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James Stegeman
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Have him in circles
7 people
Joshua Stegeman's profile photo
Colleen Stalnaker's profile photo
julie conway's profile photo
Stewart Stegeman's profile photo
Rachel Tarkington's profile photo
julianna conway's profile photo
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Buyers Beware! I am experiencing extreme pain and can barely walk on one of my legs. My private Physician referred me to Advanced Bone & Joint in St Peters for follow-up treatment. I called to make an appointment, but was told that I couldn't make an appointment until my previous bill was paid in full. I explained that all previous billings were paid in full on time the last time I was there and that I didn't and shouldn't have any outstanding unpaid bills . She stated to contact collections for further information. I found out that due to their incompetence, a small fee of $13.00 had been left over from a previous submitted insurance claim sometime early in 2014. Something the billing department never told me about. They instead sent it to collections without ever sending me a bill in the mail, or calling me about it. Something that could've been taking care of very easily over the phone. She could've easily told to pay this amount when I came in to see the doctor, but she didn't and denied medical treatment, causing me to undergo further pain and suffering when it was not necessary in the first place. If I would've known about this leftover fee I would of gladly have paid it way back in 2014. All I can say is make sure you check each and every billing statement, and make sure there are no hidden fees that you were unaware of. RE: Buyers Beware! After writing this review, I received an unexpected call the following morning from the CEO of the accounting department at Advanced Bone & Joint in St Peters. She explained to me that an error was made, and that this matter should have never been turned over to collections. She apologized for the mistake and immediately removed this account from collections. She stated this type of problem should never occur again, and that immediate steps were being taken to eliminate this type of oversight from occurring again. I thanked her for responding back to me so quickly, and taking care of this matter in a timely manner. I applaud them for taking the time to contact me in a timely manner, and for immediately taking care of the problem without further delay. I was surprised that they responded so quickly. Something that is rare these days in the corporate world! I have found through experience that most companies however aren't concerned about their customers. That's why I applaud the response I received from Advanced Bone & Joint in St Peters. I would highly recommend their services to anyone in the future. Thank you for caring!
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Public - a month ago
reviewed a month ago
1 review
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