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Dustin Jurceka
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Have him in circles
68 people
Patrick Jackson's profile photo
Charles Johnson's profile photo
DAVE MARTZ's profile photo
Accountemps's profile photo
James R. Brayshaw's profile photo
Chris Velzen's profile photo
David Barsotti's profile photo
Bugra asl's profile photo
Mariah Leavitt's profile photo
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I did feel that my experience, overall, was a good a one. Excellent massage therapists (I have had several different ones for several years ongoing). I have been to many different massage chains, chiropractors and independent MTs and I will say that the skill level here is consistently good. On the negatives side, I will say that I agree with other reviews, that up-sell can be annoying. I have no problem saying "no" so I don't get upset about it. For the services that are offered and the skill level of the therapists I would rank this chain, and the location of the chain, 5 stars. Customer service over all I would say is good, no complaint, but because of the up-sell of products you lose a star for that. The business model is such that to get a reasonable price for a massage you need to do the membership - so you lose a star for that. Not a huge fan of memberships and contracts for anything. I understand business and how important recurring revenue is to a business model, but in today's consumer business everything is a contract or a loyalty program that wants to sock you in for 6 months to a year. It doesn't matter if it is a gym, grocery store, landscaper or a cell phone. This leaves a bad taste in people's mouths because if you are half way through your contract and there was a discrepancy in the service or product, the consumer has no choice but to continue paying and is left fronting money for a product or service that they are displeased with. (And don't pretend that communication on the consumer's part would fix it.) ***Contracts are good for accountants but bad for business.*** When I hear the word contract as a consumer I am automatically distrustful. This is a prime example - excellent service, excellent product - but i would not recommend this company because of the contract. Business models used to be such that that people could get a quality product at a competitive price. Consumer loyalty came from the consistency of that delivery. Businesses are now going to contracts because they prefer not to pay their employees enough to maintain the consistency. As a consumer I don't mind paying a premium for higher quality. Offer a quality service/product consistently at a competitive price, without the product up-sell, without the contract, and you get 5 stars. To be clear - it is the business model, not the people and the not the service. They are wonderful. Excellent.
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