Response from the owner - 4 months ago
Thank you so much for taking the time to leave a review of your time at Country Lake. Moving can be expensive, so I understand your frustration of a balance upon moving out of an apartment. It sounds as though you may have moved in with a promotion. Often times, if you have good credit, a refundable deposit is not required. This leaves nothing to apply to any final utility bills, cleaning or damage charges. We do appreciate you taking care of these items timely. Also, I do apologize that you had some changes at your time of move in. It is not a common practice for us to change your apartment prior to moving in. However, sometimes a person who gives notice does not move out as agreed upon, and sometimes even choose to stay and renew their lease. If this is the case we are put in the situation of finding a similar apartment for our future resident, as to not leave anyone without a place.
The fees, such as Valet Waste, our doorstep trash removal program, as well as our amenities; such as the Pool, Lighted Grounds and Covered Parking Structures, in addition to the Pond, Dog Park, Tennis and Basket Ball Courts and Playground, are some of the benefits of living in our community. While these may be something you personally did not use, they are greatly appreciated by the majority of our community, which is why we continue to have and maintain them. All of these fees and obligations are outlined in the lease agreement, in addition to the application/welcome home form that is filled out when the deposit is left to hold an apartment.
I hope I have cleared up any confusion, and again I want to thank you for your feedback. We are always looking at ways to improve our community, and value any comments and concerns that can aid us in doing so.