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Amy Clark
175 followers -
Customer Service specialist, Editor of "I want it now" blog
Customer Service specialist, Editor of "I want it now" blog

175 followers
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How to Prepare for Customer Service Emergencies and Deal with Complaints

In customer service, you cannot please 100% of the people 100% of the time, that’s why customer complaints are inevitable. Are your customer service agents trained to handle them professionally? No matter the issue at the heart of the complaint it’s important to remember some basic rules: 
http://goo.gl/G07v4l #custserv
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 4 tips on how to get rid of of that reading-from-a-script-tone that everyone hates
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Getting Ready for 2016 – What are the Upcoming B2B Marketing Trends and How's It Relevant for Customer Service
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How a Fortune 500 Company Increased Self- Service #selfservice   #custserv  
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5 Ways to Align Your Customer Service with Customers’ Current Expectations

Customer expectations are constantly changing and evolving. To keep up with the changes, it’s important to know how your business can reorganize your customer service to meet them. Here’s 5 ways to align your customer service strategy with your customers’ current expectations: http://goo.gl/i58Q4M #custserv
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Insider Live Chat Customer Service Tips #custserv  
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Understanding Your Customer Preferences #custserv  
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