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James Bradshaw
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James Bradshaw

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So #hotwire has screwed us on our car rental for the Xmas trip to Chicago. I booked the car pickup from O'hare, as we are flying into there back in September. My confirmation/reminder email I got from Wednesday said Midway airport for pickup. I called and they told me "Well, you will just have to take a taxi as we cannot change it". I looked up the fare in a calculator for taxis and it will cost us about $53 per person to go between the airports. I called #Hertz , as they are who I am getting the car from, and they are trying to help, which I appreciate, but they cannot change Hotwire deals, so in essence I am screwed out of money we did not budget for this trip. Never will I get anything from ever again.
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 Got an update; Their customer service emailed me back and basically said I booked for Midway (Which I did not), and that I refused their refund and re booking (Which I did cause they were going to refund me then charge me double the original cost for a new booking at "current" rates). So according to them I booked the wrong location cause somehow in their system midway and O'Hare are spelled the same. Thanks 
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