I'm the Purchasing Manager at $50M manufacturing company in Livermore. Part of my responsibilities include MRO purchases - covering janitorial services.
Caljanex had an existing contract with our company.
1. He is difficult, if not impossible to contact. This is via email, business phone, and cellular phone. Best response was 4 days after my last message (not counting weekend).
(He immediately responded, however, when I said I was stop payment on his account.)
2. The cleaning services are sub par. He contracts his services out - he does not have employees that he manages on his own.
However, upon reviewing the contract and trying to understand why many of the services were not rendered - James Masi, the owner attempted to bully me by saying "That's the way it's always been done."
He then got angry with me when I said that I would not pay him for services not rendered, per the contract. I have no reason to pay for services not rendered - that's like paying for a car wash, only to have your car come out still dirty.
We could not reach an agreement, and I do not take well to repeated bullying. After 2 months of trying to reach an agreement, I was forced to cancel the contract, and short pay him for his lack of services and terrible customer service.