Trisha Hayes
7 months ago
I used to love your website. It was intuitive and easy to use. I could look at places and then get right back to the map with my dates and filters on it. I can't even find a back button now. Plus your similar posts at the bottom do not take into consideration my dates and filters so they are useless. I could go on but by now you are getting the idea. Your current website is very hard to use and I find myself getting frustrated with it often. I was amazed at the intense searching I had to do just to find a way to contact you!
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Malibu B's profile photo
Malibu B
4 months ago
Wonderful service that provides for community. Great hosts, and some great customers. However they never rate themselves and their own customer service at Air Bnb. Overall horrific customer service. If you have an issue with them it takes hundreds of hours or they actually never resolve your issue or request or complaint. In fact, they never rate themselves in their own customer service. Probably because it's a combination of a few really great customer service representative's amongst many who really don't care. The worst customer service representatives amongst a few good ones. If you're unlucky and get one of the bad ones you're stuck with him forever. You can never review the customer service representative. Make sure that you read all the fine line print and that you have ESP when working with this company, and know that you will be our need to be available to them 24 seven via Internet, or they will change your policies and you will be penalized. They create an invent new rules and regulations and interpret things regardless of how well you communicate with them in advance and read all the fine line. If there's an issue or problem they will just throw it on you. You will cover the expense for their mistakes. And the poor customer service representative that you received, you will be stuck with on a particular case forever regardless of how incompetent or uncaring they may appear to be.
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