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Mike's Bikes of Palo Alto
Verified local business
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4 weeks ago
note: *I've only gone here for service & buying smaller components*, but I've been happy overall. Prices for components high compared to online or performance bike, but the service department is really solid, and have more than once performed some quick fixes for just the parts prices, and fit me in with a bike emergency (I bike commute and had snapped a shifter cable) on a moment's notice. Nice folks, great techs.
Response from the owner - 3 weeks ago
2 months ago
Staff are very nice and I love the ability to test ride the bikes. The test track also has a little of everything
6 months ago
In town for a few days, busted a spoke on a ride, was hoping to get it fixed quickly so I could get in one last ride before heading back home. They took my bike in same day, made it a priority without extra charge, and it was repaired in a couple hours. Will use them again when I'm in the area.
3 months ago
Great customer service. Service tech took the time to quickly adjust a new bike and teach us some quick and easy self maintenance tricks, he also took the time to show us maps of new trails... People skills here are top notch.
a month ago
Knowledgeable staff, doing their best to be helpful and help you find what you need.
6 months ago
Bought a kids trailer there. Valves are not functioning, trailer is dirty and looks like already used. But after the payment is done, nobody cares anymore... We have been to the store several times and don't want to have any additional effort again... And all that after buying 2 bikes... we think that is a really bad customer service!