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Gerry Gaffney
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72 followers
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oBikes in Melbourne - first impressions
Singaporean-based oBikes have just arrived in Melbourne. Up until now we've had only the Melbourne Bike Share scheme. This has had very low levels of patronage, which is generally ascribed to the existence of mandatory helmet laws and the relatively small n...
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A master-class in discouraging interaction
Bothersome humans In Australia, as elsewhere, many government agencies are
grasping the nettle of customer-centricity. They engage with the public at all
levels, design services to meet user needs, and attempt to implement continuous
improvement. Some agenc...
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Open the pod bay doors, NAB
I’ve had personal and business accounts with National
Australia Bank (NAB) for over 20 years. Over those years I’ve had mostly adequate service with the
occasional reminder that I was dealing with a monolith. One experience has been fascinating. Here, for y...
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Apple iOS 6 terms & conditions in a word cloud
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#Tardis door front in Richmond, Vic
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