I AM CONFUSED TO FUCKERY AND BACK AGAIN..
Spent about 4 hours on phone to BT last few days complaining about my £99 charge for a twat cutting my outside cable. I begged, threatened, and pleaded for them to cancel the charge, but they said NO. I called cancellations and they didn't/couldn't help.. Nothing I could do. Angry is not the word... But, ok, I lose and I have to pay. So I call up BT billing to ask if they can spread the payment over a year, ie £8 a month.. Guess what, the £99 was cancelled from the account the day after the bill was produced. So I am not getting charged for it. What the actual fuck!!!! Why didn't anyone tell me it was not there and I wouldn't be charged!! Anger level lowered, but confused level is at maximum. ?!?!?!?!?!?!?!?!?!?