Game City
Video Game Store
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3101 W Broadway Columbia, MO 65203
3101 W BroadwayUSMOColumbia65203
Video Game Store
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Review Summary
10 reviews
5 star
4 reviews
4 star
No reviews
3 star
1 review
2 star
2 reviews
1 star
3 reviews
People talk about new and used and xbox 360
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Aaron White's profile photo
Aaron White
reviewed 3 months ago
I wouldn't recommend getting a used system at Game City. This past summer, i purchased a used PS3 from them, wanting to play MLB The Show, since PS3 was the only system to support it. I traded in my Xbox 360, and still paid to get the PS3, despite it being one of the older ones. I wasn't really upset about this, considering it was still less than i would have paid for a new PS3. Anyhow, i get the system home, and notice that the vents on the system weren't very clean, and wondered why they would leave it noticeably dirty. I turn it on, get it set up, and it resets itself. Just beeps twice, and shuts off. So, i think it's just a random issue, power it back on, and it works. Over the next few days it does it more frequently. Eventually, it starts doing it the first few times i turn it on. I took it back, and said i wanted to return it, since it wasn't working, and was told they couldn't do that. They did offer to repair it though, so i thought that would be nice. I could get it fixed and not have to deal with the hassle of getting another system. Fast forward to January of 2014, and they have "fixed" it twice, and it does the same things after each fix. I'm going to try and take it in this weekend and see if they will return it, and give me my money back at the very least, or swap it with one that actually works, but i'm sure i will be told they can't do it, again. So, be cautious with what you purchase. You might end up getting a used system that doesn't work, in exchange for your old system that worked just fine. I will be sure to update the rating based on what happens when i try and talk with them about it, but the reason it even sits at a 2 right now is because they were nice enough to try and fix it.
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Mitch McMichael
reviewed 5 months ago
Eric Wooten's profile photo
Eric Wooten
reviewed 2 months ago
They do not care about the gamer at all; it's only about the money for Game City. I have never felt less valued as a customer.
Ahmed Jawadi
reviewed a year ago
Game City has a lot of the same problems that you’ll find at bad used game stores. Prices are inflated, used products are in poor/unsatisfactory condition, trade-in values are a joke, the store is unclean & unorganized, there are hidden terms & fees on returns, and (the worst offense in my opinion) horrible customer service. And I don’t only mean when there is an issue; even just walking in you’ll find the employees aren’t too courteous and will not acknowledge you (even when you’re the only one there). And don’t even get me started on how they treat you when there is an issue (just look at the other negative reviews; they aren’t exaggerating). Now what makes Game City’s case even more offensive than let’s say a GameStop is that Game City is not a giant corporation, it’s a private business. While I love supporting private businesses whenever I can, it’s inexcusable for ANY business to offer unsatisfactory products, services, and insurance (refunds, replacements, etc.). GameStop may be a heartless corporation but ultimately they have the support to take care of many issues as well as maintain and upkeep their products. I can understand if Game City can’t compete with GameStop when it comes to product diversity and/or competitive prices, but that’s why it’s even more imperative that their customer service be top notch and the atmosphere in the store be welcoming! There is really no excuse for such lack of quality control; especially for a one store operation. Gamers may generally be a fickle bunch but we’re extremely loyal and will keep supporting anything that treats us right. Used game stores especially depend on loyal/return customers to keep them afloat, not just the casual consumer. So how does Game City hope to gain any type of long term success when not only do they offer a worse selection of products but also worse customer service than GameStop? Honestly if Game City continues with its current practices I wouldn’t be surprised if the store didn’t last much longer and goes by the wayside of other mismanaged used game/music/video stores. This place is a dud and ultimately not worth your business.
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John Beckwith's profile photo
John Beckwith
reviewed 9 months ago
These guys low ball lower than Gamestop! 3-15 $ is the most you will get for ANY game.
A Google User
reviewed 2 years ago
We had a birthday party for my 7 year old Grandson at Game City. The cost was $5 for each child to play xbox, DS or Play Station games for 2 hours. We were told that we had to buy the drinks they had for sale at Game City but after we got there they said we could bring our own so I had to make a mad dash to Walmart to get drinks! After the party started (with no help from the staff) the kids started picking out the games they wanted to play. We were told, after several of the kids wanted DS games that they "really didn't like their DS games in the back room"!! They had 13 consoles open for Xbox and Play Station games in a back room. My Grandson got a Play Station console for his birthday from his Mom and I gave him money for his birthday to buy some games. After the party my grandson picked out and bought 2 new Play Station games @19.99 each. They were marked "new" even though the packages were open and the disc were kept behind the counter. ONE HOUR after we left the store my Grandson decided he wanted a Xbox instead of the Play Station so we said OK and I called Game City about exchanging the games. HERE COMES THE CRAP........I was told that since they were "USED" they could only offer me a "USED TRADE IN PRICE" or they would require a 25% restocking fee!!!!!!!!!!! I took the games back and was THEN told it was a 29% restocking fee!! I argued with them and they finally said OK to the 25%. I will NEVER EVER step foot in that place again!!!! The employees were rude, the prices are way too high and the return policy is ridiculous!!!!
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