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Michelle Singletary
Worked at The Washington Post
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Nationally Syndicated Personal Finance Columnist
  • The Washington Post
My family and I (family of 5) took the combination kayak and snorkeling tour. It was by far the best such tour we've ever taken. We were staying at the Marriott Oceana Palms. They arrange a pickup, which is a nice touch. In fact, initially they told us to wait in the lobby. Guess the driver didn't know so he was looking for us outside (so if you book stand outside). I saw the shuttle leave and immediately called. They apologized and sent it right back. They didn't try to blame us, just immediately corrected the situation. That's one of the reasons I gave them a 5 star. Once we arrived they quickly fitted us for gear. They didn't have the right size fins for my 14-year-old but no problem after we kayaked to Peanut Island, they brought her fins (again great touch). The best part of the tour is that they don't rush you. They gave everyone time to snorkel and watch for fish once we got to the island. After we snorkeled they had a cooler full of cold water (no extra charge) waiting for the paddle back to the location. That's called great service. Thought that was a thing of the past. Especially not charging us. They again offered cold water at the end of the tour (no charge). They also provided towels to dry off. Excellent idea although you might still want to bring a towel so you don't wet up the seats on the ride back to the hotel. Our overall tour group was large so we had to wait for the shuttle to come back but that wasn't a problem. My only minor complaint was that the group was a bit large so got a little crowded when we were snorkeling since we were concentrated in the same area. But I just moved away from the crowd. Overall, this company does it right. The staff was wonderful, helpful and relaxed as if they really enjoy what they are doing and not just focused on rushing tour to maximum profit. Although the price was an "ouch" at $60 per person it was in the end worth the experience. And I gladly tipped the tour guides. I'm a penny pincher but when service and product is good, I don't sweat the expense. The test for me is would I do the tour again. Big fat yes!
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Public - a year ago
reviewed a year ago
1 review