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Syntec
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Everything you need to run cost-effective, customer-focused & secure contact centres
Everything you need to run cost-effective, customer-focused & secure contact centres

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Our new case study explains how Staples decided that CardEasywas the perfect fit to resolve the PCI compliance and data security needs in its major call centres in Europe. https://www.syntec.co.uk/pci-dss-solutions/staples-case-study/
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Watch our new video demo to see how our CardEasy solution enables secure keypad payment by phone and call recording https://www.syntec.co.uk/pci-dss-solutions/cardeasy/
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Why pause and resume call recordings don't make your contact centre PCI compliant https://www.syntec.co.uk/blog/pause-resume-dead/
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We're delighted to announce that our CardEasy MOTO payment solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. More information on our website.
https://www.syntec.co.uk/syntec-resources/media/cardeasy-payment-solution-avaya-compliant/
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In May 2018 the EU’s general data protection regulation (GDPR) comes into force. The GDPR is legislation designed to unify the way in which data protection works across the whole of the European Union. All EU countries will immediately be bound by the GDPR.
Whilst it might be tempting to think that contact centres based in the US aren’t affected by the GDPR, this is not the case. In this blog post Simon Beeching discuss the reasons why US call centre managers also need to pay particular attention to the GDPR and other data protection requirements.

https://www.syntec.co.uk/blog/us-contact-centres-need-wake-eus-new-gdpr-data-protection-legislation-new-security-requirements/
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We'll be attending the CNP Expo in Orlando 22-25 May. Come and visit us at booth 122 to see a demo of our CardEasy 'secure keypad payment by phone' solution or to pick up a copy of our latest research white paper. Syntec Director, Simon Beeching, will also be talking about consumer preferences for call centre payment security on the demo stage at 11.40am on 24 May. We hope to see you there.
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SynPBX is Syntec’s private branch exchange (PBX) system, delivered as a fully hosted service. SynPBX integration is available now, built using Zoho PhoneBridge Platform, a cloud-based platform for integrating telephony solutions with Zoho products. This integration facilitates a seamless ‘click to dial’ and screenpop from Zoho CRM to enable Zoho CRM users a simple and streamlined way to initiate a call with all the contacts’ details in front of them.

https://www.syntec.co.uk/syntec-resources/media/syntec-launches-synpbx-integration-zoho-crm-zoho-phonebridge/
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