I haven't been able to get anyone at Elavon to be forthcoming about what the issue is; they are very calculated in their responses. When an issue comes up their only solution is to swap out the terminal or pinpad for a new one. We've had 6 terminals in as many months. We've always had good service from Elavon/Costco so I'm questioning whether this is going to be ongoing until the technology is mainstream.
At any rate, does anyone have any pleasant experiences using EMV capable terminals, inserting chip cards, using contactless forms of payment and could possibly recommend a merchant services provider that operates on the West coast? Thank you in advance!
#elavon #costco #verifone #vx520 #EMV