Response from the owner - 3 weeks ago
I want to first thank you for taking the time to provide us with your feedback, as it highlights areas of improvement at our dealership. However, with that being said, I sincerely apologize if you felt deceived or misled in any way. Here at DCH Toyota of Torrance, we strive to always be as transparent as possible with all of our customers as they are our top priorities. I would love the opportunity to talk with you so I may learn more about your experience and about the frustrations you have. Please feel free to contact me at 310-325-7500 at your earliest convenience. Again, I am deeply sorry and I look forward to hearing from you.
Chris Hunter, General Manager