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The Happy Tooth Orthodontics - Sanford
Dentist
Today 8:30AM–5PM
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1919 Bragg St #7 Sanford, NC 27330
1919 Bragg Street #7USNorth CarolinaSanford27330
(919) 718-0335happytoothnc.com
Dentist, Dental Care
Dentist
Dental Care
Orthodontist
Today 8:30AM–5PM
Tuesday 8:30AM–5PMWednesday 8:30AM–5PMThursday 8:30AM–5PMFriday ClosedSaturday ClosedSunday ClosedMonday 8:30AM–5PM
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Review Summary
3.7
30 reviews
5 star
17 reviews
4 star
3 reviews
3 star
1 review
2 star
1 review
1 star
8 reviews
"Really appreciate the good service everyone there provides."
"Other than that the staff is nice and have somewhat good customer service."
"Very bad experience!!"
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Janel Rae G Whitman's profile photo
Janel Rae G Whitman
3 months ago
My Family and I are happy patients at The Happy Tooth here on Bragg Street in Sanford, NC! We are extremely pleased with the professionalism and value and appreciate the time and quality of service received by all of the staff members. The Orthodontist is doing a remarkable job with our children's progress both effectively and efficiently. The Office Manager Kim as well as Randy do a superb job in the organization and upkeep of the office by making sure that we, as are other patients, always cared for in a timely manner. Their level of knowledge and expertise is commendable! Everyone at the office plays a significant role in the warm and comforting atmosphere which is quite soothing and the appearance and maintenance of the office is clean and well kept. The receptionist Janet and each and every one of the assistants are skilled and provide quality, gentle care which is most important to us. Thankyou Happy Tooth! Janel Rae Whitman & Family !
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Laroyal Spruiell's profile photo
Laroyal Spruiell
a month ago
As a college student from 2.5 hours away it was impossible for me to pick up my retainer so i sent my mom and the office refused to give it to her after i have spent $154 on it. Now my teeth are shifting as if i never had braces and i have to spend more money to get it fixed all because they wouldnt simply give my MOTHER my retainer. They also refused to give me a refund so i walked away empty handed and mad as hell.
Crystal Coleman's profile photo
Crystal Coleman
10 months ago
If you are looking for a orthodontist where your child will feel at ease and very comfortable with the orthodontist then you need to come check this group of wonderful people out here in Sanford NC! They are the BEST! MY TEENAGE SON THINKS THEY ROCK!!! I can promise you WON'T BE DISAPPOINTED!
Response from the owner - 10 months ago
Hi Crystal, Thank you for the awesome feedback. The happiness and continuous support of our patients will always be our greatest compliments! We will continue to strive to give you the best customer service possible and of course a beautiful SMILE!!!!
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Edith Dayton
9 months ago
My son Michael Just got his Braces on today, He's SOOO Happy 😆 They took the time to sit with him and explain how to properly care for his braces and go over any questions he might have 😊 Kim & Dr. Ruth are the best 〰 I Love this Place in Sanford 〰 They're Always Polite & Wonderful 〰 Right in & Right Out 😆
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Maria Ramirez
a month ago
Very bad experience!! I took my daughter to her appointment it was a rainy day and traffic was bad, I called ahead saying I will be 10 minutes late, they told me they only allow 10 minutes late, I get there on time but the receptionist who was very rude was chatting with her co-workers and by the time she took my papers she told me I was 5 minutes late, I told her I was already call to let them know I will be late and she went to talk with the manager Kim, The manager came out very rude and said she couldn't attend my daughter because she was very clear over the phone that it was only 10 minutes late, I told her I get there on time but the receptionist didn't attended me until she finished chatting with two of her coworkers. Kim just turn around very rude and told me you will have to reschedule and left. DO NOT GO TO THIS PLACE VERY RUDE PEOPLE DON;T . I felt Kim was acting very racist against me. ON top of that I immediately called Corporate to put the complain left a message and so far 2 days after no one has call me back.
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Susan Johnson's profile photo
Susan Johnson
10 months ago
My son is a patient at Happy Tooth. I have NEVER missed an appointment or been late to anything. My son has had 4 brackets come loose over the course of his treatment (almost a year). They told me today that if one more bracket comes loose, I am responsible for paying $25 per bracket and they can choose to take the braces off anytime and stop treatment. They then proceeded to have me sign a form saying that if I'm more than 10 minutes late to an appointment, if I cancel an appointment, if another bracket comes loose, etc. then they have the option to stop treatment. I have never been late or canceled an appointment. I understand if brackets keep coming off to maybe pay a small fee, but to threaten to stop treatment after they have been paid is ridiculous. The office staff was not only rude to me today but my son also. He came out saying that he didn't want to go back. They don't allow parents to go to the back with the children so you don't know how they are being treated back there. I have had my oldest son go through the braces process with another orthodontist and we never had this problem. I would not recommend anyone going to this place. I tried to have my son transferred today to another orthodontist but since they have been paid, no one else will see him. If they do take my son's braces off before treatment is complete, I will contact all the news channels, the newspapers, and everyone else that will listen about how they treat people here. I will be so glad when this process is done.
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Deborah Webb's profile photo
Deborah Webb
7 months ago
Recently had a clerical issue that needed resolving at Happy Tooth & Kim, the office manager, was quite helpful. Really appreciate the good service everyone there provides.
Miranda Case's profile photo
Miranda Case
a year ago
I have been going here for a few years now and this place has a really good family atmosphere. The orthodontist have a way of making you feel comfortable under uncomfortable circumstances. The only drawback is one of the higher up managers that started working there around a year or so ago, I've had two encounters with her and each one was not a good one. The first was my own fault I admit but she talked to me like I was a common dog and downed something I was already really insecure about. The second was a miscommunication with scheduling and she yelled at the receptionist for something she misunderstood. My opinion, unprofessional. I will/do recommend this place to people but with the warning of staying away from her!
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