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Visual Health Doctors of Optometry
Eye Care Center
Today Closed
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1927 Old Gallows Rd Vienna, VA 22182
1927 Old Gallows RoadUSVirginiaVienna22182
Eye Care Center, Ophthalmologist
Eye Care Center
Today Closed
Monday 10:00 am – 7:00 pmTuesday 10:00 am – 7:00 pmWednesday 10:00 am – 7:00 pmThursday 10:00 am – 7:00 pmFriday 10:00 am – 7:00 pmSaturday 9:00 am – 5:00 pmSunday Closed
Dr. Ashish Chhitwal, a Vienna Optometrist at Visual Health Doctors of Optometry is your choice for an eye doctor in Vienna, VA. He offers eyeglasses, contact lenses and emergency eye care.
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Review Summary
10 reviews
5 star
4 reviews
4 star
3 reviews
3 star
No reviews
2 star
2 reviews
1 star
1 review
"Then, she offered me 40% off if I would get anti-glare coating for the lenses."
"I went in for an eye exam and new glasses."
"Not only was the optician knowledgeable about his trade, but he proved it to me."
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Ben Oster
7 months ago
Doctor wasn't bad and I'm comfortable with the prescription that I ended up with, though I practically had to convince him to try different contact brands based on how they were fitting. My real problem with this place is that on two separate occasions they simply refused to respond to requests for my prescription. They in fact told the requester that I had never been a patient. I had to call and get these copies and then send them on.
Gary Coulbourn
9 months ago
As one of my "practical" Christmas gifts for my wife, I decided to buy her a pair of designer prescription glasses. Visual Health Doctors (VHD) came up in my search as they had a Groupon for an eye exam and a percentage off lenses. I called in and spoke with the office manager Ranya who was more than helpful. When we came to the office we met with Ranya, and she had displayed the same excellent customer service in person. She offered up a cost comparison (what my health insurance would cover vs. VHD's current promotion) so that I would make the best purchasing decision. At the end of the day, my wife loves her new glasses and we were happy with the service provided by VHD.
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Fen Taylor
a year ago
I went in for an eye exam and new glasses. When they arrived the next week, the prescription was inaccurate. I set up an appointment to return for a recheck, but was unable to make it. My wife canceled the appointment that morning. That afternoon, I received a call from a rude receptionist claiming my appointment was not canceled and she wanted to know if I was coming in. I live an hour away and her attitude put me off. I said I would not be coming in and would just like my money back. At this point, she became belligerent and said there were no refunds. I had to come in for a recheck or lose my money. I posted a very unhappy review and was almost immediately contacted by the owner, Ashish Chhitwal, wishing to make amends and clear up the matter to my satisfaction. It took about a week to get in touch with their office manager, Seema (which I believe was a problem on my phone provider's end), but once I did, she was gracious, polite, patient, and very willing to work with me to resolve the situation, even if it meant refunding my money. Instead, we worked out an agreement that was mutually beneficial. Dr. Blankenship rechecked my previous exam and discovered that it was wrong. My glasses are being corrected and will be mailed to me, so I will not have to make the hour drive again. In addition to that, Seema was willing to do even more for me to rectify my previously bad experience. Lest people attempt to scam them into freebies, I won't say all that was done, but suffice it to say she went far beyond my expectations and left me with the feeling that they take their patient satisfaction extremely seriously. I am thrilled that things have worked out so well and that I feel appreciated and respected as a customer. I would give 5 stars, but I am still a bit wary of that one receptionist and their selection of frames is a bit small. However, they do carry the newest styles, so if that is what you are seeking, you should be able to find what you need. The new styles just don't look that great on me, so I'm used to having to search high and low for that one pair. So, on the chance you have a less than stellar visit, please contact either the owner or Seema. They will take you seriously and work with you to make sure your needs and concerns are met and that your experience and interactions with them are ultimately to your satisfaction.
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Response from the owner - a year ago
Hi Mr. Taylor, Thanks for your candid review. I am bummed that you did not have a stellar experience as we all hope for. I am going to have our office manager Seema reach out to you work with you to remedy the situation and get you an accurate prescription. The optometrist who had seen you was a temporary/relief doctor, who was covering for us while on vacation. Thanks, Ashish
A Google User
3 years ago
I have been to other places for my eye exams, but this place, the doctor and that amazing guy who manages the place have me quite impressed. Not only was the optician knowledgeable about his trade, but he proved it to me. The doctor was well versed in her trade also. I got progressive type lenses, that cost a fortune, but with there selection and wise recommendations, it is well worth it. Also they had an evening appointment and saw me as a walk in, finally they have all kinds of deals, I used my insurance but they sure do work with you. Craig is the guy to see and i forgot the girl doctors name, but they have a good team work there. Recommend to all my friends and fellow Google readers.
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Response from the owner - 3 years ago
Raj, Thanks for a great recommendation. Craig, does a wonderful job there as well as the Lady optometrist you saw that day. Craig, has always been able to find products that will work within different budgets while keeping the value proposition great. Thanks for coming to the office. Ashish
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Jeff Doss
5 months ago
Ranya and the Dr. there are great! They really took care of me as a patient and customer. I would return again if I needed to make the choice over.
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Eleonora Mayberry
10 months ago
Extremely efficient and enjoyable experience from scheduling to insurance verification to exam to glasses selection. Doctor and staff exceptionally talented and friendly. I really appreciate how easy this process was!
Emily Jaderberg
3 years ago
I was looking for a place with better options for frames than Hour Eyes, so I bought a Groupon and went to Visual Health in Vienna/Tysons. Sales staff was knowledgeable and helpful, though a little pushy to upgrade lenses. Was unhappy with the fact that all of the equipment used for the eye exam was dusty and not cleaned between patients - I could see makeup residue from the people before me, and there were not the typical tissue guards I was used to from other optometrists. I was invited to put on new contact lenses in the bathroom which was not very clean and was out of paper towels. Frame selection was very good, and the sales staff worked with me to find a good price (though the discounts seemed to be sort of a haggling thing which I am uncomfortable with). I left having paid more than I hoped, even with the Groupon, but I think I would have been totally okay with that had the facilities been more spic and span. Neither the contacts I purchased nor the frames & lenses were available the day of purchase, unless I drove out to Fairfax (delay with frames are understandable, but the contacts were a heavily advertised product and I would have expected they would be in stock). Happy with products I purchased overall, and the store seems to stock good products.
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Response from the owner - 2 years ago
Emily, Thanks for your honest feedback. Steps have been taken to take care of some of the points you highlighted. But, I am glad that you were happy with the product selection at the Vienna/Tysons office. Thanks, Ashish
A Google User
3 years ago
I went to redeem a coupon worth $225.00 that I had paid $59.00 for. At the Vienna store the salesperson, rather than give me the best price from the outset, lowered the price only I after I said that it was too high. Not used to bargaining for my eyeglasses but having the coupon I went to another outlet in Fairfax. There the service was even more egregious. The manager quoted a price that was more than $200.00 higher than the Vienna store for the exact same thing. To drop the price she offered to "comp" me having the glasses polished and screws put in. (Really -- do people buy dirty glasses and screw the lens in themselves?) When she agreed to the same price as the Vienna store I said fine. As I was filling out the paperwork (note I was spending $600.00!!) she cautioned me that my new glasses might be thicker than my current pair. I decided to pass on the low-quality, high price glasses that I was on the verge of purchasing. I still have the useless voucher and am out $59.00!!
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Response from the owner - 3 years ago
Feibeilan, Thanks for the review. Although, I am totally bummed out by the lack luster review, I think it provides us with an opportunity to improve our business operations so that inconsistencies like these do not occur between our different offices. I spoke to the office managers in both of our locations and I believe that they were trying to price out the Silhouette glasses with progressive lenses in different lens and coating combination's to give you the best value while using your voucher. We at Visual Health do believe and stand by our customer satisfaction, so I do invite you to come back and make use of your voucher while allowing us to make sure you are a satisfied customer. Thank you, Ashish


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