Response from the owner - a month ago
We value your opinion, and sincerely apologize for the negative experience that you had with Better Business Bureau Fort Worth. In an attempt to resolve the concerns you’ve raised, we’ve left a voicemail for you at the phone number we have on file for your business, and have also refunded your renewal fees. We recognize that this increase in fees (6.12% from 2015 to 2016) caused a problem that we did not properly resolve during your call, and want to assure you that we will do what we can to make it right. Please call us at your earliest convenience at 855-621-8566.soon. Thank you for your feedback.