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Kathi McCauley
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My parents used O'Briens twice before and had a wonderful experience. Not the same for me. My rep said she was doing this for 18 yrs and estimated very high. After we got the quote I reduced what I was moving by a lot. We got our bill after the move and found out it was OVER estimate. The owner of the truck came with 2 guys. They were great. The owner was rude and degrading. He started telling me things they will not do which was not told at the time of the estimate. He said "If we told you everything up front you would not hire us". Upon delivery at the new residence in VA, he was a little more pleasant but said to me "You look like you are in a better mood today". Yes seriously he did. We directed what went to each room and the process appeared to go ok. The next day I was unpacking in our spare room and found heavy totes on top of light boxes, etc. So far I have found an entire box of coffee mugs to a set broken in pieces and my Swiffer broken in half. I haven't even gotten halfway through. I was very disappointed in the attitude of the owner of the truck and the care of my items.
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Public - 3 years ago
reviewed 3 years ago
1 review