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Save up to 25% on select Under Armour http://ow.ly/mlF43083r0W
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Save 25% on Reebok footwear at Galls. Offer expires 11/28/16. http://ow.ly/2M0P304VJJZ
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Designed to meet the needs of today’s public safety professionals, Galls Elite Ops Tactical Pants are built for high performance. http://ow.ly/XkJf306gItL
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Here are 10 categories of gifts you can pass along to help your family and friends in their search http://ow.ly/kFon307h5vu
A common problem among Public Safety Professionals is that your loved ones don't know enough about the Public Safety industry to choose a thoughtful gift. Here are 10 categories of gifts you can pass along to help your family and friends in their search: Get a leg up on your mission.
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Never Forget Socks are surprisingly and satisfyingly lightweight, yet durable enough to withstand vigorous activity. http://ow.ly/zsAz304VK4g
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Plate Carrier Kits: 7 Reasons to Train with One TODAY https://youtu.be/rm4SzzkzHI8 #activeshooter #police #preparedness
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This was by far the worst retail experience I have ever encountered!


I am a LEO and I purchased a plate carrier from Alamar, prior to the transition to Galls. Upon receiving my ballistic panels, I learned that they did not fit the carrier I purchased.


After doing research, I decided to purchase a new carrier. I returned to my local store, which was now a Galls store, where they did not have the product in stock to exchange. The retail associate who assisted me was very helpful. She completed my return and showed me on the computer where she ordered the new carrier and that it was in stock.


This was the week before thanksgiving. The associate told me that shipping it to the store was the faster option, and to allow two weeks for delivery.


After two weeks, I called the store to inquire about the delivery. After being placed on an extended hold, I was told that the carrier was now on "back order". I asked how that was since I was shown that it was in stock at the time of order. I was told "that they did not know". I then asked how long it was expected to back ordered and if they had an estimated shipping date. I was told again that "they did not know" and was instructed to wait a week and a half, and call back.


After a week and a half, I called again and after another lengthy hold, I was told it was still on back order. I again asked for and estimated shipping date, and after some very pointed questions, I was told "that the original associate that helped me would need to do some research on my order, but that she was at lunch and would need to call me back in a couple of hours." I never received a call that day.


The next morning I called back and was told "that the associate did do some research on my order, but unfortunately she was off for the day, so I would need to wait until she returned."


I was frustrated at this point, and felt like I was getting the run around, so I called the 1-800 number for Customer Service. The associate I spoke with was very polite, very helpful, and very apologetic for my experience. She looked up my order and relayed what I had suspected, that my carrier was never ordered by the store. I then asked if she knew if it was now on back order. She told me she would need to call the manufacturer to confirm. I explained to her that after looking at the manufacturer's website, it appeared to be in stock. The associate called the manufacturer and confirmed that the product was in stock, and was never on back order. The manufacturer further stated that they could "overnight" the item from their facility to my residence that day.


The Customer Service representative stated that the overnight shipping would have to be authorized by the local store.


By this time, I was furious. As one of the leading suppliers of Law Enforcement Equipment, I never would have thought that I would have been flat out lied to to cover up a mistake. I understand that mistakes are made. We all make mistakes, however, I was taught to admit my mistake and try to correct it, not lie and try to cover it up.


So, I called the local store back and requested to speak with a manager. After another hold, I was told by the manager that "the associate did do research on the order, and that she would have to do research to find out what happened." I explained what had transpired on previous calls, and what I had just learned from Customer Service and the manufacturer. I told her that I wanted the item shipped overnight to my residence. She explained that she would have to obtain authorization for that. I told her to obtain the authorization, as it was nearing the end of the day and I wanted the item to get out before end of business. I asked her when I would hear back from her and she told me "very shortly after she called her boss". I waited for a return call, but surprisingly, it never came. Finally, at 4:45 pm, over 2 hours later, I called back. The manager told me she "just got off the phone with her boss, and that she was waiting for an e-mail back from her boss." I asked if she was on the phone with her boss for 2 hours? She said "no, only about 30 minutes". So noting the time, I asked if anything was going to be done to get the item shipped that day(a Friday). She confirmed nothing would be done until Monday morning.


I was now very upset, and I told the manager that she had until Monday morning at 10:00 am to get this worked out, or I would be canceling my order. She told me she would call me first thing Monday morning. 


Monday morning came, and again no phone call. I called the manager and she told me she still had not received an email from her boss. I asked for her boss' name and phone number and she gave them to me. 


I called the regional sales manager and filled her in on the entire situation. She apologized for the experience and said that she would be working on it personally to resolve the issue. She told me the associate would receive training on the ordering mistake and assured me that she would call me with an update. She called at the end of the day and told me it would be shipped as 2nd-Day Air by UPS. She also told me she would call me the next morning with a tracking number. Lastly, she told me she would like to "earn my business back, by crediting my credit card with the $15 difference in the return." She did call me the next day and provide me with a tracking number, as promised. However, my card was never credited.


The final chapter of this ordeal was that UPS "mis-sorted" my carrier and shipped it all over the place. So my "2nd Day Air" delivery, took a week to arrive. I know this is not Galls' fault directly, but it adds to the complete disaster of an experience.


Needless to say, this service was absolutely unacceptable, and should never happen. I would not recommend Galls to anyone, especially anyone in Law Enforcement, who might be ordering potentially life-saving equipment, and instead would get lied to and have to wait a month and a half for an in-stock item to arrive.


Do NOT buy from Galls!!!!


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Galls - The Authority in Public Safety Equipment and Apparel
Introduction
Galls is the place for all of your police, fire and EMS apparel, equipment and tactical gear needs.

We carry the latest supplies from top brands: 5.11 Tactical, Bates Boots, Streamlight, Safariland & more.
Contact Information
Contact info
Phone
800.477.7766
Email
Address
1340 Russell Cave Road Lexington, Kentucky 40505