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Verified local business
Better Business Bureau of Fort Worth and Tarrant County, Inc.
Business Management Consultant
Today Closed
60 followers|871,295 views


The Color 5 Mile race series advertises events in 100 cities and promises that runners will get to “blast each other from head to toe in thousands of color combinations.” The race series also appears to be a huge scam, according to the Better Business Bureau. For a second year, the BBB will issue a national warning against fake themed-races, spurred by a wave of recent complaints against the Color 5 Mile event.
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Adding injury to injury; Hackers use Texas explosion as means to spread malware.
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Is Being Debt-Free Always a Good Thing? Or how to build your credit wisely:
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Have you ever gotten a pay day loan? How hard was it to pay off with out entering a cycle of debt?
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Ready for a vacation? Cruises can be a great get-away. Learn how you can save on your luxury vacation: 
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Great information for protecting your self from credit card fraud.
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Contact Information
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1300 Summit Ave #700 Fort Worth, TX 76102
1300 Summit Avenue #700USTexasFort Worth76102
Business Management Consultant, Non-Profit OrganizationToday Closed
Saturday ClosedSunday ClosedMonday 8AM–5PMTuesday 8AM–5PMWednesday 8AM–5PMThursday 8AM–5PMFriday 8AM–5PM
Our goal is to foster an ethical marketplace where buyers and sellers can trust each other.

To be the leader in advancing marketplace trust. BBB Fort Worth accomplishes this by: 

Creating a community of trustworthy businesses 
Setting standards for marketplace trust 
Encouraging and supporting best practices 
Celebrating marketplace role models, and; 
Denouncing substandard marketplace behavior
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Review Summary
156 reviews
5 star
147 reviews
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2 star
2 reviews
1 star
3 reviews
"Lon Smith Roofing was a familiar name and now I know why."
"Thank you to the BBB for helping me resolve my issue with a car dealership."
"I received prompt service and a quick resolution to my problem."
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Have them in circles
60 people
Better Business Bureau Of Central Ohio's profile photo
Tessella Design Studio's profile photo
Ray's Custom Cleaners & Alterations's profile photo
Frank Murray's profile photo
Fantasy Sports Icon's profile photo
Bryan Hoeller's profile photo
Sacramento Better Business Bureau's profile photo
Sacramento Better Business Bureau's profile photo
Larry Walton's profile photo
All reviews
Amy Jon's profile photo
Amy Jon
2 months ago
I have used the BBB twice now, for two separate companies. My experience is that each time, the companies responded immediately to the BBB, when I couldn't get responses after weeks of diligent calls and mails. The process was simple, explained well, and the communication was excellent. BBB was efficient and obtained swift resolution. Excellent service- for a change!!! Instead of getting frustrated, turn to the BBB. Thank you!!!!
Response from the owner - 2 months ago
Amy, thank you for continuing to use your BBB as a resource. Your words and feedback are highly valued. Our team takes great pride in making sure issues become resolved promptly and that businesses make every effort to ensure maketplace trust.
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Daniel Simmons
a month ago
I joined the BBB last year, when my contract expired I was not going to continue service with them because it just seems to be a waist of money. The BBB doubled the rate that it was charging me under the contract and continued to bill my credit card with out my permission. I called them when I noticed and told them I thought that was a shady business practice and did not wish to do business with the any longer. The BBB continues to bill my credit card each month with out consent. They are thieves and a major waste of time and money. I have emailed them and got no response. We need a bureau to monitor the Better Business Bureau. I wish I could give them no stars.
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Response from the owner - a month ago
We value your opinion, and sincerely apologize for the negative experience that you had with Better Business Bureau Fort Worth. In an attempt to resolve the concerns you’ve raised, we’ve left a voicemail for you at the phone number we have on file for your business, and have also refunded your renewal fees. We recognize that this increase in fees (6.12% from 2015 to 2016) caused a problem that we did not properly resolve during your call, and want to assure you that we will do what we can to make it right. Please call us at your earliest convenience at 855-621-8566.soon. Thank you for your feedback.
Randy Moore's profile photo
Randy Moore
3 months ago
They got done what VISA Card wouldn't . I am now using Mastercard after this. The cards are supposed to have your back in a fraud case but they didn't mine. I disputed the charges to no avail., but BBB Got everything fixed in 3 weeks what I waited on Visa for 3 months to fix! Thanks alot BBB! You do what you claim and then some!...
Response from the owner - 3 months ago
Randy, Thank you for your positive feedback. We are glad that we were able to help you resolve your issue in a timely manner. We hope you continue use us a resource in the future.
Cathy Naabe's profile photo
Cathy Naabe
4 months ago
Prior to involving BBB I was getting nowhere with the company in dispute. Once I filed a complaint, the company began responding and we reached an acceptable agreement. I've called on BBB to help on two other occasions and both resulted in positive results. They definitely know what they're doing. I highly recommend involving the BBB in any dispute.
Response from the owner - 4 months ago
Cathy, Thank you once again for using us as a resource. We have an excellent team that takes great pride in assisting people and businesses in timely manner. Have a great day.
Beth Domanski's profile photo
Beth Domanski
in the last week
I utilized the services of the BBB when the company I was dealing with didn't want to work with me to take care of my issue. With the BBB's assistance the company responded to me within 48 hours and the issue has now been resolved to my satisfaction. A big thank you to the BBB, and especially to Stacey Tennerson in the Dispute Resolution Department, for the help I received; it's greatly appreciated.
Response from the owner - in the last week
Beth we are so happy that we could be of assistance in helping your resolve your issue. Thank you for your kind words and we will let Stacy know of your positive feedback. Have a great day..
Lil Gall's profile photo
Lil Gall
2 months ago
The BBB is an amazing organization that does their very best to assist the consumer in reaching a positive outcome when there are disputes with Merchants. I have always had excellent results with their assistance, when I try alone I am ignored as soon as I contact the BBB the Merchant wants to resolve the issue immediately. The BBB is a professional, knowledgeable Organization that is highly respected!
Response from the owner - 2 months ago
Lil, Thank you for such positive feedback. Our team members take great pride in making sure issues are resolved promptly.
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Michael Green, CPA
4 months ago
This was our 1st time using the BBB and we were very impressed with the "electronic dispute system". It helped for both parties to respond and reply to the issues at hand. Also having "due dates" for us to complete everything helped to keep the issue moving and not get lost. Our issue was resolved and we really appreciate how the BBB assisted us along the way.
Response from the owner - 4 months ago
Michael, thank you for your kind words.We have a hard working team that makes constant efforts to adapt to new technologies and efficient ways to better serve our community. We are more than happy that we were able to help you resolve your issue. Have a great day.
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Angela Bell
5 months ago
I filed a complaint on 12/29/2015 after dealing with an auto repair issue since 5/2015. The complaint was accepted by BBB of FW and forwarded to the business. The business responded to the BBB on 12/31/2015. BBB corresponded with me via email on each step of the complaint process. My problem was resolved on 1/5/2016. I was pleased with the turn around, especially considering my complaint was made during the holiday season.
Response from the owner - 5 months ago
Angela, We are glad you are satisfied with the rate in which our dispute team was able to help resolve your issue. They take great pride in resolving disputes in a timely manner. We will make sure to communicate your encouraging thoughts to our team.