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USAA Financial Center
Bank
Today 8:30AM–1PM
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2431 Fenton Pkwy San Diego, CA 92108
2431 Fenton ParkwayUSCaliforniaSan Diego92108
(619) 471-2895usaa.com
Bank, ATM
Bank
ATM
Financial Planner
Investment Service
Today 8:30AM–1PM
Saturday 8:30AM–1PMSunday ClosedMonday 8:30AM–6PMTuesday 8:30AM–6PMWednesday 8:30AM–6PMThursday 8:30AM–6PMFriday 8:30AM–6PM
USAA Financial Centers offer help with banking, insurance, financial advice, notary services and military transitions. Deposit or withdraw from on-site ATMs. Stop by and see us today.
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Review Summary
4.3
32 reviews
5 star
24 reviews
4 star
2 reviews
3 star
2 reviews
2 star
1 review
1 star
3 reviews
"I've used many banks & credit unions, but USAA is by far the best."
"USAA litterally has the worst customer service phone system I have ever seen."
"Convenient location with friendly staff willing to go the extra mile for you."
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7 people
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All reviews
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Danielle Woods
4 weeks ago
I enjoyed the experience but was truly disappointed that I drove all the way there and it wasn't a bank.. Staff was GREAT! i NICE idea but a pointless concept for an outside branch.
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jamie bible
a month ago
I've been a customer since shortly after officer training in 1998. I've used many banks & credit unions, but USAA is by far the best. I've never stepped into a branch office and have never need to.
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Bryan Flowers
a year ago
Let me start by saying I have 14 yrs with this company and they have been amazing with insurance and banking issues. The problem which is getting worse and worse is the customer service hours. The hours use to be 24hrs a day and they have been getting shorter and shorter. They know we are military and we work the same hours as they. If I get a moment to myself I don't want have to spend those rare few minutes in the day to talk on the phone. As a Chief I would prefer that they were before or after my normal working hours. USAA how much more do I need to move to Navy Federal before you guys get the hint??
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Patrick Warren
5 months ago
USAA customer service is not on par with any private company that does not rely on the heavily subsidized military industrial complex.
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Candice Kline
4 months ago
While we didn't get to sit down face to face in person with someone, it was still great to have the service all set up for us to video chat with all the people we needed. We had a private room and help if we needed. Super handy to have! We love USAA and I wish every company could have the same customer service they do! Been with them for 9 years now. Thank you USAA! You're the only easy thing we have to deal with being in the Navy!
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brandon jenkins
8 months ago
I am in absolute shock at how awful this organization treats their memebers, I have had their insurance for years with no issue, then recieved a promotion to switch to their banking. I accepted, left wells Fargo and have been a member of their banking since june. The issue started 90 days in when I didn't receive the offer. I called and talked to one person that sent me to the next, who came up with excuses but was going to work on it with marketing and I needed to call her back. She then ignored my messages for three weeks. Within that three weeks, they had bounced a check even though the funds were all there (but I'll get to that). Today I had called again and skipped Debbie(the person I'd been dealing with) and asked to talk to another executive claims blah blah....anyways, this woman was so incredibly rude and spent most of the time putting me on hold to try and reconnect me with Debbie. That didn't work, so she started to "help me" she told me I needed to send her the email with the offer, I said "ok, what's your email address, I have it pulled up now". She said "oh, I have to disconnect you, sorry...." and hung up!!!! She hung up on me!!!! This is insane, I've called back three times (no answer) and that's just for the promotion. Because the check I wrote for rent bounced (banks error and I have record to prove it) my landlord is charging me 150 for late fee and 37 for bounced check....any guesses on whether they offer to make th at right or just kick me off the phone again. Do not bank with usaa...it's literally disgusting how they treat their members...insurance is great, but wow...just disgusting. I wish I could give zero stars...and this isn't over...I'll be heading into their one financial center, hopefully they will fix this and I can give that branch a great review. Otherwise..back to Wells fargo
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Nick Matthews
4 months ago
The staff is always very accommodating, and doing business here is quick and painless. Definitely a good choice for banking.
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Luis E
a year ago
Great service! and I never have trouble reaching them through phone. Great auto insurance as well!

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2431 Fenton Pkwy, San Diego, CA 92108
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Have them in circles
7 people
Christina Lara's profile photo
Timothy Pyles's profile photo
Ashley Rebecca's profile photo
David Simmons's profile photo
Alisha Mcneil's profile photo
Hiro Starks's profile photo
Kenneth Mahilum's profile photo